**Why USAA?**

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

**The Opportunity**

The candidate selected for this position will serve as a Director, Program Manager to own the Agency Portfolio Management Office (PMO). The Agency PMO team is accountable for governing and leading the Agency Portfolio to include financial accuracy, prioritization, routine and decision governance, case development, benefit realization and handling portfolio strategic and operational roadmaps.

Leads and handles resources for efficient and effective program or work effort(s) management. Responsible for departmental program oversight to include mentoring and directing program and / or teams of project managers, assigning individual program / project manager responsibilities, and identifying and resolving appropriate business plan and integration issues. Ensures execution of efforts are aligned and coordinated with corporate and line of business strategies, plans, programs, and initiatives. Adheres to EPMO processes, procedures, controls, standards, tools, and templates (as required). Supports cross-functional teams in the development and execution of change plans in accordance with USAA’s change methodology or industry standard processes.

We offer a flexible work environment that requires an individual to be **in the office 4 days per week.** This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC or Tampa, FL. Relocation assistance is **not** available for this position.

**What you'll do:**

+ Accountable for the development and integration of multiple business programs, associated work efforts, and discrete work efforts to achieve strategic business goals and operational objectives.

+ Handles the overall program and / or discrete work efforts road map which includes multi-million-dollar sophisticated, strategic programs within a portfolio(s).

+ Facilitates sequencing, prioritization, and scheduling for programs; leads program scope, schedule, and budget.

+ Participates in work effort closure activities to resolve benefit / business impact realization to include retrospective management.

+ Provides consultation to program executives and senior / functional area management across USAA to plan and implement departmental programs and makes recommendations for process improvements to ensure they are effective.

+ Stays ahead of industry trends and standard processes and on developing business strategies, identifying benefits, and defining alternatives across departmental programs and across USAA programs and / or discrete work efforts.

+ Builds and develops a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.

+ Adheres to governance difficulty required for work efforts.

+ Drives the adoption and sustainment of changes within the organization in compliance with USAA’s Change Management methodology.

+ Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.

+ Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

+ 8 years project and / or program management experience, including experience defining a new program and/or leading large scale projects.

+ 3 years of direct team lead or management experience.

+ Demonstrated experience using Waterfall or Agile methodologies to implement program strategies and deliver sophisticated work efforts.

+ Advanced understanding and proven application of risk management policies and procedures.

+ Extensive knowledge of program management methodology and techniques and program performance evaluation.

+ Proficient experience in USAA’s change management methodology or similar industry change management methodology.

+ Extensive experience developing, maintaining, and reporting on large cost work effort(s) / program budgets.

**What sets you apart:**

+ Experience in the development of cases and measuring benefit realization across portfolio financials.

+ Knowledge of USAA’s enterprise coordinated planning (EIP) and EPMO processes and requirements.

+ Confirmed experience with presenting, influencing, facilitating, and communicating with Senior EMG.

+ P&C industry knowledge and experience.

+ US military experience through military service or a military spouse/domestic partner.

**Compensation range:** The salary range for this position is: $143,320 - $273,930.

**Compensation:** USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

**Benefits:** At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

_Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting._

_USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._

**If you are an existing USAA employee, please use the internal career site in OneSource to apply.**

**Please do not type your first and last name in all caps.**

**_Find your purpose. Join our mission._**

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static\_assets/Media/enterprise\_hr\_cpra\_notice\_at\_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.