Transportation, Logistics & Distribution

Dispatchers, Except Police, Fire, and Ambulance

Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business.

Salary Breakdown

Dispatchers, Except Police, Fire, and Ambulance

Average

$42,380

ANNUAL

$20.37

HOURLY

Entry Level

$29,490

ANNUAL

$14.18

HOURLY

Mid Level

$38,050

ANNUAL

$18.29

HOURLY

Expert Level

$60,390

ANNUAL

$29.03

HOURLY


Current Available & Projected Jobs

Dispatchers, Except Police, Fire, and Ambulance

38

Current Available Jobs

5,780

Projected job openings through 2032


Sample Career Roadmap

Dispatchers, Except Police, Fire, and Ambulance

Job Titles

Entry Level

JOB TITLE

Police, Fire, or Ambulance Call Taker

Mid Level

JOB TITLE

Police, Fire, or Ambulance Dispatcher

Expert Level

JOB TITLE

Police, Fire, or Ambulance Call Center Supervisor

Supporting Programs

Dispatchers, Except Police, Fire, and Ambulance

Sort by:


Top Expected Tasks

Dispatchers, Except Police, Fire, and Ambulance


Knowledge, Skills & Abilities

Dispatchers, Except Police, Fire, and Ambulance

Common knowledge, skills & abilities needed to get a foot in the door.

KNOWLEDGE

Customer and Personal Service

KNOWLEDGE

Public Safety and Security

KNOWLEDGE

Administration and Management

KNOWLEDGE

Administrative

KNOWLEDGE

English Language

SKILL

Active Listening

SKILL

Speaking

SKILL

Coordination

SKILL

Monitoring

SKILL

Reading Comprehension

ABILITY

Oral Comprehension

ABILITY

Oral Expression

ABILITY

Speech Clarity

ABILITY

Speech Recognition

ABILITY

Deductive Reasoning


Job Opportunities

Dispatchers, Except Police, Fire, and Ambulance

  • Night Dispatcher
    US Foods    Phoenix, AZ 85067
     Posted 1 day    

    ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE (https://www.myworkday.com/usfoods/d/task/2998$47185.htmld)

    Join Our Community of Food People!

    BASIC PURPOSE

    The Dispatcher will coordinate driver assignments and activities to ensure proper distribution service to our customers. Escalate issues whenever there are risks to proper service.

    We are looking for a **Dispatcher** who relishes the chance to push their potential, grow and reap the rewards of joining the **US FOODS®** family.

    **US FOODS®** has a lot to offer:

    + **US FOODS®** is the company built on YOU Matter, where your challenging work is rewarded

    + We are committed to compensation, benefits that respect, and reward our employees for their dedication and hard work

    + Paid Training AND Paid Overtime

    + Service recognition and employee rewards

    + Excellent Leadership

    **BENEFITS START DAY ONE:** medical, dental, vision, 401(k) Plan and Employee Stock Purchase Plan (ESPP) life insurance and paid parental leave.

    **Main Ingredients of the Job!**

    As a **US FOODS® Dispatcher** you will be responsible for coordinating driver activities to resolve service issues. The main objective is to verify that the customer's needs are met in a prompt and professional manner.

    **Schedule:** Sunday – Thursday 4PM - 12:30AM

    **Pay Rate:** $20-$22

    _Great_ **Dispatchers** _are crucial to the US FOODS® team and one of the key members of our organization. Our_ **Dispatchers** _strive for integrity and reliability, while building trusting relationships with team members._

    **What you bring to the table**

    + In the case of a vehicle accident or driver injury, the dispatcher must notify the manager/supervisor in charge and the safety specialist ASAP.

    + Coordinate driver activities to minimize hours of service violations.

    + Verify that drivers are using Omnitracs properly.

    + Assign backhauls as needed to be done in the most efficient manner possible.

    + Coordinate trailer and tractor assignments.

    + Communicate to the sales force and operations management if there are any concerns regarding service issues that may arise in the event of a late dispatch, breakdown or other service failure.

    + Reassign routes as needed.

    + Visually inspect each driver's appearance to verify that drivers are in proper uniform and have required PPE (Personal Protective Equipment).

    + Coordinate shuttle assignments to minimize downtime and overtime.

    + Complete Attendance Reports.

    + Distribute intercompany mail to sales force.

    + Other duties as assigned by management.

    **What you bring to the table**

    Education/Training:

    + High School Diploma/GED required

    Related Experience/Requirements:

    + Must have working knowledge of DOT (Department of Transportation) regulations and driver's logs.

    + Must be organized and detailed; and have legible handwriting.

    + Must be able to manage several things at once.

    + Must have (2) years transportation experience

    **We help you make it! US FOODS®** is one of the largest food distributors with a culture and history of promotion from within, excellent training programs and a continuous improvement focus.

    Your efforts as a **Dispatcher** are the foundation that defines **US FOODS®** success based on our pillars of cultural beliefs, work ethic, collaborative spirit, and service. **BECOME A US FOODS® TEAM MEMBER!**

    Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law. The expected base rate for this role is between **$20.00** and **$22.00** per hour. This role will also receive **overtime compensation** .

    Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance.

    To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html

    _Stay updated by following US Foods on any of our social media platforms at the bottom of the page!_

    Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state minimum wage thresholds). The expected base rate for this role is between

    $17 - $25

    *****EOE – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/** **Age/Genetic Information** **/Protected Veteran/Disability Status*****

    Puede ver este sitio de empleo y aplicación en español utilizando la configuración de su navegador o teléfono móvil. Haga clic a continuación para obtener más información.

    Microsoft Edge (https://www.usfoods.com/content/dam/usf/pdf/Policies/HR/Microsoft\_Edge\_Spanish\_Instructions.pdf)

    Google Chrome

    Safari

    iPhone

    Androide (https://www.usfoods.com/content/dam/usf/pdf/Policies/HR/Android\_Spanish\_Instructions.pdf)

    US Foods is one of America’s great food companies and a leading foodservice distributor, partnering with approximately 300,000 restaurants and foodservice operators to help their businesses succeed. With 28,000 employees and more than 70 locations, US Foods provides its customers with a broad and innovative food offering and a comprehensive suite of e-commerce, technology and business solutions. US Foods is headquartered in Rosemont, Ill., and generates more than $28 billion in annual revenue. Visit www.usfoods.com to learn more.

    US Foods may collect personal information from you in connection with the application process. US Foods complies with the California Privacy Rights Act of 2020, and its policy may be found **here (https://www.usfoods.com/content/dam/usf/pdf/Policies/HR/USF\_CCPA\_policy.pdf) .**

    US Foods, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis prohibited by applicable law.

    EEO is the Law poster is available here (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

    EEO is the Law poster supplement is available here (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .

    Pay Transparency policy statement is available here (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) .

    US Foods is committed to working with and providing reasonable accommodation to individuals with disabilities. If reasonable accommodation is needed to participate in the interview process or to perform essential job functions, please contact our US Foods Application Accommodation Line at 855-873-2468. You will be prompted to leave a message. Please state the specifics of the assistance needed and your contact information. A member of our HR department will return your call within two business days.


    Employment Type

    Full Time

  • Dispatch/Controller
    Transdev    Phoenix, AZ 85067
     Posted 2 days    

    Dispatcher/Controller

    Transdev in Phoenix, AZ is hiring a Dispatcher/Controller. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety.

    Transdev is proud to offer:

    + Competitive compensation package of minimum $48,000 – Maximum $51,000 annually.

    Benefits include:

    + Vacation: minimum of two (2) weeks

    + Sick days: 5 days

    + Holidays: 7 days

    + Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

    Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

    Key Responsibilities:

    + Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.

    + Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.

    + Manage emergency situations for vehicle operators; act as liaison between the carrier and emergency services.

    + Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.

    + Other duties as required.

    Qualifications:

    + High School Diploma or GED; Technical Degree preferred.

    + 3-5 years' experience dispatching.

    + Excellent verbal, interpersonal and customer service skills.

    + Problem solving and analytical skills.

    + Must be able to work shifts or flexible work schedules as needed.

    + Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

    Physical Requirements:

    The essential functions of this position require the ability to:

    + Work outside in varying temperature, weather, and humidity conditions-100% of the job is performed outside, work alone and in remote locations.

    + Sit for extended periods (up to 6–8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces

    + Push and pull objects up to 10 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level

    + Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.HR.TalentAcquisition@transdev.com

    Drug-free workplace:

    Transdev maintains a drug-free workplace. Applicants must:

    + Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).

    + Successfully pass a pre-employment drug screen.

    About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

    Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

    The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

    Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

    California applicants:Please Click Here for CA Employee Privacy Policy.

    Job Category: Call Center / Dispatch / Reservationist / Scheduler

    Job Type: Full Time

    Req ID: 5417

    Pay Group: 38J

    Cost Center: 709

    The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

    Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

    Drug-free workplace

    If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

    California applicants: Please Click Here for CA Employee Privacy Policy.

    About Transdev

    Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

    Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.


    Employment Type

    Full Time

  • Transportation Coordinator (Dispatcher)
    Cactus Asphalt    Tolleson, AZ 85353
     Posted 4 days    

    About the company:

    Pavement Preservation Group is the proud union of industry leaders—Cactus Asphalt, American Pavement Preservation, and Viking Construction. Our journey of excellence and commitment to top-notch asphalt preservation and repair services has reached new heights as we merge these exceptional companies into one powerhouse

    Pavement Preservation Group is not just about preserving asphalt; it's about preserving trust, quality, and the longevity of your surfaces. Our commitment remains unwavering, and our expanded capabilities ensure that we meet and exceed your expectations every time.

    Whether it's roads, parking lots, or any asphalt surface, Pavement Preservation Group is your trusted partner for lasting solutions.

    Pavement Preservation Group (Cactus Asphalt, Viking Construction, and American Pavement Preservation) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

    Pay: $50k-$62k

    Schedule:

    + 8 hour shift

    + Monday- Friday

    + 4 am-12 pm

    + On call (Every 3rd weekend)

    Job Description

    Position Overview: The Dispatcher is responsible for coordinating and managing the daily scheduling and routing of drivers or service personnel to ensure timely and efficient delivery of services. This role involves communicating with drivers, customers, and other departments to ensure smooth operations

    Responsibilities:

    + Act as a liaison between drivers and management; effectively dispatch deliveries.

    + Ensure adherence to DOT regulations and resolve operational issues promptly.

    + Review daily driver documentation for pre-trip inspections and reimbursements.

    + Assign and dispatch drivers based on availability and service requirements.

    + Adjust dispatch schedules as necessary.

    + Maintain clear communication with drivers, customers, and departments.

    + Provide drivers with delivery instructions and route updates.

    + Address and resolve issues during the dispatch process.

    + Resolve customer inquiries and issues alongside the Dispatch Manager.

    + Update customers on order status and manage expectations.

    + Ensure dispatch activities comply with policies, safety regulations, and standards.

    + Report safety concerns or incidents to management.

    Requirements

    + Applicants must be able to successfully pass a drug screening.

    + Capability to thrive in a fast-paced work setting.

    + Knowledge of Microsoft Office Suite, especially Excel and Word, is necessary.

    + Basic understanding of GPS and routing technology is needed.

    Preferred Experience:

    Dispatching Experience: 1 year

    Customer service: 1 year

    Benefits

    Paid time off- 120 hrs. (3 weeks) upon hire! 200 hrs. (5 weeks) after 5 years of service!

    401(k)/ 401(k) matching – Eligible to start contributing after 90 days of employment. We match 100% up to the first 3% and 50% on the next 2% of employee contributions.

    We offer medical, dental, vision, vol life insurance, 1x annual salary company paid life insurance, short-term & long-term disability, critical illness, and accident coverage.


    Employment Type

    Full Time

  • Security Assistant (Dispatcher)
    Veterans Affairs, Veterans Health Administration    Prescott, AZ 86304
     Posted 7 days    

    Summary This position serves as the Security Assistant (Dispatcher) for Police Service at the Northern Arizona VA Healthcare System (NAVAHCS) within the Veterans Health Administration (VHA) with a primary purpose to monitor physical security, equipment and systems. Responsibilities This position serves as the Security Assistant for Police Service within the Veterans Health Administration (VHA) with a primary purpose to monitor physical security equipment and systems. Major duties and responsibilities include but are not limited to: Physical Security Support: monitors and responds to alarms; traces access patterns, programming, assigns or removes user permissions, and remotely opens and secures doors during routine and emergency operations; determines when to dispatch law enforcement or other personnel to investigate; maintains radio/alarm activity records/logs to include dates, times, and results of communications and activities; prepares completed reports; issues and retrieves government issued keys and/or identification cards; and maintains accountability of Police Officer badges issued and all associated logs. Communications: monitors and receives routine and emergency calls from a variety of sources that need police, fire, medical or other emergency services; maintains contact with law enforcement units; monitors and directs responses to security and life safety communications, radio dispatches, telephone calls, and other emergency communication circuits; coordinates with various federal, state and local law enforcement officials for coordination of emergency situations; and operates a variety of communications equipment, telephones and computer systems to support both routine and emergency operations. Operations Support: performs system checks on a variety of equipment used in the dispatch center; troubleshoots systems when problems arise and resolves issues whenever possible; conducts equipment inventories and completes records and other logs; enters, updates and retrieves information from a variety of computer systems/databases; uses state and the National Crime Information Computer (NCIC) to access sensitive law enforcement information to support field operations and investigations; enters or updates regional and national records; compiles and prepares reports related to events occurring in the operation of the police control center; completes vehicle registration tasks and issues decals and permits. Performs other related duties as assigned. Work Schedule: Varies depending on the needs of the Service, and may include rotating days, nights, weekends and holidays. Position Description Title/PD#: Security Assistant (Dispatcher)/PD99858S Physical Requirements: The work is typically sedentary in nature. However, there may be some walking; standing; bending; carrying of light items such as papers, books, small parts; etc. No special physical demands are required to perform the work. Working on off-tours, rotating shifts or regular overtime may be required. Work Environment: The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms. The work area is adequately lighted, heated, and ventilated. Requirements Conditions of Employment Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement. GS-05 grade level: To meet the minimum qualifications for this position, you must meet one of the following: Specialized Experience: You must have one (1) full year of specialized experience (equivalent to the GS-04 grade level in the federal service); experience that equipped you with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the Security Assistant position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: the use of various computer, automation systems; computer skills in terms of data entry, compiling information, preparing and submitting reports, and database maintenance and management; maintaining confidentiality of information, both electronic and print; and communication and interpersonal relation skills sufficient to appropriately and courteously relate to internal and external customers both verbally and in writing. NOTE: Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. ~OR~ Education: Applicants may substitute education for the experience required for the GS-05 level. You must have successfully completed four (4) years of education above the high school level. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college, or university for which high school graduation or the equivalent is the normal prerequisite. One year of full-time undergraduate study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial or technical school. NOTE: Transcripts must be submitted with application. Education cannot be credited without documentation. ~OR~ Combination: Applicants may also combine education and experience to qualify at the GS-05 level. To calculate, first identify the percentage of required education you have earned (when substituting, you cannot use the first 60 semester hours that you earned). Then identify the percentage of required experience you possess. Add the two percentages. The total percentage must equal at least 100 percent to qualify at the GS-05. For example, an applicant who has 9 semester hours of graduate level education (i.e. 50% of graduate education required) and 6 months of creditable specialized experience (i.e. 50% of the required experience) would equal 100% of the required experience for the position. NOTE: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Education cannot be credited without documentation. You will be rated on the following Competencies as part of the assessment questionnaire for this position: Security - Knowledge of laws, regulations, and guidelines related to securing personnel, facilities, and information, including the requirements for handling, transporting, and protecting classified information and proper reporting of security incidents. Technology Application - Uses machines, tools, or equipment effectively; uses computers and computer applications to analyze and communicate information in the appropriate format. Communications - Effectively expresses information to multiple audiences through clear, convincing oral and written communications; demonstrates logical thinking when describing facts and concepts, and shapes communications to meet the needs of a specific audience; actively listens to others and demonstrates understanding of their comments and/or questions. Manages and Organizes Information - Identifies a need; gathers, organizes, and maintains information; determines its importance and accuracy, and communicates it by a variety of methods. Computer Skills - Uses computers, software applications, databases, and automated systems to accomplish work. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Participation in the seasonal influenza program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website which can be found at https://www.opm.gov/. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.


    Employment Type

    Full Time

  • Lead Security Assistant (Police Dispatch)
    Veterans Affairs, Veterans Health Administration    Phoenix, AZ 85067
     Posted 7 days    

    Summary This position serves as the Lead Security Assistant for the Phoenix, AZ Police Service within the Veterans Health Administration (VHA) with a primary purpose to lead a team of Security Assistants responsible for monitoring physical security equipment and systems. Responsibilities Major duties and responsibilities include: Leader: coaches the team in the selection and application of appropriate problem-solving methods and techniques, provides advice on work methods, practices and procedures; assists the team and/or individual members in identifying viable solutions; identifies, distributes, and balances workload and tasks among employees; trains or arranges for the training necessary for accomplishment of individual and team tasks; addresses and remediates simple complaints or escalates them to the supervisor; and makes recommendations in completing personnel actions. Physical Security Support: monitors and responds to alarms; traces access patterns, programming, assigns or removes user permissions, and remotely opens and secures doors during routine and emergency operations; determines when to dispatch law enforcement or other personnel to investigate; maintains radio/alarm activity records/logs to include dates, times, and results of communications and activities; prepares completed reports; issues and retrieves government issued keys and/or identification cards; and maintains accountability of Police Officer badges issued and all associated logs. Communications: monitors and receives routine and emergency calls from a variety of sources that need police, fire, medical or other emergency services; maintains contact with law enforcement units; monitors and directs responses to security and life safety communications, radio dispatches, telephone calls, and other emergency communication circuits; coordinates with various federal, state and local law enforcement officials for coordination of emergency situations; and operates a variety of communications equipment, telephones and computer systems to support both routine and emergency operations. Operations Support: performs system checks on a variety of equipment used in the dispatch center; troubleshoots systems when problems arise and resolves issues whenever possible; conducts equipment inventories and completes records and other logs; enters, updates and retrieves information from a variety of computer systems/databases; uses state and the National Crime Information Computer (NCIC) to access sensitive law enforcement information to support field operations and investigations; enters or updates regional and national records; compiles and prepares reports related to events occurring in the operation of the police control center; completes vehicle registration tasks and issues decals and permits. Performs other related duties as assigned. Work Schedule: 40 hours a week, days off are determined by the needs of the service. Candidates must be willing to work weekends, irregular work hours and extended hours if determined by the needs of the service. Compressed/Flexible: Available Position Description Title/PD#: Lead Security Assistant (Police Dispatch)/PD99857S Physical Requirements: The work is typically sedentary in nature; however, there may be some walking; standing; bending; and carrying of light items such as papers, books, small parts; etc. No special physical demands are required to perform the work. Working on off-tours, rotating shifts or regular overtime may be required. The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms. The work area is adequately lighted, heated, and ventilated. Requirements Conditions of Employment Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement. GS-06 grade level: One year of specialized experience (equivalent to the GS-05 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: knowledge of security or law enforcement objectives and programs; overseeing, leading, and balancing the workload of staff; carrying out support tasks related to law enforcement and security administration; monitoring and responding to physical alarm systems and security cameras; dispatching officers; monitoring computers for video surveillance; and maintaining reports and logs. NOTE: Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. There is no educational substitution for the GS-06 level. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education There is no educational requirement for the GS-06 level. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Participation in the seasonal influenza program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website which can be found at https://www.opm.gov/. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.


    Employment Type

    Full Time

  • Security Assistant (Police Dispatch)
    Veterans Affairs, Veterans Health Administration    Phoenix, AZ 85067
     Posted 7 days    

    Summary This position serves as the Security Assistant for the Phoenix, AZ Police Service within the Veterans Health Administration (VHA) with a primary purpose to monitor physical security equipment and systems. Responsibilities Physical Security Support: monitors and responds to alarms; traces access patterns, programming, assigns or removes user permissions, and remotely opens and secures doors during routine and emergency operations; determines when to dispatch law enforcement or other personnel to investigate; maintains radio/alarm activity records/logs to include dates, times, and results of communications and activities; prepares completed reports; issues and retrieves government issued keys and/or identification cards; and maintains accountability of Police Officer badges issued and all associated logs. Communications: monitors and receives routine and emergency calls from a variety of sources that need police, fire, medical or other emergency services; maintains contact with law enforcement units; monitors and directs responses to security and life safety communications, radio dispatches, telephone calls, and other emergency communication circuits; coordinates with various federal, state and local law enforcement officials for coordination of emergency situations; and operates a variety of communications equipment, telephones and computer systems to support both routine and emergency operations. Operations Support: performs system checks on a variety of equipment used in the dispatch center; troubleshoots systems when problems arise and resolves issues whenever possible; conducts equipment inventories and completes records and other logs; enters, updates and retrieves information from a variety of computer systems/databases; uses state and the National Crime Information Computer (NCIC) to access sensitive law enforcement information to support field operations and investigations; enters or updates regional and national records; compiles and prepares reports related to events occurring in the operation of the police control center; completes vehicle registration tasks and issues decals and permits. Performs other related duties as assigned. Work Schedule: 40 hours a week, days off are determined by the needs of the service. Candidates must be willing to work weekends, irregular work hours and extended hours if determined by the needs of the service. Compressed/Flexible: Available Position Description Title/PD#: Security Assistant (Police Dispatch)/PD99858S Physical Requirements: The work is typically sedentary in nature. However, there may be some walking; standing; bending; carrying of light items such as papers, books, small parts; etc. No special physical demands are required to perform the work. Working on off-tours, rotating shifts or regular overtime may be required. The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms. The work area is adequately lighted, heated, and ventilated. Requirements Conditions of Employment Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement. GS-05 grade level: One year of specialized experience (equivalent to the GS-04 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: the use of various computer, automation systems; computer skills in terms of data entry, compiling information, preparing and submitting reports, and database maintenance and management; maintaining confidentiality of information, both electronic and print; and communication and interpersonal relation skills sufficient to appropriately and courteously relate to internal and external customers both verbally and in writing. NOTE: Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. OR Applicants may substitute education for the experience required for the GS-05 level. Must have successfully completed (4) years of education above the high school level. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university for which high school graduation or the equivalent is the normal prerequisite. One year of full-time undergraduate study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial or technical NOTE: Transcripts must be submitted with application. Education cannot be credited without documentation. OR Applicants may also combine education and experience to qualify at the GS-05 level. Must possess equivalent combinations of successfully completed post high school education and experience may be used to meet total qualification requirements. Only education in excess of the first 60 semester hours (i.e. beyond the second year) is creditable toward meeting the specialized experience requirement. NOTE: If using education combined with specialized experience to qualify, a copy of your transcript is required. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Participation in the seasonal influenza program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website which can be found at https://www.opm.gov/. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.


    Employment Type

    Full Time

  • Dispatcher
    City of Maricopa    Police Department, AZ
     Posted 8 days    

    Dispatcher

    Print (https://www.governmentjobs.com/careers/cityofmaricopaaz/jobs/newprint/4961214)

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    Dispatcher

    Salary

    $23.80 - $36.18 Hourly

    Location

    Police Department, AZ

    Job Type

    Full-Time

    Job Number

    202500049

    Department

    Police Department

    Opening Date

    06/04/2025

    Closing Date

    6/18/2025 11:59 PM Arizona

    FLSA

    Non-Exempt

    + Description

    + Benefits

    General Summary

    Link to Alt Text: Dispatcher

    Essential Duties & Responsibilities

    Minimum and Preferred Entrance Qualifications

    At the City of Maricopa, you will enjoy premier benefits such as:

    + A 4 Day Work Week

    + Paid Vacation Leave starting at 88 hours

    + 120 Hours of Paid Sick Leave

    + 9 Paid Holidays to include Winter Break or Floating Holidays

    + Affordable Medical Plans starting at Zero Employee Premium Costs

    + Affordable Dental & Vision Plans starting at Zero Employee Premium Costs

    + Telehealth through 98point6

    + Multiple Retirement Plans with Employer Contributions

    + 457 Retirement Plan with up to a 2% contribution match after 1 year of service.

    + Qualified Employer for the Department of Education's Public Service Loan Forgiveness Program

    + Tuition Reimbursement up to $5,250.00 a year.

    + Employer Paid Term Life and AD&D Insurance

    + Short Term Disability

    + Flexible Spending Account & Health Savings Account

    + Free Employee Membership to Copper Sky Multigenerational Center

    + Wellness Program Incentives up to $1,200.00 a year.

    + Employee Assistance Program up to 6 counseling sessions at no cost.

    + Voluntary Benefits such as: Life Insurance, AETNA Supplemental Plans, Legal Shield, and ID Protection.

    Employer

    City of Maricopa

    Address

    39700 West Civic Center Plaza

    Maricopa, Arizona, 85138

    Phone

    520-316-6805

    Website
    http://www.maricopa-az.gov

    Apply

    Please verify your email addressVerify Email


    Employment Type

    Full Time

  • Dispatch Supervisor
    City of Maricopa    Police Department, AZ
     Posted 8 days    

    Dispatch Supervisor

    Print (https://www.governmentjobs.com/careers/cityofmaricopaaz/jobs/newprint/4961209)

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    Dispatch Supervisor

    Salary

    $59,357.00 - $90,239.33 Annually

    Location

    Police Department, AZ

    Job Type

    Full-Time

    Job Number

    202500048

    Department

    Police Department

    Opening Date

    06/04/2025

    Closing Date

    6/18/2025 11:59 PM Arizona

    FLSA

    Exempt

    + Description

    + Benefits

    General Summary

    Link to Alt Text:Dispatch Supervisor (https://www.governmentjobs.com/careers/cityofmaricopaaz/classspecs/1547085?page=6&pagetype=classSpecifications)

    Essential Duties & Responsibilities

    Minimum and Preferred Entrance Qualifications

    Competencies for Successful Performance of Job Duties

    At the City of Maricopa, you will enjoy premier benefits such as:

    + A 4 Day Work Week

    + Paid Vacation Leave starting at 88 hours

    + 120 Hours of Paid Sick Leave

    + 9 Paid Holidays to include Winter Break or Floating Holidays

    + Affordable Medical Plans starting at Zero Employee Premium Costs

    + Affordable Dental & Vision Plans starting at Zero Employee Premium Costs

    + Telehealth through 98point6

    + Multiple Retirement Plans with Employer Contributions

    + 457 Retirement Plan with up to a 2% contribution match after 1 year of service.

    + Qualified Employer for the Department of Education's Public Service Loan Forgiveness Program

    + Tuition Reimbursement up to $5,250.00 a year.

    + Employer Paid Term Life and AD&D Insurance

    + Short Term Disability

    + Flexible Spending Account & Health Savings Account

    + Free Employee Membership to Copper Sky Multigenerational Center

    + Wellness Program Incentives up to $1,200.00 a year.

    + Employee Assistance Program up to 6 counseling sessions at no cost.

    + Voluntary Benefits such as: Life Insurance, AETNA Supplemental Plans, Legal Shield, and ID Protection.

    Employer

    City of Maricopa

    Address

    39700 West Civic Center Plaza

    Maricopa, Arizona, 85138

    Phone

    520-316-6805

    Website
    http://www.maricopa-az.gov

    Apply

    Please verify your email addressVerify Email


    Employment Type

    Full Time

  • Dispatcher
    City of Chandler    Chandler, AZ 85248
     Posted 9 days    

    The City of Chandler Police Department, Communications Unit is currently seeking qualified individuals interested in joining our team as a Police Dispatcher. The Police Communications Dispatcher receives, dispatches, and monitors emergency (911) and non-emergency calls for police and other city services. This is a regular, full-time, non-exempt position with benefits. The position is scheduled to work various shifts and hours. The Chandler Police Communications Unit is open 24 hours a day, 365 days per year. These positions are required to work various schedules to include days, swing-shifts, nights, weekends, and holidays.

    NOTE: We are currently offering a Dispatcher Hiring Incentive of $2,000 paid in two installments. New hires will receive $1,000 paid on their first paycheck; and will receive $1,000 paid upon successful completion of the probationary period. If hired, you are required to complete a 12-month probationary period.

    Why work for Chandler?


    * Diverse and inclusive environment
    * Up to 8 hours paid time off annually to volunteer in the community
    * Dress code is business casual, with jeans on Fridays
    * 3 medical plans to choose from along with dental and vision coverage
    * Accrue 122 hours paid vacation in your first year, eligible for use immediately following accrual
    * Accrue 96 hours paid sick leave in your first year, eligible for use immediately following accrual
    * 12 paid holidays per year, plus Winter Break at the end of the year
    * Become part of the Arizona State Retirement System with a 100% city contribution match
    * City contributions of 1% gross wages per pay period to deferred compensation
    * Robust Employee Wellness program with $350 incentive
    * Professional development opportunities
    * Tuition reimbursement up to $5,250 annually, $3,200 for part-time employees
    * Free Tumbleweed Recreation Center membership

    Who we are

    The City of Chandler Police Department, consisting of 362 sworn officers and 177 civilians, serves a growing population of close to 287,945 residents. The organization is divided into three main divisions, one bureau, and many sections/units. The Patrol Operations Division consisting of three precincts, 1) Main Station - Downtown & North Chandler, 2) Desert Breeze - West Chandler, and 3) Chandler Heights - South Chandler, work in concert with the Criminal Investigations Division, Operational Support Division, and Professional Services Division to meet the needs of the community. The members of the Chandler Police Department are dedicated to the advancement of community policing and the development of a partnership with our citizens. Our mission is, “To maintain a safe, vibrant community through meaningful engagement and continuous organizational improvement.” We are committed to being a world-class leader in law enforcement. We will pursue and engage the best trained, equipped, and committed professionals who demonstrate the highest standards of performance and best policing practices in partnership with the community.

    Who we are looking for

    Our ideal candidate will have a passion for customer service, teamwork, and collaboration. We are looking for an individual who enjoys working in a fast-paced environment, performing multiple tasks at once, and who possess strong problem-solving and critical-thinking abilities. Successful candidates must be able to remain calm under pressure as they take in and disseminate critical information. The ideal candidate must be able to obtain and process information quickly and accurately, utilize multiple software programs while dispatching and talking on the phone, work a flexible schedule, and be comfortable working in an unpredictable and open environment.

    Essential Functions


    * Answers emergency and non-emergency calls, enters information into CAD and dispatches calls within the required time frames.
    * Process information quickly and accurately while working in a high stress and unpredictable environment.
    * Dispatches and relays information to police field personnel through the radio system and computer aided dispatch terminals. Monitors and maintains up to date status and location information of police field personnel.
    * Utilizes multiple software programs and enters information into appropriate systems.
    * Transfers callers to the appropriate internal/external departments.
    * Monitors and relays information to officers, public safety personnel and other agencies. through the use of City traffic cameras, various 911 assistance tools, multi-agency report databases, etc.
    * Provides emotional support to callers.
    * Provides training to new employees as required.

    To view the complete job description, please click here.

    Minimum qualifications


    * A High School Diploma or GED
    * Two years of experience in a high-volume data entry and customer service environment
    * Must take and pass the CritiCall Online Assessment
    * Must obtain and maintain Arizona DPS Terminal Operator Certification Level A within six (6) months of hire; or any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.

    Desired qualifications


    * Experience in the operation of telecommunication equipment, computers, or radios preferably in a public safety environment.
    * Experience and/or training in police dispatch or related field.

    Application Process


    * NeoGov Application
    * CritiCall Online Assessment
    * Background Questionnaire Submittal & Review
    * Oral Board Interview and Assessments
    * Background Interview
    * Drug Screen
    * Police Chief Interview

    This is a regular full-time, non-exempt position, subject to a 12-month probationary period. A register of qualified candidates will be active for 6 months should another position become available.

    The City of Chandler will conduct a pre-employment drug test as a condition of employment. An offer of employment is contingent upon acceptable results. All applicants hired will be required to be fingerprinted with successful results as a condition of continued employment.

    Applicants for employment and volunteer opportunities should be aware of the City of Chandler’s policies concerning the use of drugs and alcohol. These policies have not been altered by the passage of Proposition 207. The use of recreational marijuana is a violation of the city’s Drug Free Workplace Policy. Certain positions within the city are required to submit to a pre-employment drug test. A positive result for drugs tested under the policy, including recreational marijuana, may be grounds for withdrawal of an offer of employment or volunteer opportunity. The examination process may vary if determined necessary.

    #ProfessionalStaff
    The City of Chandler is committed to Equal Opportunity and Reasonable Accommodation.


    Industry

    Government & Public Administration

    Employment Type

    Part Time

  • Dispatch Operations Specialist Lead
    Amazon    Tempe, AZ 85282
     Posted 14 days    

    Description

    **This role located in Tempe, AZ and is onsite**

    Amazon’s ROC Team is seeking a highly skilled and motivated Dispatch Operations Specialist lead to assist in the resolution of stakeholder issues of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join our team, and to have a positive impact on Amazon, our transportation partners and ultimately our customers. When network disruptions happen, you’ll be at the forefront of helping the network/transportation partners clear those issues and ensure our customers get shipments on time.

    An ideal candidate has a background in customer service/call center, transportation, and/or supply chain environments with excellent program management skills. They have the ability to pull and analyze data with ease, drive process improvements, standardize our processes and eliminate the root cause of defects within the current systems. This job will require exceptional communication skills while having the ability to work independently in a high-pressure environment. Additionally, a passion for quickly providing solutions and resolution to challenges by using strong communication, problem solving and organizational skills is a must. Successful candidates will enjoy working in a fast-pace, high-volume environment with a lot of growth opportunity. They will thrive on accountability to themselves, team, carriers/drivers and work schedules!

    Key job responsibilities

    • Deliver outstanding carrier and driver experience/solutions, in a contact center environment, through researching, problem-solving, setting appropriate expectations and working within the Amazon Transportation network

    • Work in fast-paced environment, and adhere to schedules: start/stop, and breaks/lunches

    • Support workload surges and/or weather-related operations as needed to include working significant overtime during designated high-volume peaks

    • Use internal systems to gather data from multiple sources to support reporting on a daily, weekly, monthly and quarterly basis (AAP, Reach, Decisiv, FMC & YMS)

    • Work with cross-functional teams. Use analytical skills to drive data-driven decision, and effectively communicate insights to others across Transportation Operations Management (TOM), Amazon Freight Partners (AFP), and Fleet.

    • Provide support to field teams in driver assignment, load acceptance and driver/equipment availability

    Basic Qualifications

    - High school or equivalent diploma

    - Experience managing large data sets and utilizing to drive performance and process improvements

    - Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

    - Must be able work 40 hours/week, and overtime as required

    - Must be able to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

    - Must be at least 18 years of age or older

    Preferred Qualifications

    - 1+ years of program management, logistics, operations, supply chain, transportation, or equivalent experience

    - 1+ years of management experience

    - Bachelor's degree

    - Experience with SQL

    Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

    Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.


    Employment Type

    Full Time


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