Description We are looking for a dedicated Customer Service Representative to join our team on a long-term contract basis in Phoenix, Arizona. The ideal candidate will have a passion for delivering exceptional service and possess strong communication skills to assist homeowners with various inquiries and needs. This role requires adaptability, teamwork, and a proactive approach to problem-solving.

Responsibilities:

• Provide courteous and efficient assistance to homeowners, ensuring a positive customer experience during every interaction.

• Respond to a wide range of inbound customer requests, including website support, escrow inquiries, payoff processing, and more.

• Identify homeowners eligible for refinancing opportunities and refer them to the Originations department.

• Conduct outbound collections activities for accounts less than 30 days delinquent, occasionally handling accounts with higher levels of delinquency.

• Analyze and escalate calls appropriately by routing them dynamically to relevant internal teams based on inquiry type.

• Strive to meet or exceed performance expectations related to customer satisfaction and operational efficiency.

• Utilize proprietary software platforms, offering feedback and recommendations to improve system functionality.

• Collaborate with the team to ensure seamless communication and alignment with company goals and values. Requirements • Minimum of one year of experience in a customer-facing role, preferably within a call center environment.

• Prior experience in mortgage servicing, including areas such as property tax, property insurance, collections, or customer service, is highly preferred.

• High school diploma or equivalent required; a college degree is preferred.

• Flexible availability to work varying hours, from part-time to long-term schedules.

• Strong focus on customer service and ability to adapt to diverse personality types.

• Willingness to learn and navigate proprietary servicing software.

• Background in mortgage servicing within a call center environment is highly valued, though general mortgage servicing or call center experience will also be considered. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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