This job is responsible for working with clients on pre charge off and post charge off collections needs, up to and including repossession assignments. Key responsibilities include managing more complex account relationships with an emphasis on legal matters, resolving client complaints, and leading team members. Job expectations include applying knowledge across all stages of delinquency, including recovery and repossession and work in environments requiring advanced problem solving, negotiations, and coaching capabilities.

Responsibilities:

Contacts delinquent, charged-off or high-risk clients in order to secure payment and determine reason for delinquency on active accounts
Works with clients to establish full balance repayment plans or settlements
Serves as a liaison to administrative areas within the bank and administers wire transfers, payments, deposits, advances, short sales, and settlements
Ensures document compliance and security perfection as well as collateral monitoring and maintenance
Executes procedures to meet production deadlines, successfully executes service level agreements, and manages relationships within the internal department and with business partners
Works in ownership-based collection environments conducting special research and other project assignments
Skills:

Active Listening
Attention to Detail
Client Solutions Advisory
Interpret Relevant Laws, Rules, and Regulations
Oral Communications
Account Management
Adaptability
Collaboration
Data Collection and Entry
Liquidity Management
Client Management
Collateral Management
Credit and Risk Assessment
Customer and Client Focus
Fiscal Responsibility
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)