Office Clerks, General

**Job Description:**

**Job Summary:**

Performs various administrative duties in an efficient manner to support area office staff. Coordinates and controls the activities, plans, and programs of the designated areas of responsibility. Models and delivers a distinctive and delightful customer experience.

**Job Responsibilities:**

**Customer Experience**

+ Resolves customer issues and answers questions to ensure a positive customer experience. Documents customer complaints in Power Center system.

+ Models and shares customer service best practices with all area staff to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

**Operations**

+ Screens telephone calls, redirects to individuals who can quickly and efficiently respond when needed, and takes messages as necessary.

+ Cascades key communications to the area and associated districts, as instructed by Director Pharmacy & Retail Operations.

+ Supports Director, Pharmacy and Retail Operations with store visit scheduling, preparation, visit documentation and reporting. Holds weekly meetings to prepare for visits.

+ Approves PTO for area staff, district staff, and store managers.

+ Provides area recruitment support for Director Pharmacy & Retail Operations: communicates with target schools and internal recruiting teams, coordinates campus recruiting events, follows up with interview candidates to provide interview logistics and/or offer details. Provides recruitment support for Healthcare Specialty Supervisor.

+ Screens correspondences, prioritizes mail, and drafts responses as appropriate. Refers more complex issues and/or urgent matters to the appropriate individual, gathers any additional information needed to respond.

+ Support District Manager and Healthcare Specialty Supervisor with relevant information collection and system submission, approvals, and requests (e.g., FDF request submission).

+ Schedules, prioritizes and follows up on meetings and appointments for the Director, Pharmacy and Retail Operations.

+ Maintains calendar and issues reminders and monitors appointments to assure the office operates efficiently. Accesses

+ District Manager calendar to support scheduling of area meetings and calls.

+ For the Director, Pharmacy and Retail Operations, coordinates meetings by preparing logistics (travel, lodging), preparing meeting content, and ensuring availability of appropriate software, equipment, meeting space, and other items (food, supplies). Supports meeting facilitation.

+ Makes necessary travel arrangements, including ground transportation and hotel accommodations. Prepares travel itineraries for supervisor and direct reports.

+ Processes reports and monitors incoming invoices and donation requests. Prepares forms to process and pay invoices for area office and stores. Reconciles district ledgers including payroll distribution on a monthly basis.

+ Prepares area staff, district staff, and store managers’ payroll; resolves payroll issues when necessary.

+ Submits store or pharmacy hours changes on WalNet, resets Authenticator IDs. Informs Board of Pharmacy about any Pharmacy Manager changes.

+ Organizes and maintains paperwork and files from all stores in the area.

+ Handles confidential and/or sensitive information with discretion.

+ Complies with all company policies and procedures; maintains respectful relationships with coworkers.

+ Performs general office duties and completes special assignments and other tasks as assigned, (e.g. report generation).

**Training & Personal Development**

+ Attends training and completes PPLs requested by Director, Pharmacy & Retail or Regional Vice President.

+ Seeks self-development by monitoring one’s performance, setting high personal standards, seeking best practices, learning from others, and improving one’s job performance.

**Communications**

+ Serves as a liaison between the stores, the area office and the corporate office.

+ Reports disciplinary issues and customer complaints to management.

About Walgreens and WBA

Walgreens ( www.walgreens.com ) is included in the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader with a 170-year heritage of caring for communities. WBA’s purpose is to create more joyful lives through better health. Operating nearly 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving nearly 10 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the nation’s medically underserved populations. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high-quality products and services in communities nationwide.

The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit jobs.walgreens.com/benefits.

"An Equal Opportunity Employer, including disability/veterans".

**Job ID:** 1564493BR

**Title:** Area Administrative Assistant

**Company Indicator:** Walgreens

**Employment Type:**

**Job Function:** Administrative/Office Support

**Full Store Address:** 5330 E WASHINGTON ST,STE D-105,PHOENIX,AZ 85034

**Full District Office Address:** 5330 E WASHINGTON ST,STE D-105,PHOENIX,AZ,85034-02144-00022-A

**External Basic Qualifications:**

+ High School Diploma / GED.

+ Basic level skill in Microsoft Excel (for example: opening a workbook, inserting a row, selecting font style and size, formatting cells as currency, using copy, paste and save functions, aligning text, selecting cells, renaming a worksheet, inserting a column, selecting a chart style, inserting a worksheet, setting margins, selecting page orientation, using spell check and/or printing worksheets).

+ Basic skill level in Microsoft PowerPoint (for example: inserting, rearranging, hiding and deleting slides, navigating between slides, increasing list level, adding, centering and editing text, changing views, inserting a table or a note, moving objects, printing outline view and/or running a slide show).

+ Basic level skill in Microsoft Word (for example: opening a document, cutting, pasting and aligning text, selecting font type and size, changing margins and column width, sorting, inserting bullets, pictures and dates, using find and replace, undo, spell check, track changes, review pane and/or print functions).

**Preferred Qualifications:**

+ Prefer to have prior work experience with Walgreens.

We will consider employment of qualified applicants with arrest and conviction records.

**Shift:**

**Store:**

.

We are currently seeking dynamic **Customer Service Representative** to join our growing teams across the country. Wolters Kluwer Lien Solutions is the global leader of lien management, filing & search compliance, and due diligence solutions. Banks and corporations trust Wolters Kluwer Lien Solutions to automate their lien management process and reduce the risk and complexity of their lien workflows.

In this role, you will have an opportunity to work with and manage the day-to-day relationships with our customers at Financial Institutions, Equipment Leasing & Finance, Agricultural Lending Companies, Mortgage Lenders & Services, Factoring, Corporations, Solar & Title Companies to reduce risk in their lending cycle, increase business agility, and simplify workflows with real-time nationwide searches, seamless UCC filing processes and lien management tools.

We deliver enterprise class solutions to our clients to leverage on-demand resources to enable better decision-making. Nearly one in every three Uniform Commercial Code (UCC) financing statements filed at the state level in the U.S. is processed through Lien Solutions, making it the market leading UCC provider in the U.S. If you are looking to gain professional experience, learn a new industry and launch your career with a global organization, come join our team!

In this role, you will report to the Manager, Client Services and work from your remote home office location.

**Responsibilities:**

+ Deliver prompt and professional service to our customers (Banks, Leasing & Lending Companies, or Corporations) through verbal and written communications

+ Provide consultative customer service; help to identify customers compliance challenges, and business needs, while utilizing product and industry knowledge to provide solutions and initiate orders crucial to lien management compliance

+ Maintains a clear understanding of client requirements, building and maintaining strong client relationships

+ Proactively manage the full-life cycle of the order process and drive cross-selling opportunities to promote additional offerings to meet our customer needs

+ Efficiently manage, organize, and prioritize high volumes of requests using Salesforce and other internal systems to ensure timely and accurate customer responses. Proactively asking clarifying questions rather than making assumptions about customer needs

+ Operates efficiently with minimal supervision, demonstrating self-motivation and the ability to work independently

+ Strive to become a subject matter expert in the department, company, and industry by continuously learning through job-related training and extensive work experience

+ Must demonstrate sound judgment, tact, and diplomacy when interacting with both internal and external customers, and possess the capability to manage confidential and proprietary information effectively

+ Fosters respectful and supportive team relationships by treating others with respect, being sensitive to diverse needs, listening humbly, embracing change, and advocating for continuous improvement and change management.

**Qualifications:**

Education:

+ Bachelor’s degree from an accredited college/university or equivalent B2B client service experience.

Experience:

+ Strongly preferred minimum of two years of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry.

Preferred Knowledge, Skills or Abilities:

+ Strong organizational, time management and multi-tasking skills

+ Ability to absorb product knowledge quickly and process information to apply to customer needs

+ Ability to make sound business decisions and exercise discretion and judgment

+ Ability to appropriately balance the quantity and quality of work.

+ Dedicated to achieving targets and consistently producing high-quality, accurate results

+ Experience generating add-on sales revenue preferred

+ Strong analytical and problem-solving skills

+ Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint, Adobe, and Outlook.

+ \#LI-Remote

**Benefits:**

A comprehensive benefits package that begins your first day of employment. **Additional Information:** Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including **Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave** . Full details of our benefits are available - https://www.mywolterskluwerbenefits.com/index.html

**Diversity Matters**

Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.

_For more information about our solutions and organization, visit_ _www.wolterskluwer.com,_ _follow us on Twitter, Facebook, LinkedIn, and YouTube._

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

.

We are currently seeking dynamic **Customer Service Representative** to join our growing teams across the country. Wolters Kluwer Lien Solutions is the global leader of lien management, filing & search compliance, and due diligence solutions. Banks and corporations trust Wolters Kluwer Lien Solutions to automate their lien management process and reduce the risk and complexity of their lien workflows.

In this role, you will have an opportunity to work with and manage the day-to-day relationships with our customers at Financial Institutions, Equipment Leasing & Finance, Agricultural Lending Companies, Mortgage Lenders & Services, Factoring, Corporations, Solar & Title Companies to reduce risk in their lending cycle, increase business agility, and simplify workflows with real-time nationwide searches, seamless UCC filing processes and lien management tools.

We deliver enterprise class solutions to our clients to leverage on-demand resources to enable better decision-making. Nearly one in every three Uniform Commercial Code (UCC) financing statements filed at the state level in the U.S. is processed through Lien Solutions, making it the market leading UCC provider in the U.S. If you are looking to gain professional experience, learn a new industry and launch your career with a global organization, come join our team!

In this role, you will report to the Manager, Client Services and work from your remote home office location.

**Responsibilities:**

+ Deliver prompt and professional service to our customers (Banks, Leasing & Lending Companies, or Corporations) through verbal and written communications

+ Provide consultative customer service; help to identify customers compliance challenges, and business needs, while utilizing product and industry knowledge to provide solutions and initiate orders crucial to lien management compliance

+ Maintains a clear understanding of client requirements, building and maintaining strong client relationships

+ Proactively manage the full-life cycle of the order process and drive cross-selling opportunities to promote additional offerings to meet our customer needs

+ Efficiently manage, organize, and prioritize high volumes of requests using Salesforce and other internal systems to ensure timely and accurate customer responses. Proactively asking clarifying questions rather than making assumptions about customer needs

+ Operates efficiently with minimal supervision, demonstrating self-motivation and the ability to work independently

+ Strive to become a subject matter expert in the department, company, and industry by continuously learning through job-related training and extensive work experience

+ Must demonstrate sound judgment, tact, and diplomacy when interacting with both internal and external customers, and possess the capability to manage confidential and proprietary information effectively

+ Fosters respectful and supportive team relationships by treating others with respect, being sensitive to diverse needs, listening humbly, embracing change, and advocating for continuous improvement and change management.

**Qualifications:**

Education:

+ Bachelor’s degree from an accredited college/university or equivalent B2B client service experience.

Experience:

+ Strongly preferred minimum of two years of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry.

Preferred Knowledge, Skills or Abilities:

+ Strong organizational, time management and multi-tasking skills

+ Ability to absorb product knowledge quickly and process information to apply to customer needs

+ Ability to make sound business decisions and exercise discretion and judgment

+ Ability to appropriately balance the quantity and quality of work.

+ Dedicated to achieving targets and consistently producing high-quality, accurate results

+ Experience generating add-on sales revenue preferred

+ Strong analytical and problem-solving skills

+ Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint, Adobe, and Outlook.

+ \#LI-Remote

**Benefits:**

A comprehensive benefits package that begins your first day of employment. **Additional Information:** Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including **Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave** . Full details of our benefits are available - https://www.mywolterskluwerbenefits.com/index.html

**Diversity Matters**

Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.

_For more information about our solutions and organization, visit_ _www.wolterskluwer.com,_ _follow us on Twitter, Facebook, LinkedIn, and YouTube._

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

.

We are currently seeking dynamic **Customer Service Representative** to join our growing teams across the country. Wolters Kluwer Lien Solutions is the global leader of lien management, filing & search compliance, and due diligence solutions. Banks and corporations trust Wolters Kluwer Lien Solutions to automate their lien management process and reduce the risk and complexity of their lien workflows.

In this role, you will have an opportunity to work with and manage the day-to-day relationships with our customers at Financial Institutions, Equipment Leasing & Finance, Agricultural Lending Companies, Mortgage Lenders & Services, Factoring, Corporations, Solar & Title Companies to reduce risk in their lending cycle, increase business agility, and simplify workflows with real-time nationwide searches, seamless UCC filing processes and lien management tools.

We deliver enterprise class solutions to our clients to leverage on-demand resources to enable better decision-making. Nearly one in every three Uniform Commercial Code (UCC) financing statements filed at the state level in the U.S. is processed through Lien Solutions, making it the market leading UCC provider in the U.S. If you are looking to gain professional experience, learn a new industry and launch your career with a global organization, come join our team!

In this role, you will report to the Manager, Client Services and work from your remote home office location.

**Responsibilities:**

+ Deliver prompt and professional service to our customers (Banks, Leasing & Lending Companies, or Corporations) through verbal and written communications

+ Provide consultative customer service; help to identify customers compliance challenges, and business needs, while utilizing product and industry knowledge to provide solutions and initiate orders crucial to lien management compliance

+ Maintains a clear understanding of client requirements, building and maintaining strong client relationships

+ Proactively manage the full-life cycle of the order process and drive cross-selling opportunities to promote additional offerings to meet our customer needs

+ Efficiently manage, organize, and prioritize high volumes of requests using Salesforce and other internal systems to ensure timely and accurate customer responses. Proactively asking clarifying questions rather than making assumptions about customer needs

+ Operates efficiently with minimal supervision, demonstrating self-motivation and the ability to work independently

+ Strive to become a subject matter expert in the department, company, and industry by continuously learning through job-related training and extensive work experience

+ Must demonstrate sound judgment, tact, and diplomacy when interacting with both internal and external customers, and possess the capability to manage confidential and proprietary information effectively

+ Fosters respectful and supportive team relationships by treating others with respect, being sensitive to diverse needs, listening humbly, embracing change, and advocating for continuous improvement and change management.

**Qualifications:**

Education:

+ Bachelor’s degree from an accredited college/university or equivalent B2B client service experience.

Experience:

+ Strongly preferred minimum of two years of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry.

Preferred Knowledge, Skills or Abilities:

+ Strong organizational, time management and multi-tasking skills

+ Ability to absorb product knowledge quickly and process information to apply to customer needs

+ Ability to make sound business decisions and exercise discretion and judgment

+ Ability to appropriately balance the quantity and quality of work.

+ Dedicated to achieving targets and consistently producing high-quality, accurate results

+ Experience generating add-on sales revenue preferred

+ Strong analytical and problem-solving skills

+ Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint, Adobe, and Outlook.

+ \#LI-Remote

**Benefits:**

A comprehensive benefits package that begins your first day of employment. **Additional Information:** Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including **Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave** . Full details of our benefits are available - https://www.mywolterskluwerbenefits.com/index.html

**Diversity Matters**

Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.

_For more information about our solutions and organization, visit_ _www.wolterskluwer.com,_ _follow us on Twitter, Facebook, LinkedIn, and YouTube._

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Location:

20618 N Cave Creek Rd, Phoenix, Arizona 85024 United States of America

Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.

Our motto is 'Hire Fast, Pay Fast.' You can start today and get paid today! Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.

U-Haul Offers:

+ Career stability

+ Opportunities for advancement

+ Mindset App Reimbursement

+ Gym Reimbursement Program

+ Health insurance & Prescription plans, if eligible

+ Paid holidays, vacation, and sick days, if eligible

+ Life insurance

+ MetLaw Legal program

+ MetLife auto and home insurance

+ Discounts on Apple products, Dell computers, cell phone plans, hotels, and more

+ 401(k) Savings Plan

+ Employee Stock Ownership Plan (ESOP)

+ 24-hour physician available for kids

+ Dental & Vision Plans

+ Business travel insurance

+ You Matter EAP

+ LifeLock Identity Theft Protection

+ Critical Illness/Group Accident Insurance

+ Dave Ramsey’s SmartDollar Program

Customer Service Representative Responsibilities:

+ Assist customers inside and outside a U-Haul center with U-Haul products and services.

+ Use smartphone-based U-Scan technology to manage rentals and inventory.

+ Move and hook up U-Haul trucks and trailers.

+ Clean and inspect equipment on the lot including checking fluid levels.

+ Answer questions and educate customers regarding products and services.

+ Prepare rental invoices and accept equipment returned from rental.

+ Install hitches and trailer wiring.

+ Fill propane (certification offered through U-Haul upon employment)

+ Drive a forklift (certification offered through U-Haul upon employment)

+ Other duties as assigned

+ Participate in ongoing continuous U-Haul education through U-Haul University.

Customer Service Representative Minimum Qualifications:

+ Valid driver’s license and ability to maintain a good driving record

+ High school diploma or equivalent

Work Environment:

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands:

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Description

Job Summary:

The Producer Services Representative role supports the Producer Services contact center by servicing customers through inbound/outbound calls and emails. Ideal candidates thrive in a fast-paced environment demonstrate attention to detail excel in communication and possess strong problem-solving skills. The primary goal is to deliver exceptional customer experiences. In addition, assisting with functions that include but is not limited to:

Responsibilities

- Provide superior customer experience via incoming telephone calls in a fast-paced automated high-volume contact center environment

- Assume ownership and timeliness in handling callers' requests in an efficient accurate and professional manner

- Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations responding in a respectful accurate timely manner consistently meeting commitments

- Ability to navigate multiple systems and applications to research analyze and resolve requests inquiries

- Maintain performance and quality standards

- Analyze information to make appropriate decisions and solve problems while maintaining a positive phone experience

- Ability to learn the basic concepts of personal lines insurance principles and Combined products offered to our CWB customers

- Work collaboratively with team members and business partners to provide a positive customer experience for our caller

- Ability to work 40 hours a week on scheduled shift between the hour 7am-8pm CST work overtime and weekends as needed

- Assist with special requests as needed.

- Complete additional tasks and other projects/duties as assigned

Qualifications

- Minimum of high school diploma or equivalent college degree or currently pursuing is preferred.

- 3-5 years' experience of Insurance

- Customer- focused mindset and dedication to providing exceptional service to employees

- Previous experience in a high-volume contact center with a focus on decision making problem solving and delivering superior customer service is a plus!

- Outstanding effective and service focused communication skills both verbal and written

- Proficient in computer skills multi-application navigation and multi-tasking

- Accepts accountability

Experience Level

Entry Level

Job Hours of operation 7:30am-8:00pm central time

Job Schedule-Some Saturday hours may be required.

Job Schedule-five days on site.

TEMP TO PERM

Job Hours-40 hours

Interview process- 1 Interview - Onsite/WEBEX

Pay and Benefits

The pay range for this position is $22.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Phoenix,AZ.

Application Deadline

This position is anticipated to close on Mar 6, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

J ob Summary:

The CWB Representative role supports the CWB Workplace Benefits contact center by servicing customers through inbound/outbound calls and emails. Ideal candidates thrive in a fast-paced environment demonstrate attention to detail excel in communication and possess strong problem-solving skills. The primary goal is to deliver exceptional customer experiences. In addition, assisting with functions that include but is not limited to:

Responsibilities:

- Provide superior customer experience via incoming telephone calls in a fast-paced automated high-volume contact center environment

- Assume ownership and timeliness in handling callers requests in an efficient accurate and professional manner

- Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations responding in a respectful accurate timely manner consistently meeting commitments

- Ability to navigate multiple systems and applications to research analyze and resolve requests inquiries

- Maintain performance and quality standards

- Analyze information to make appropriate decisions and solve problems while maintaining a positive phone experience

- Ability to learn the basic concepts of personal lines insurance principles and Combined products offered to our CWB customers

- Work collaboratively with team members and business partners to provide a positive customer experience for our caller

- Ability to work 40 hours a week on scheduled shift between the hour 7am-8pm CST work overtime and weekends as needed

- Assist with special requests as needed.

- Complete additional tasks and other projects/duties as assigned

Qualifications

- Minimum of high school diploma or equivalent college degree or currently pursuing is preferred.

- 3-5 years' experience of Insurance

- Customer- focused mindset and dedication to providing exceptional service to employees

- Previous experience in a high-volume contact center with a focus on decision making problem solving and delivering superior customer service is a plus!

- Outstanding effective and service focused communication skills both verbal and written

- Proficient in computer skills multi-application navigation and multi-tasking

- Accepts accountability

Experience Level

Entry Level

Spanish candidates only.

Job Hours of operation 7:30am-8:00pm central time

Job Schedule-Some Saturday hours may be required.

Job Schedule-five days on site.

TEMP TO PERM

Job Hours-40 hours

Onsite Interview

Pay and Benefits

The pay range for this position is $22.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Phoenix,AZ.

Application Deadline

This position is anticipated to close on Mar 6, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

**Primary City/State:**

Phoenix, Arizona

**Department Name:**

Billing Customer Service

**Work Shift:**

Day

**Job Category:**

Revenue Cycle

*This is an in-office position Monday - Friday.

**POSITION SUMMARY**

Provides Customer Service functions dealing directly with patient inquiries and complaints as well as issues as reported via phone or customer service calls and correspondence. Oversees collection of timely documentation from network providers and patients to ensure adherence to quality standards and timely filing requirements

**CORE FUNCTIONS**

1. Receives incoming phone calls from patients and providers in reference to payment issues, perceived inappropriate patient service and updates on insurance data.

2. Responsible for determining nature of call and documenting via claim system an appropriate associated reason code.

3. Effectively research, resolve and respond to billing issues accurately and expeditiously.

4. Supplies support function to Reimbursement area in posting zero payment Explanation of Payments from Insurance companies.

5. Monitor patient accounts providing account reconciliation to facilitate prompt payment and prevent inappropriate transfers to the outside collection agency.

6. Responsible for cross-functional assistance with EOB Adjustments, Bad Debt Recovery Trailer Entry and Cash Payment mailing.

**KNOWLEDGE, SKILLS AND ABILITIES**

+ Requires the ability to communicate clearly and concisely.

+ Mathematical skills resulting from external and internal sources, verbal and written communication skill, capability to prioritize completing multiple projects.

**MINIMUM QUALIFICATIONS**

+ Requires a high school diploma or GED; with a minimum of two years of customer service experience.

+ Requires excellent verbal and organizational skills, the ability to interface with difficult customers and work with minimum direct supervision to meet required goals.

**PREFERRED QUALIFICATIONS**

+ One year of previous medical billing experience.

+ Additional related education and/or experience.

**EEO Statement:**

EEO/Female/Minority/Disability/Veterans (https://www.bannerhealth.com/careers/eeo)

Our organization supports a drug-free work environment.

**Privacy Policy:**

Privacy Policy (https://www.bannerhealth.com/about/legal-notices/privacy)

Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.

EOE/Female/Minority/Disability/Veterans

Banner Health supports a drug-free work environment.
https://www.bannerhealth.com/careers/eeo

**Explore Numerous Nearby Locations for Your Convenience!**

**Schedule an Interview First - Apply Afterwards**

**DISCOVER CAREERS, WELL LIVED.** Our mission at Sevita is to create a world where every person has the right to live well. As a Caregiver, you’ll provide assistance and strategies to the individuals we serve to help them live well in their community and environment. Each day, the connections you make and the compassion you bring make a difference in the lives of our participants. You’ll work alongside a dedicated team of clinical staff and supportive supervisors, while you grow your career.

**Pre-Hire & Onboarding Office Coordinator**

Do you want to work in a dynamic work environment where no day is ever the same as the next? In this role, your tasks will be diversified and you will be supporting our mission. Support management with administrative duties, including scheduling, travel planning, and routine correspondence.

+ Coordinate work, plans, organize, and schedules duties and responsibilities of department staff.

+ Provide backup support for administrative staff.

+ Assure training and continuing in-service training instruction is received by all staff.

+ Assist in preparation and maintenance of contracts and contract proposals.

+ Coordinate building maintenance, office equipment, purchasing, and space planning/lease.

+ Organize and plan department/program meetings, training, and events.

+ May assist Human Resources with interviewing, hiring, orientation, training, performance evaluations, and maintaining employee records.

+ Coordinate, process, and maintain payroll, invoices, accounts payable, and develop systems and operations reports within the department.

+ Perform timekeeper responsibilities.

+ Bilingual

**_Qualifications_** :

+ Associates degree in related field

+ 2-3 years of experience in administrative support or an equivalent combination of education and experience

+ Strong attention to detail and organizational skills

+ Ability to multi-task and meet deadlines

+ Effective communication skills to manage relationships

+ A reliable, responsible attitude and a compassionate approach

+ A commitment to quality in everything you do

**_Why Join Us?_**

+ Full, Part-time, and As Needed schedules available.

+ Full compensation/benefits package for full-time employees.

+ 401(k) with company match.

+ Paid time off and holiday pay.

+ Rewarding work, impacting the lives of those you serve, working alongside a great team of coworkers.

+ Enjoy job security with nationwide career development and advancement opportunities.

**We have a rewarding work environment with awesome co-workers – come join our team –** **_Apply Today!_**

Sevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face. We’ve made this our mission for more than 50 years. And today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve.

_As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law._

Job searching is a lot better with someone in your corner. Hi—enter us, and this job! Kelly® Professional & Industrial is seeking a Bilingual Customer Service Representative to work at a premier insurance provider in Phoenix, AZ. Sound like something you’re interested in? We’ll be here every step of the way to help you through the process, because we think job searching needs an upgrade (and a sidekick).

**Pay Rate:** $22.50/hr

**Schedule:** Monday - Friday and some Saturdays

*This position works ON-SITE at the client location

**Why you should apply to be Bilingual Customer Service Representative:**

- Join a leading company known for its commitment to customer satisfaction and quality service.

- Enjoy a supportive work environment that values professionalism and teamwork.

- Benefit from opportunities for continuous learning and professional growth.

- Work flexible shifts within the hours of 8:30am-7:00pm EST.

**What’s a typical day as Bilingual Customer Service Representative? You’ll be:**

- Serving as the first point of contact for customers, addressing inquiries and concerns with professionalism and knowledge of products and services.

- Assisting customers via inbound and outbound calls, providing support for policy retention and resolving service and claims issues.

- Collecting, documenting, and entering data into multiple applications while consistently meeting departmental standards related to quality and performance metrics.

**This job might be an outstanding fit if you:**

- Have a High School diploma (Bachelor’s Degree preferred) and 2-5 years of experience with knowledge of claims processes.

- Possess strong verbal and written communication skills in both English and Spanish.

- Are adept at problem-solving, critical thinking, and adapting to changing circumstances.

**What happens next**

Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be Bilingual Customer Service Representative today!

**\#GRACE #P1**

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Trust the office staffing pioneer.

Finding the right job isn’t always easy. Kelly ® Professional & Industrial takes the guesswork out of your job search by connecting you with great opportunities that work for you. That means your schedule, your interests, and your career plan. In fact, our company created the staffing industry with the goal of connecting people with great office jobs—so you could say we’re pretty good at it!

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center.
Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.