**Job purpose:**
Supports service and projects organization by processing work packages / managing requests in a timely and correct manner.
**Responsibilities:**
+ Processes a wide variety of maintenance related activities between Honeywell and customers: records, changes in the list of equipment or obligations covered by the contract (escalations), cancellations, re-registrations;
+ RQB - reactive quoted: creation, re-creation, additions and deductions;
+ Operates changes according to process requirements in various existing records
+ Initiate, get approvals (if necessary) and complete billing related to contracts, reactive quoted, projects (full or partial billing);
+ Analyzes and takes the necessary steps to resolve disputes (credit issuance and reflow);
+ Investigates and resolves the interface errors that may occur in the system, works to prevent them from occurring, and addresses root causes;
+ Process direct purchase requests as instructed by the project manager
+ Perform business reporting based on business requirements, following the required frequency;
**YOU MUST HAVE**
+ Minimum college graduate; bachelor degree preferred;
+ Minimum 1 year experience on Sr Customer Experience Specialist role
+ English - main language
+ ERP knowledge
+ Microsoft Office suite
**WE VALUE:**
+ Technical knowledge specific to (stated field)
+ Good communication skills
+ Good administration skills
+ An ability to take initiative and work with limited direction
**ABOUT HONEYWELL**
Honeywell International Inc. invents and commercializes technologies that address some of the world’s most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.
In October 2024 Honeywell announced the spin-off of our Advanced Materials business to become a stand-alone publicly traded company, independent of Honeywell. Our intention is that this role, dedicated to the Advanced Materials business, will be a part of this future transaction when the separation occurs.
Honeywell recently announced plans to sell its Personal Protective Equipment (PPE) business to Protective Industrial Products, Inc. (PIP®), a portfolio company of Odyssey Investment Partners. At this time, we anticipate that the deal will close in the first half of 2025, subject to customary closing conditions. We expect this role, dedicated to the PPE business, will be part of this future transaction when it closes.
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.