At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
**Job Description**
**talech** is an innovator in the POS space for small and medium businesses (SMB). The Palo Alto-based software company helps SMB, in the Retail, Restaurants and Services verticals, simplify operations and make better decisions through an integrated point-of-sale system. **In late 2019 it was** **acquired** **by U** **.** **S** **.** **Bank** and is now a division within U.S. Bank. **talech** is tasked with leading the charge on the digital transformation required to enable the development and execution of a comprehensive digital experience for SMBs where the interface to the customers is the **talech** **POS** and from it a comprehensive set of additional solutions (software and banking alike!) are enabled to the customers.
**The Sales Enablement Practice (SE):**
The primary objective of the Sales Enablement (SE) function is to ensure our Sales Representatives are supported through the sales lifecycle with assets, demos, product knowledge, feature updates, knowledge resources, and hardware compatibility assistance to help them be successful in bringing new customers into the talech ecosystem.
We enable our sales teams to help their customers maximize the value they receive from talech SAAS solutions. SE is also responsible for the development, delivery, enhancement & management of all presale assets & education initiatives for the U.S. Bank Partners and our Reseller Partner networks.
**The Role: Relationship Manager**
As a Partner Relationship Manager, you will be responsible for building and maintaining a relationship with our sales groups and partner sales groups, maintaining effective communication, and supporting all pre-sales activities.
**Primary responsibilities & Outcomes of the role** will include, but are not limited to:
**_Relationship Management:_**
+ Execute the SE strategy to build connections and great working relationships with partner sales teams, external sales teams, U.S. Bank Partners etc.
+ Contribute to and help drive Sales and Partner Sales communication and education initiatives.
+ Make sales presentations to existing and/or prospective sales groups informing them of the benefits of using the talech’s products and services to meet their client’s needs.
+ Build relationships with key stakeholders across the sales organization and contribute to helping them achieve their objectives through strategic initiatives from the SE team.
+ Drive attachment and activation rates with engagement, needs analysis, and enablement meetings
+ In depth understanding of partner performance and initiative to enhance
+ Goals related to attachments rates, new account growth, channel performance, and revenue growth
**_SE Operations Support:_**
+ Respond to emails that we receive to the pre-sale's inbox answering questions about product, hardware, integrations, and any other inquiries that come up during the sales cycle.
+ Run demonstrations on talech products for sales representatives with talech prospective merchants, helping them understand the product and how talech would benefit them.
+ Creating demo accounts for the sales team
+ Contribute to the beta testing & outreach program.
+ Create and maintain reports and dashboards for SE operations
+ Provide coaching and support to Sales Enablement Specialists, Associates, and Associate Relationship Managers
**_Education of Sales teams and Partner Sales Groups:_**
+ You will need to become a product expert and use that knowledge to enable our sales force to sell the product, share feature updates, help the sales team with hardware configuration, etc.
+ Plan and run sessions, engagement meetings, & product overview sessions for sales partners
+ Support all Pre-Sales initiatives for the Sales Organization.
**_Content Creation_**
+ Create presentations, Quick Reference cards, Knowledge Articles, Product documents, Process Documents, Practice Guidelines,
+ Build out confluence/knowledge spacesand help maintain content created for the Sales Organization.
+ talech Hardware Inventory Updates
+ Build and Maintain Portal assets
**_Collaboration with other Teams:_**
+ This role also includes collaboration with all the teams U.S Bank and the talech company, like: Professional Services, Customer Care, Customer Success Management, CS Operations, the Service Desk, Technical Support, Product Development, Engineering, Sales & Partners, Elavon Premier Services, Elavon Partner Sales Support, STS, etc.
**Preferred Skills and Experience**
+ 6+ years of experience in sales support, sales stakeholder management and sales operations
+ Experience Improving and Maintaining Sales and Partner Sales Relationships
+ Proven expertise with SaaS Product Sales
+ Strong Experience with tools used for Relationship Mgt and/or Training including: CSM & CRM tools, Salesforce, Service Cloud, Confluence, Power BI, Once Hub,etc
+ A keen understanding of SMB Product sales and the SMB financial ecosystem
+ Superb communications skills - written, presentation, verbal
+ Is high on execution, data driven and analytical with a propensity for hands-on work.
+ Ability to adapt to a rapidly changing product and respond strategically to sales and sales partner needs
+ Strong interpersonal skills and record of accomplishmentin building collaborative relationships
+ Experience with POS solutions and/or work with SMBs in Retail, Restaurants and/or Services fields is a major plus
+ Strong service/relation skills with ability to creatively resolve sales and partner sales concerns and issues(Escalation Management)
+ Ability to Travel
+ Engaging, positive and fun to work with, makes people want to work with them.
**_The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days._**
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .
**Benefits:**
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
+ Healthcare (medical, dental, vision)
+ Basic term and optional term life insurance
+ Short-term and long-term disability
+ Pregnancy disability and parental leave
+ 401(k) and employer-funded retirement plan
+ Paid vacation (from two to five weeks depending on salary grade and tenure)
+ Up to 11 paid holiday opportunities
+ Adoption assistance
+ Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
**EEO is the Law**
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal **KNOW YOUR RIGHTS (https://eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)** EEO poster.
**E-Verify**
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $86,360.00 - $101,600.00 - $111,760.00
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.