The individual will work as part of the HBT CX Learning & Enablement team and will be responsible for delivery and development of customer technical training supporting Building Automations in North America

**Key Responsibilities:**

+ Assist in updating and developing new and existing curriculum.

+ Expertise in multiple brands/product lines relevant to role.

+ Coordinate with global training team on brand training roadmaps and learning paths.

+ Delivery of face to face and virtual classroom technical training for Honeywell customers, ensuring best in class delivery through customer satisfaction survey.

+ Ensure quality of training content remains relevant, acting upon customer feedback to drive improvements in training offerings.

+ Utilize mobile technology to live stream classes for virtual training sessions

+ Documenting potential training equipment damage post shipping to customer sites.

+ Interface with customers on a daily basis via phone calls or text messaging to coordinate with students. Including:

+ Support Learning & Enablement new training development programs by acting as subject matter expert validating content and course structures.

+ As required develop and deliver bespoke customer trainings either via virtual classroom or at customer premises.

+ Identify learning development paths for students attending classes, encourages up take of further Honeywell training through awareness of Learning & Enablement offerings across Honeywell Building Technologies.

+ Participate and contribute to team meetings and other company meetings across the Honeywell organization.

+ Ensuring the achievement of all individual and team targets and KPI’s.

+ Class times and course content

+ Private training events

+ Answering technical support questions

+ Focus on end user customers

+ Include time of contact with customers.

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.