**Why USAA?**

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

**The Opportunity**

We are seeking a dedicated Instructional Designer II (Mid Level).

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in our Phoenix, AZ; San Antonio, TX; Plano, TX; Colorado Springs, CO or Tampa, FL offices. Relocation assistance is not available for this position.

**What you'll do:**

As a dedicated Instructional Designer II (Mid Level) you will partners with business leaders and Learning Performance Consultants to gather and validate learning requirements (performance requirements, measures of success, terms, and conditions). You will performs analyses, design, and develop learning curriculum to improve performance of USAA employees. You’ll assess the learning outcomes that need to be achieved, understand the performance expectations and gaps, and assist in deriving the appropriate learning solution.

+ Designs and develops interactive facilitator-led and online content that meets the learning needs of the business.

+ Organizes course content to produce curriculum that meets learning needs of the business.

+ Develops and manages timelines and milestones.

+ Ensures consistency, quality, and appropriate use of course content guidelines.

+ Participates in the creation of learning objectives, design documents and learning experiences to meet business requirements.

+ Supports the development of tools and processes that measure effectiveness of curriculum solutions and learner performance to ensure solutions meet employee skill development requirements.

+ Continues to develop an understanding of the business, its products, and processes to design and develop learning curriculum to improve performance of USAA employees.

+ Collaborates with Learning Performance Consultants (LPC) to gather information and provide design recommendations.

+ Resolves issues and identifies appropriate issues for escalation.

+ Partners with contract designer to ensure deliverables are aligned with business requests.

+ Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

**What you have:**

+ Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree (6 years of experience in lieu of a degree).

+ 2 years progressive work experience in instructional design to include training industry experience and working knowledge of instructional design tools and methodologies.

+ Demonstrated organizational skills, project management skills, multi-tasking, and project flexibility.

+ Strong communication skills with ability to plan, prioritize, monitor, and respond to changes quickly.

+ Experience with instructional authoring tools such as Articulate Storyline 360 and/or Adobe Suite.

**What sets you apart:**

+ Four years of relevant project management experience.

+ Experience using E-Learning tools, including: Adobe Creative Cloud, Storyline, and Captivate

+ Four years of experience developing interactive courseware that is self-paced, instructor-led, web-based training, and simulations.

+ Financial Services experience.

+ US military experience through military service or a military spouse/domestic partner.

The salary range for this role is $62,470-$111,940.

**Compensation:** USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

**Benefits:** At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

_Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting._

_USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._

**If you are an existing USAA employee, please use the internal career site in OneSource to apply.**

**Please do not type your first and last name in all caps.**

**_Find your purpose. Join our mission._**

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static\_assets/Media/enterprise\_hr\_cpra\_notice\_at\_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.