**About Lumen**

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

**The Role**

The Senior Lead Product Manager (PM) is responsible for supporting Tailored Managed Service solutions and associated customer agreements. The role will focus on expanding product portfolio and process improvement to meet market demands. A primary focus will be managing the Federal channel – working with technical sales teams to gain an understanding of the customer requirements (potentially across data, voice, wireless, and wi-fi capabilities). The PM will be primarily responsible for managed service product lines ensuring product definition, communication of product scope, and driving agreements through Federal Services and Legal to closure with client. The other product management responsibilities include supporting the planning and execution of the overall product lifecycle and serving as both a business and technical product expert. The person in this position will be required to closely align themselves with Sales, Sales Technical Support, Offer Management, Legal, Procurement, Operations, IT, Product Development, Marketing, and Finance to drive success. Given the dynamic nature of Managed Services the product focus of the role may evolve with changes to customer priorities, so this is a great opportunity if you like to learn!

**The Main Responsibilities**

+ Detailed understanding of the Federal Contracts procurement processes and security requirements

+ The ability to perform multiple tasks of challenging assignments requiring alternative analysis innovations and judgment

+ Technical working knowledge with Data and Voice networks and technologies

+ Demonstrated experience with deploying SDN and SDWAN environments

+ Responds to proposals or sales requests and translates requirements into customer proposal/SOW and ensures the proposal can be successfully executed by operational organizations if contracted

+ Negotiates business terms and conditions for customer and vendor contracts Responsible for vendor management including sourcing pricing and daily dealbydeal negotiations for select services

+ Supports pricing contracts business case development responding to customer technical questions and managing deal Change Requests

+ Works with key stakeholders across the entire company which may include Sales Sales Technical Support Offer Management Legal Procurement Operations IT Product Development Marketing and Finance

+ Supports business case development and ongoing program financial reviews to ensure the project financials costs and revenues are achieved

+ Ensures supporting processes and systems associated with the product are current and optimized to reduce product cost basis

+ Provides input to Managed Service strategy and product roadmap and creates tactical plans to deliver program roadmap

+ Benchmarks company products to competitor products Stays up to date with industry news company consolidations and competitive landscape

+ Assist in the development of positioning and go-to market plans

**What We Look For in a Candidate**

+ Bachelors degree with 10 years of related experience or Masters or equivalent with 8 years of relevant work experience

+ Strong alignment with Lumens core principles

+ Experience with Network technology and operations

+ Drives creativity and productivity by displaying a positive can do attitude

+ Ability to drive results both individually and in a matrixed environment

+ Demonstrated success in managing and prioritizing multiple projects/tasks effectively in a fast paced environment

+ Proven experience managing conflicting priorities

+ Excellent verbal and written communications skills

+ Experience effectively drafting and negotiating agreements such as RFPs MSAs and or SOWs

+ Strong financial and analytical capabilities

+ Exhibits a strong sense of urgency makes fact based decisions quickly and efficiently

+ Comfortable working with remote peers and/or managers and executives inside and outside Lumen

+ Great at building and maintaining relationships across various organizations

+ Adept at using all Microsoft Office products and collaboration tools

Preferred

+ Extensive Professional Services, managed services, or operational experience within the telecommunications industry

+ Experience with Vendor Management

+ Proficiency with Salesforce.com, SAP, ServiceNow

**Compensation**

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges:

$129,639 - $172,852 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.

$136,121 - $181,494 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.

$142,603 - $190,137 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

+ Benefits (https://www.lumenbenefits.com/httpdocs2/index.html)

+ Bonus Structure

Requisition #: 336351

**Background Screening**

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

**Equal Employment Opportunities**

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

**Disclaimer**

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

**Application Deadline**

01/27/2025