Dispatchers, Except Police, Fire, and Ambulance

Salary
$50,322.90 - $66,299.17 Annually
Location
Phoenix, AZ
Job Type
Various
Division
Technical Services Division
Job Number
6300-20E-01-Phx
DESCRIPTION
BENEFITS
QUESTIONS
Summary Statement
This recruitment will be used to establish an 18-month eligibility list to fill current and future vacancies in Phoenix. Application period will close when a sufficient number of applications are received.

Under direct supervision during training period, and under limited supervision thereafter, is responsible for simultaneously operating a multi-channel radio console and a multi-line telephone, while maintaining computer-aided dispatch systems and other computer systems. Responsible for receiving, coordinating and disseminating critical information from various sources and maintaining radio contact with mobile/field units to monitor response, progress and any needed support.

This position works in the Communications Center which is responsible for answering 9-1-1 calls in a 24/7 operation.

Performs other duties as required. This is a competitive classification.

Must successfully complete the examination process.
Criticall (Data Entry) = Pass/Fail
Criticall (Non-Data Entry) = 100% weighted

If you have a disability which may require an accommodation, please notify
Human Resources in writing prior to the test date.
Essential Functions (not intended to be all inclusive)
1. Answers, evaluates and prioritizes incoming telephone calls, communicating effectively with various callers to obtain complete information to determine urgency and need for dispatching police, fire, towing and/or medical response using a computer-aided dispatch (CAD) system, telephones, multi-channel radio, TDD (text telephone device for hearing/speech impaired), numerous computer databases and maps.

2. Simultaneously maintains close contact with field units, communicating with Department employees, other law enforcement and criminal justice agencies, emergency service providers and the general public to obtain and disseminate information.

3. Retrieves information from automated files to respond to queries from a variety of sources by typing correct password keys, information masks or special alpha number string formats on computer strings.

4. Inputs, updates, requests, transmits and queries information from a variety of sources to maintain current accurate records or to access databases for information, wants and warrant checks, intelligence, and/or driver license and vehicle registration checks by typing on a computer keyboard.

5. Reads/interprets maps for the public, field personnel and other law enforcement/criminal justice agencies in order to assist in locating certain geographical areas using an Arizona state map, U.S. atlas, city and county maps, and various computer mapping systems. Interprets telephone or radio call locations from maps by applying knowledge of state highway system and geography in order to provide appropriate and timely assistance.

6. Greets visitors in person in order to provide assistance or refer to appropriate staff members/section. Provides educational or public relations tours and presentations of the dispatch center to members of the public, citizen's academies, legislative personnel, other agencies, etc.

7. Provides back-up coverage for the Department operator and monitors entrance ways to allow access to visitors.

Knowledge, Skills, and Abilities Required
Knowledge of:
1. business English, spelling, grammar, and punctuation required to compose and proofread written documents (e.g. memorandum, letters, reports, studies, manual, training material, etc.) of moderate to complex difficulty on various subjects for various levels of leadership.

Skill in:
1. communicating clearly, concisely and effectively, both orally and in writing.
2. the operation of a multi-channel radio with multiple frequencies, distinguishing and recognizing a variety of radio voice transmissions.
3. the use of computer/keyboard devices to retrieve and/or enter information.
4. effective decision making/problem solving based on a limited amount of information in crisis or emergency situations.
5. the use of modern office equipment (e.g. various keyboards, multi-line telephone system, photo copiers, radio devices, FAX machines, shredders, etc.).
6. recognizing and monitoring communications equipment problems, and notifying appropriate personnel for repair.

Ability to:
1. type at 40 net words per minute.
2. operate computer-aided dispatch (CAD) equipment.
3. establish, develop, and maintain courteous and effective working relationships.
4. accept and apply constructive criticism and critiques.
5. maintain emotional control and work effectively during emergencies, crisis situations or extremely stressful conditions.
6. consistently speak in a clear, well-modulated voice.
7. memorize, retain, and accurately recall information and codes.
8. multi-task, organize, prioritize and adapt to constantly changing situations, and effectively take appropriate action.
9. read, understand and interpret moderately difficult to complex written information (e.g. policies, procedures, rules, regulations, statutes, etc.).
10. understand verbal instructions in the use of specialized equipment.
11. work independently with minimal supervision, exercising good judgment in the safeguarding of confidential or sensitive information.
12. perform detailed work with a high degree of accuracy, at times during stressful situations.
13. accurately understand various transmissions, (e.g. telephone, radio, etc.) and transcribe information (e.g. numbers, letters, names and facts) from one source to another in a timely manner.
14. effectively interpret a variety of maps and dispatch information to field personnel.
15. accurately interpret and follow Department rules and guidelines, (e.g. General Orders, Director's Management Regulations, Law Enforcement Merit System Council Rules, section policies/procedures).
16. work within deadlines in order to complete assignments.
17. calculate mathematical problems involving addition, subtraction, multiplication and division of simple to moderate difficulty.
18. interact with visitors in person in a courteous, professional and effective manner.
19. develop, lead, and participate in team and work groups.

Minimum Qualifications
Requires a high school diploma or G.E.D., and two (2) years of clerical, customer service or public contact experience. Must be able to type a minimum of 40 words per minute. Typing certificate must be submitted with application.

ADDITIONAL REQUIREMENTS:
Must obtain ACJIS Terminal Operator Certification within six months of hire and maintain certification throughout the course of this assignment with the Department.

Holidays, weekends, irregular hours and shift work may be required with possible extension of shift hours, at times with short notice.

Limited travel is necessary.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
24 hour/7 day emergency dispatcher center operation setting.
Work is performed in a confined area with limited mobility.
May be required to sit for extended periods of time with limited or no breaks.

Must successfully complete the examination process.

FLSA Status: Non-Exempt.

Progression to the next step requires an overall performance rating of at least "Standard" in the last 12 months.

Agency
Arizona Department of Public Safety
Address
2102 W. Encanto Blvd.

Phoenix, Arizona, 85009
Phone
602-223-2290
Website
http://www.azdps.gov

Salary
$50,322.90 - $66,299.17 Annually

Location
Tucson, AZ

Division
Technical Services Division

Opening Date
08/16/2024

Summary Statement
This recruitment will be used to establish an 18-month eligibility list to fill current and future vacancies in Tucson. Application period will close when a sufficient number of applications are received.

Under direct supervision during training period, and under limited supervision thereafter, is responsible for simultaneously operating a multi-channel radio console and a multi-line telephone, while maintaining computer-aided dispatch systems and other computer systems. Responsible for receiving, coordinating and disseminating critical information from various sources and maintaining radio contact with mobile/field units to monitor response, progress and any needed support.

This position works in the Communications Center which is responsible for answering 9-1-1 calls in a 24/7 operation.

Performs other duties as required. This is a competitive classification.

Must successfully complete the examination process.
Criticall (Data Entry) = Pass/Fail
Criticall (Non-Data Entry) = 100% weighted
Link to additional details about the testing process and typing test locations. (Download PDF reader)

Essential Functions (not intended to be all inclusive)
1. Answers, evaluates and prioritizes incoming telephone calls, communicating effectively with various callers to obtain complete information to determine urgency and need for dispatching police, fire, towing and/or medical response using a computer-aided dispatch (CAD) system, telephones, multi-channel radio, TDD (text telephone device for hearing/speech impaired), numerous computer databases and maps.

2. Simultaneously maintains close contact with field units, communicating with Department employees, other law enforcement and criminal justice agencies, emergency service providers and the general public to obtain and disseminate information.

3. Retrieves information from automated files to respond to queries from a variety of sources by typing correct password keys, information masks or special alpha number string formats on computer strings.

4. Inputs, updates, requests, transmits and queries information from a variety of sources to maintain current accurate records or to access databases for information, wants and warrant checks, intelligence, and/or driver license and vehicle registration checks by typing on a computer keyboard.

5. Reads/interprets maps for the public, field personnel and other law enforcement/criminal justice agencies in order to assist in locating certain geographical areas using an Arizona state map, U.S. atlas, city and county maps, and various computer mapping systems. Interprets telephone or radio call locations from maps by applying knowledge of state highway system and geography in order to provide appropriate and timely assistance.

6. Greets visitors in person in order to provide assistance or refer to appropriate staff members/section. Provides educational or public relations tours and presentations of the dispatch center to members of the public, citizen's academies, legislative personnel, other agencies, etc.

7. Provides back-up coverage for the Department operator and monitors entrance ways to allow access to visitors.

Knowledge, Skills, and Abilities Required
Knowledge of:
1. business English, spelling, grammar, and punctuation required to compose and proofread written documents (e.g. memorandum, letters, reports, studies, manual, training material, etc.) of moderate to complex difficulty on various subjects for various levels of leadership.

Skill in:
1. communicating clearly, concisely and effectively, both orally and in writing.
2. the operation of a multi-channel radio with multiple frequencies, distinguishing and recognizing a variety of radio voice transmissions.
3. the use of computer/keyboard devices to retrieve and/or enter information.
4. effective decision making/problem solving based on a limited amount of information in crisis or emergency situations.
5. the use of modern office equipment (e.g. various keyboards, multi-line telephone system, photo copiers, radio devices, FAX machines, shredders, etc.).
6. recognizing and monitoring communications equipment problems, and notifying appropriate personnel for repair.

Ability to:
1. type at 40 net words per minute.
2. operate computer-aided dispatch (CAD) equipment.
3. establish, develop, and maintain courteous and effective working relationships.
4. accept and apply constructive criticism and critiques.
5. maintain emotional control and work effectively during emergencies, crisis situations or extremely stressful conditions.
6. consistently speak in a clear, well-modulated voice.
7. memorize, retain, and accurately recall information and codes.
8. multi-task, organize, prioritize and adapt to constantly changing situations, and effectively take appropriate action.
9. read, understand and interpret moderately difficult to complex written information (e.g. policies, procedures, rules, regulations, statutes, etc.).
10. understand verbal instructions in the use of specialized equipment.
11. work independently with minimal supervision, exercising good judgment in the safeguarding of confidential or sensitive information.
12. perform detailed work with a high degree of accuracy, at times during stressful situations.
13. accurately understand various transmissions, (e.g. telephone, radio, etc.) and transcribe information (e.g. numbers, letters, names and facts) from one source to another in a timely manner.
14. effectively interpret a variety of maps and dispatch information to field personnel.
15. accurately interpret and follow Department rules and guidelines, (e.g. General Orders, Director's Management Regulations, Law Enforcement Merit System Council Rules, section policies/procedures).
16. work within deadlines in order to complete assignments.
17. calculate mathematical problems involving addition, subtraction, multiplication and division of simple to moderate difficulty.
18. interact with visitors in person in a courteous, professional and effective manner.
19. develop, lead, and participate in team and work groups.

Minimum Qualifications
Requires a high school diploma or G.E.D., and two (2) years of clerical, customer service or public contact experience. Must be able to type a minimum of 40 words per minute. Typing certificate must be submitted with application.

ADDITIONAL REQUIREMENTS:
Must obtain ACJIS Terminal Operator Certification within six months of hire and maintain certification throughout the course of this assignment with the Department.
Holidays, weekends, irregular hours and shift work may be required with possible extension of shift hours, at times with short notice.
Limited travel is necessary.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
24 hour/7 day emergency dispatcher center operation setting.
Work is performed in a confined area with limited mobility.
May be required to sit for extended periods of time with limited or no breaks.

Must successfully complete the examination process.

FLSA Status: Non-Exempt.

Progression to the next step requires an overall performance rating of at least "Standard" in the last 12 months.

Agency
Arizona Department of Public Safety
Address
2102 W. Encanto Blvd.

Phoenix, Arizona, 85009
Phone
602-223-2290

Transdev is now hiring a Dispatcher/Controller!

The Bus Operations Control Center is responsible for all revenue bus service, radio communications, vehicle fleet management, planning and directing bus operations, coordination of transit supervisors. Spontaneous decision making, answering phone calls, determining, and contacting the appropriate resources in emergency situations, and performing computer data entry tasks. We are responsible for ensuring safe and effective delivery of transit service to our customers through responsible supervision and communication with Bus Operators. This position facilitates and supervises communications, coordinates the restoration of bus service and appropriate personnel, and keeps the City informed of any service disruption.

Primary job duties are as follows (this is not an all-inclusive list)

* Provide verbal direction to Bus Operators, and verbal assistance to Road Supervisors, Police, Fire, and other City or Company departments.

* Proactively intervenes, using all available resources, to ensure that the safest high- quality service is provided.

* Collaborates with local Transdev and First Transit West operating divisions and the Client regarding; service interruptions, on time performance issues, detours, bus stop concerns, lost & found items, service capacity and other needs.

* Make detailed documentation using Clever CAD and various other database systems, information on service incidents including accidents, medical/first responder, mechanical defects/road calls, bus full & passing events, etc.

* Documents and refers Operators who need retraining or disciplinary actions to the appropriate Operations Manager as directed by OCC Manager.

* Responsible for front-line support of Bus Operators regarding safety, revenue service and scheduling to ensure high quality transit delivery service to customers. Work is performed in a unionized environment.

* Works closely with and in support of bus operators, transit supervisors, Safety, and other departments to ensure quality customer service delivery. Responds to radio and telephone calls in a professional and helpful manner, ensuring that actions taken are prompt and effective for handling the variety of situations that occur daily, including routine and emergency situations.

* Use GPS CAD/AVL system to proactively manage the day-to-day operations of transit service.

* Coordinate and disseminate information to operators, supervisors, and other stakeholders.

* Proactively intervene, using all available resources, to mitigate service disruptions and ensure that the safest high-quality service is provided.

* Create detailed documentation of events and incidents including instances of service interruption, as well as unusual situations. Verifiable radio or emergency service communication or military communication experience.

Pre-employment Qualifications:

* Excellent written and oral communication skills.

* Ability to master and use transit related software programs.

* Proficient with Microsoft Outlook, Word, Excel, and PowerPoint.

* Above average math skills

* Experience in navigating database

* Ability to become knowledgeable of extra-board work rules, and union contracts.

* Ability to type 35 WPM.

* Proven ability to work effectively with little or no supervision.

* Must demonstrate poise, tact diplomacy and possess good judgment and discretion.

* Possess strong prioritization, time management and organizational skills.

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please review here: https://transdevna.com/california-employee-privacy-policy for CA Employee Privacy Policy.

Job Category: Call Center / Dispatch / Reservationist / Scheduler

Job Type: Full Time

Req ID: 3305

Pay Group: 38J

Cost Center: 709

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.

**Title:**

Lead Dispatcher - Military Move

**_HomeSafe Alliance_** is the single global household goods movement manager of over 300,000 Military Household Goods moves per year for USTRANSCOM and the U.S. Armed Forces, Department of Defense civilians, U.S. Coast Guard, and their families.

When you become part of our team at HomeSafe Alliance, your opportunities are endless. Through internal collaboration, and with our partners and customers, we’re defining tomorrow’s challenges, then providing the innovative solutions to overcome those challenges, always maintaining our commitment to Zero Harm and Sustainability Platform.

Working at HomeSafe Alliance means being rewarded for your contributions. In addition to competitive benefits and professional development, our people are empowered to use all their potential, creating meaningful change for themselves and our clients. We attract the best minds in the world because our expertise thrives on creativity, resourcefulness and collaboration. That is how we supply our clients with cutting-edge solutions.

As the needs of the world change, we’re ready to respond and guide the way forward with strategic, sustainable, and technological advancements grounded in more than a century of practical application and execution.

The HomeSafe team is dedicated to providing fast, easy, and efficient relocation experiences. More than 300,000 military and government households are relocated every year. Coordinating these transfers is a massive undertaking—and we’re proud to say that HomeSafe is positioned to improve the customers’ moving experience. As the GHC prime contractor and household goods moving service integrator, we provide earlier visibility into upcoming moves and greater network throughput capacity—ensuring household goods shipments are picked up and delivered on time. With cutting-edge technology and proven logistics expertise, we’re transforming the moving process by continuously evaluating, refining, and improving our tools and techniques. We’re dedicated to making sure that every move is better than the last.

**About the Role**

HomeSafe Alliance is seeking a highly experienced and motivated Lead Dispatcher to supervise the dispatching of vehicles and coordinate complex logistics for over 300,000 annual Military Household Goods moves. The Lead Dispatcher will play a key role in overseeing daily operations, managing the dispatch team, and ensuring compliance with federal regulations, contractual obligations, and safety standards. This position works closely with the Dispatch Manager, who handles higher-level concerns and long-term strategic planning.

**Responsibilities/Duties** :

+ Lead and mentor a team of dispatchers, fostering a collaborative and efficient work environment.

+ Develop and implement dispatch strategies to optimize resources, meet operational deadlines, and ensure service excellence.

+ Serve as the primary point of escalation for dispatch-related challenges within the dispatch team, troubleshooting and resolving issues in real-time.

+ Ensure that dispatch schedules are adhered to, proactively managing any deviations or delays.

+ Collaborate with other departments such as warehouse management, safety compliance, and customer service to streamline dispatch operations.

+ Support the development and refinement of Standard Operating Procedures (SOPs) and process flows for dispatch operations.

+ Regularly review dispatch operations and processes, making data-driven recommendations for process improvements.

+ Ensure full compliance with federal regulations, safety standards, and contractual obligations, including driver qualifications, licensing, and vehicle maintenance.

+ Provide regular reports on dispatch performance to senior management, highlighting key performance indicators (KPIs) and improvement initiatives.

+ Stay informed about industry trends, innovations, and regulatory changes that impact dispatch operations, and adapt strategies as needed.

+ Perform other duties as assigned.

**Qualification and Skill Requirements** :

+ High school diploma, or GED required. Preferred undergraduate degree in a related field.

+ Three years’ experience Dispatching or customer service in transportation industry, or related field, with at least 1 year in a supervisory or lead role.

+ Experience in Military household goods or military move highly preferred

+ Ability to read, interpret documents and apply; safety rules, operating and maintenance instructions, and procedure manuals.

+ Ability to prepare routine reports and correspondence.

+ Ability to communicate with drivers and helpers to ensure service is provided in an efficient and effective manner.

+ Must be a U.S. citizen due to contractual requirements.

**Technical Skills:**

+ Proficiency with advanced dispatch software, logistics platforms, and Transportation Management Systems (TMS).

+ Strong knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) with experience generating complex reports and performing data analysis.

+ Ability to interpret and apply complex regulatory, safety, and operational policies.

**Leadership Skills:**

+ Proven ability to lead a team in a fast-paced, high-pressure environment while maintaining a positive, team-oriented culture.

+ Strong problem-solving skills with the ability to make decisions quickly and manage escalations efficiently.

**Communication Skills:**

+ Excellent verbal and written communication skills, with the ability to clearly communicate with drivers, warehouse personnel, and other departments.

+ Ability to prepare concise reports and presentations for senior leadership.

+ Must be a U.S. citizen due to contractual requirements.

**Work Hours and Scheduling:**

+ Flexibility and availability required for shift coverage and on-call support during critical operational periods to ensure smooth dispatch operations. Our goal is to ensure comprehensive coverage and support across different time zones and during peak operational periods.

**Key Points:**

+ **Standard Hours:** Monday through Friday, 8:00 AM to 5:00 PM.

+ **Flexibility:** Willingness to work flexible hours, including staggered shifts, nights, and weekends.

+ **Availability:** Ability to adjust the schedule as needed to meet client and business needs.

+ **Team Collaboration:** Coordination with team members to ensure consistent coverage and support.

We value work-life balance and strive to accommodate personal commitments while ensuring business continuity and exceptional client service.

**Note** : This position is fully remote / work from home. HomeSafe will supply appropriate equipment, **employee provided** **high speed internet is required.**

**Inclusion and Diversity at HomeSafe Alliance:**

At HomeSafe, we are passionate about our people, sustainability, and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a more inclusive and diverse company. That commitment is central to our team of team’s philosophy and fosters an environment of real collaboration across cultures and locations. Our individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems. We understand that by embracing those differences and working together, we are more innovative, more resilient, and safer.

Benefits:

+ Medical, Dental and Vision Insurance.

+ Paid time off (PTO) Three weeks of PTO for newly hired employees

+ 401(k)

+ Health and Wellness Programs

+ Disability, Life and AD&D insurance

+ Employee Support program

+ Family Support: Bright Horizons, child and elder care services

+ Teladoc Medical Experts, second opinion program

+ Travel Accident & Medical

+ TRICARE Supplement Plan

+ Voluntary Benefit Plans

+ And more!

At HomeSafe, we are passionate about our people, sustainability, and our Zero Harm culture.

These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a more inclusive and diverse company. That commitment is central to our team of team’s philosophy and fosters an environment of real collaboration across cultures and locations. Our individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems. We understand that by embracing those differences and working together, we are more innovative, more resilient, and safer.

HomeSafe is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

**HomeSafe​ — Delivering Solutions, Changing the World.**

HomeSafe has been established to be the premier household goods move management service provider for the U.S. Armed Forces, Department of Defense (DoD) civilians, and their families. Our team is dedicated to providing fast, easy, and efficient relocation experiences.

More than 300,000 military and government households are relocated every year. Coordinating these transfers is a massive undertaking—and we’re proud to say that HomeSafe is positioned to improve the customers’ moving experience. As a household goods moving service integrator, we provide earlier visibility into upcoming moves and greater network throughput capacity—ensuring household goods shipments are picked up and delivered on time.

With cutting-edge technology and proven logistics expertise, we’re transforming the moving process by continuously evaluating, refining, and improving our tools and techniques. We’re dedicated to making sure that every move is better than the last.

We thank you for your service, and for the privilege of serving you in return.

**A** **t HomeSafe,** **We Deliver.**

**Fraud Alert**

Fraud has infiltrated the job placement market via the internet, email and direct phone contact. Attempts have included unauthorized use of HomeSafe’s name and logo to solicit potential job seekers or to extend false job offers. Bad actors may mix in fake job advertisements with legitimate postings. These ads can include contact instructions and require job seekers to send sensitive personal information or money to pay for visa applications, processing fees, etc., in exchange for consideration for a high-paying position.

HomeSafe will never ask for any sort of advance payment as part of the recruiting/hiring process. Candidate profiles are carefully managed to protect personal information.

Benefits:

+ Medical, Dental and Vision Insurance.

+ Paid time off (PTO) Three weeks of PTO for newly hired employees

+ 401(k)

+ Health and Wellness Programs

+ Disability, Life and AD&D insurance

+ Employee Support program

+ Family Support: Bright Horizons, child and elder care services

+ Teladoc Medical Experts, second opinion program

+ Travel Accident & Medical

+ TRICARE Supplement Plan

+ Voluntary Benefit Plans

+ And more!

Summary This position is located with the Bureau of Indian Affairs, District 3-Truxton Canon Agency in Peach Springs, Arizona. Responsibilities This position is located with the Office of Justice Services, District 3 -Truxton Canon Agency in Peach Springs, Arizona. The incumbent contributes to this mission by performing assigned job responsibilities in a manner consistent with total quality management principles that promote peak performance and services delivery to our client Indian population. This position serves in a Law Enforcement Communications Center that provide the following services: Provide full services 24-hours/day, seven days a week. Maintain full on-site access (query and input) to NCIC/NLETS criminal history repositories. Is a public emergency answering point for an Agency area with full emergency response responsibility. Provide Emergency Medical Dispatching (EMD) by personnel certified by a nationally recognized entity. Serve multiple jurisdictions and/or agencies. Requirements Conditions of Employment Qualifications EXPERIENCE AND EDUCATION REQUIREMENTS: GS-04: To qualify at the GS-04 grade level you must meet ONE of the following criteria: A. General Work Experience: One year of general work experience that is progressively responsible clerical, office, or other work that demonstrates or reflects the ability to acquire the particular knowledge and skills needed to perform the duties of the position. OR B. Education: 2 full academic years (60 semester hours or 90 quarter hours) of education beyond the high school level at an accredited college or university. OR C. A combination of experience and education that totals 100% of the requirement. GS-05: In addition to meeting the experience at the lower grade levels, to qualify at the GS-05 grade level you must meet ONE of the following criteria: A. Specialized Experience: One year of specialized experience at or equivalent to the GS-04 grade level transmitting and receiving law enforcement communications traffic via radio net control. Experience at this level may include answering and disseminating law enforcement and emergency information by telephone; updating logs and files of complaints, police actions, and related reports; and operating law enforcement information systems. OR B. Education: 4 full academic years (120 semester hours or 180 quarter hours) of education beyond the high school level at an accredited college or university. ORC. A combination of experience and education that totals 100% of the requirement. GS-06: To qualify for the GS-06 grade level, you must have one-year specialized experience at or equivalent to the GS-05 grade level performing the following: 1) Receive and transmit law enforcement communications on a multi-frequency radio network; 2) navigating the National Crime Information Center (NCIC) database; and 3) maintaining records of radio transactions, law enforcement actions, and reports. All qualification requirements must be met by the closing date of this announcement. Merit Promotion candidates must also meet time-in-grade requirements by the announcement closing date. Preference in filling vacancies is given to qualified Indian candidates in accordance with the Indian Preference Act of 1934 (title 25, USC Section 472). Additional selections may be made from this announcement if identical vacancies occur in the same location within 90 days from the closing date. All new hires earn the beginning salary of their pay grade (Step 1). See 2024 Salary Tables and select the pay chart for Peach Springs, Arizona. If no specific chart is listed for this geographic location, see the "rest of U.S." chart. Education If you are qualifying based on your education, you MUST provide transcripts or other documentation to support your educational claims. Unless otherwise stated: (1) official or unofficial transcripts are acceptable, or (2) you may submit a list with all of your courses, grades, semester, year, and credit for the course. All materials must be submitted by the closing date of the announcement. If more than 10 percent of your undergraduate course work (credit hours) were taken on a pass/fail basis, your claim of superior academic achievement must be based upon class standing or membership in an honor society. One academic year of graduate education is considered to be the number of credits hours your graduate school has determined to represent one academic year of full-time study. Such study may have been performed on a full-time or part-time basis. If you cannot obtain your graduate school's definition of one year of graduate study, 18 semester hours (or 27 quarter hours) should be considered as satisfying the requirement for one year of full-time graduate study. If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education which shows the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: FOREIGN EDUCATION Additional Information The full performance level of this position is GS-6. Promotion potential in this announcement does not constitute a commitment or an obligation on the part of management to promote the employee selected at some future date. A career ladder promotion is at the discretion of management, and in no way guaranteed. CAREER TRANSITION ASSISTANCE PROGRAMS: These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: (1) meet CTAP or ICTAP eligibility criteria; (2) be rated well-qualified for the position with a score of 85 or above; and, (3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. For more information visit: http://www.opm.gov/rif/employee\_guides/career\_transition.asp . LAND MANAGEMENT WORKFORCE FLEXIBILITY ACT: If applying under the Land Management Workforce Flexibility Act, you must provide documentation to support your eligibility (SF-50) and performance (references and/or performance appraisal). Under the Land Management Workforce Flexibility Act (LMWFA) two groups of individuals are eligible to apply under this announcement: current and/or former employees serving or who have served under time-limited competitive appointments at land management agencies. Land Management Agencies include: Bureau of Indian Affairs, Bureau of Land Management, Bureau of Reclamation, U.S. Fish and Wildlife Service, National Park Service, and U.S. Forest Service. Current appointees: 1) must have been hired under competitive examining procedures to a time limited appointment with a land management agency; 2) must have served under one or more time limited appointment(s) by a land management agency for a period totaling more than 24 months without a break in service of 2 or more years; AND 3) must have performed at an acceptable level during each period of service. Former appointees: 1) must have been hired under competitive examining procedures to a time limited appointment with a land management agency; 2) must have served under one or more time limited appointment(s) by a land management agency for a period totaling more than 24 months without a break in service of 2 or more years; 3) must have separated for reasons other than misconduct or performance; AND 4) must have performed at an acceptable level through the service period. SPECIAL APPOINTING AUTHORITY: Certain candidates may be eligible to apply under a special hiring authority including those for disabled individuals, Peace Corps employees, Foreign Service employees, veterans, etc. For more information, visit the following OPM websites: USAJOBS Information Center: https://www.usajobs.gov/Help/; Vets Info Guide: http://www.fedshirevets.gov/. VOLUNTARY SEPARATION INCENTIVE PAYMENT: Former Federal Employees are required to indicate whether they received a Voluntary Separation Incentive Payment (VSIP) buyout in their previous employment with the Federal government, and are required to submit a copy of the applicable Notification of Personnel Action (SF-50) regarding the VSIP. Most individuals who accept reemployment with the Federal government within 5 years of receiving the VSIP amount, must repay the gross amount of the separation pay prior to reemployment.

**Security Dispatcher - Full Time**

**Location:** Oro Valley, AZ

**Rate:** $18.00/HR

At Securitas, we have business operations in 45 markets and capabilities from guarding to tech-enabled security. We provide specialized guarding services and outstanding tech-enabled security tailored to our prestigious clients. Our world class services are designed to incorporate a high degree of technology content.

The ideal candidates we are seeking will strive to provide excellent customer service to our clients and their guests while adhering to our core values: Integrity, Vigilance, & Helpfulness. Our elite team always creates a safe and secure environment while conducting themselves in a professional manner. Help make the world a safer place, by providing innovative, high-quality, sustainable security, and peace of mind to our clients and their customers when they need it most.

**Your Exciting New Chapter Is Just A Click Away!! Apply Online Today!!**

**https://ekaw.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX** **=**

**What We Offer:**

+ Medical, Dental, Vision, Life, AD&D, & Disability Insurance, Plus 401K Options

+ Paid Time Off

+ Paid Weekly

+ Employee Referral Program

+ Virtual Medical Appointments With Telemedicine

+ Discounts On Childcare, Vehicles, Electronics, Cell Phone Plans, Travel & More!

+ Free Uniforms & Paid Training - Free Guard Card Class!!

+ Pet Daycare Discounts

+ Employee Assistance Program & So Much More!

**Position Requirements:**

+ 18 years of age or older

+ High School Diploma or GED Required

+ Standard computer / technology skills needed - ability to use computer, radios and cell phone

+ Must be reliable, accountable, punctual, and have a strong work ethic

+ Must have a strong grasp of appropriate and professional verbal / written communication

+ Conflict resolution and de-escalation skills a plus

+ Must be able to interact with a wide range of individuals in a professional manner

+ Must be able to conduct patrols throughout shift

+ Must have great attention to detail

+ Must be comfortable conducting access control duties

+ Must have Security Dispatching and Reception experience

+ Customer Service experience required

+ Must have the ability to sit, walk and stand for long periods of time

+ Must have a clear MVR and a valid Arizona Driver's License

All candidates must be able to pass a drug test and background check

See a different world.

EOE/M/F/Vet/Disabilities

**About Us**

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.

**About the Team**

Our Company Mission:

Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.

Our Values:

Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.

Integrity:

Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.

Vigilance:

Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises.

Helpfulness:

As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.

Overview Looking to be part of something more meaningful? At HonorHealth, you’ll be part of a team, creating a multi-dimensional care experience for our patients. You’ll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact. HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more. Join us. Let’s go beyond expectations and transform healthcare together. HonorHealth is one of Arizona’s largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses six acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With nearly 15,000 team members, 3,700 affiliated providers and close to 2,000 volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona. Learn more at HonorHealth.com. Responsibilities Job Summary This entry level healthcare position supports hospital operations as a PBX operator and Security dispatcher. Answers calls, dispatch's resources to emergencies and serves as a front line customer service agent. Works with state-of-the-art technology including software, surveillance equipment and is part of the hospital's first responder network. As needed, may also be required to work on-call. Keeps customer service as first priority in all interactions Answers and responds to internal, external and security dispatch call traffic Interacts with multiple software platforms to problem solve and serve callers needs Provides numbers, resources and/or information to callers of all types Completes documentation for all calls and service lines supported Alert and activates resources to emergency codes, security issues including staff and patient needs Covers the Customer Navigation Center’s phones after hours, nights, weekends and holidays Activates mass notification calls, paging on-call resources and locates other as needed assets Monitors surveillance cameras, child abduction, radio traffic, monitoring software for facilities, panic alarms etc. Maintains documentation for security tasks, deploys them to calls and tracks their movement Covers or takes call after hours for other service lines or call centers (Hope line, Cancer Center, Interpreters) Assists in training and precepting new staff Helps maintain department resources, service books, downtime resources and flip charts Qualifications Education High School Diploma or GED Required Experience Entry level position. Will provide on the job training Required

Summary The primary purpose of this position is: To serve as a first level supervisor, providing planning, directing, organizing, and exercising control over nonsupervisory employees assigned to Fire and Emergency Services Flight Fire Alarm Communications Center. Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information. Responsibilities Plans, organizes, and directs the activities of the Fire and Emergency Services Flight Fire alarm Communications Center, ensuring compliance with legal and regulatory requirements and ensuring Critical customer needs are met. Exercises supervisory personnel management responsibilities. Represents the Fire and Emergency Services Flight with a variety of installation and functional area organizations and is an active member of the Maricopa County 911 Board. Provides fire, medical, and other 911 emergency dispatching services. Requirements Conditions of Employment Qualifications Conditions of Employment Cont'd "This is a Supervisory Position." A 1 year supervisory probationary period is required if applicant selected has not previously met this requirement If required, subject to pre-employment physical In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule, Clerical and Administrative Positions, Dispatching Series 2151 SPECIALIZED EXPERIENCE: Applicants must have at least one (1) year of specialized experience at the next lower grade GS-07, or equivalent in other pay systems. Examples of specialized experience includes Knowledge of 911 and emergency vehicle dispatch operations. Knowledge of location and availability of emergency apparatus, the kind of apparatus, and equipment needed for the emergency at hand. Knowledge of basic computer operations to include word processing, retrieval, and input of data. A qualified typist is not required. FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible. One year at the GS-07 level is required to meet the time-in-grade requirements for the GS-08 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks. NOTE: Applicants applying as VEOA candidates who are current GS civil service employees or are prior GS civil service employees within the past 52 weeks must also meet time-in-grade requirements. KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: 1. Knowledge of 911 and emergency vehicle dispatch operations. 2. Knowledge of location and availability of emergency apparatus, the kind of apparatus, and equipment needed for the emergency at hand. 3. Ability to plan, organize, and direct the functions of an Alarm Room or other emergency dispatching service. 4. Ability to communicate effectively, both orally using a calm and stable demeanor while dealing with emergency situations, and in writing. 5. Knowledge of basic computer operations to include word processing, retrieval, and input of data. A qualified typist is not required. 6. Ability to provide supervision and leadership. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education Additional Information Interagency Career Transition Assistance Program (ICTAP): For information on how to apply as an ICTAP eligible click here. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated well qualified or above for this position. You must submit a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting position, grade level, and duty location. Employed Annuitants (Reemployed Annuitants): Applicants in receipt of an annuity based on civilian employment in the Federal Service are subject to the DoD Policy on The Employment of Annuitants. Click here for more information. 120-Day Register: This announcement may result in a 120-day register that may be used to fill like vacancies for 120 days after the closing date. Applicants may be referred for consideration as vacancies occur. Military Spouse Preference (MSP) Eligible: MSP applicants, if determined best qualified, must be selected and placed at the highest grade for which they applied. You must include a completed copy of the DD Form 3145-4, Military Spouse PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility for MSP. Click here to obtain/download a copy of the DD Form 3145-4, Military Spouse PPP Self-Certification Checklist. Priority Placement Program (PPP) Applicant Eligible: PPP Applicants, if determined well qualified and selected, will be placed at the at the full performance level. You must include the applicable completed copy of the PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility as a PPP Applicant. Click here to obtain/download a copy of the applicable PPP Self-Certification Checklist (DD3145-1 through DD3145-4, select the appropriate checklist for your claimed preference). To determine the applicable PPP Self-Certification Checklist required to substantiate the eligibilities you are claiming, refer to the AF Civilian Employment Eligibility Guide located in the Required Documents section of this vacancy announcement. Direct Deposit: All federal employees are required to have direct deposit. Disabled veteran leave is available to a Federal employee hired on/after 5 Nov 2016, who is a veteran with a service-connected disability rating of 30% or more. For more information, click here. If you have questions regarding this announcement and have hearing or speech difficulties click here.

Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, Respect and Shared Risk.

The person in this role will perform a variety of duties associated with the dispatching functions in order to provide prompt and efficient service to our customers. There will be frequent contact with District employees and constant contact with customers and other outside personnel, requiring more than ordinary courtesy and tact to establish and maintain good customer relations. You will have occasional work with confidential data where the effect of any disclosure may have an impact on the business.

**General Duties:**

+ Answer all incoming telephone service requests and log customer service calls with all pertinent information in system.

+ Schedule service calls to techs and supply information needed by Service Tech, and determine priorities to be assigned to service calls.

+ Maintain follow up system for parts ordered by Service Techs to ensure complete customer satisfaction per company policies and guidelines.

+ Maintain Inspection List, Automatic Scale. Wrapper and General Line.

+ Maintain File of Equipment.This could include calling customers concerning estimates for overhauls, prices for new equipment, and completion of services.

+ Perform clerical functions, as necessary, such as assisting with tracking of consignment, assisting walk-in customers, shipping/receiving, handling phone calls for supervisor, etc.

+ Train or cross train other employees as requested.

+ Follow up on completed service calls to verify customer satisfaction and promote service contracts.

+ Print out and mail invoices

+ Do 3rd party billing

+ Schedule PM's

+ Prepare quotes for repairs.

**To be considered for this exceptional career opportunity you must have at least the following:**

+ Accredited High School diploma, Business or trade school or GED

+ A minimum of 1 year of similar or related experience with high volume dispatching experience

+ Handle competing/multiple priorities

+ Computer Skills: Microsoft Office products excel, Word, Outlook

+ Excellent verbal, written and interpersonal communication skills

**Physical Requirements:**

+ Required to sit for prolonged periods of time

+ Extensive periods of time on phone

+ OT as required

**Why work for us?**

+ Competitive pay

+ Great insurance options with low premiums

+ Paid vacation and holidays

+ 401K with company match

+ Extensive on-the-job, online, and classroom training

+ Safety-conscious work environment

Hobart Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

ITW and Hobart Service are committed to providing a healthy and safe environment for all employees. To demonstrate this commitment, Hobart Service is tobacco-free (including e-cigarettes) on campuses and within company vehicles and maintains a drug-free workplace.

If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please contact Human Resources at [email protected] to request assistance. No other requests will be acknowledged.

_ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential._

_As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship._

_All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws. _

ITW is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

**Job Description:**

**Job Summary**

This position supervises, trains, develops, and holds workgroups responsible for safety, production and attendance. He/She sets and maintains high standards for account productivity, accuracy, customer service, organization, communication, cooperation, and safety. This position provides innovative and effective leadership and cultivates a functional working relationship with all levels of personnel throughout the organization.

**Responsibilities:**

+ Develops and maintains good working relationships with employees, management, and customers.

+ Facilitates training with new and current employees.

+ Responsible to ensure that all employees adhere to safety policies and procedures at all times, operating in full compliance with department, station, corporate and local government requirements.

+ Manages department resources to ensure maximum output, accuracy, and efficiency at all times.

+ Establishes and promotes a positive, team-oriented work environment emphasizing employee involvement, pro-active communication, inter-departmental cooperation, and continual improvement on all levels.

+ Implements employee personal development plans as required to ensure the continuing professional growth of department personnel.

+ Ensures all department employees receive specific and detailed orientation, skills and safety training, appropriate materials and information, regular evaluations, and pro-active coaching to support their continued development.

+ Ensures all employees adhere to safety policies and procedures at all times.

**Qualifications:**

+ Bachelor's Degree or International equivalent - Preferred

+ Ability to lift 70 lbs./32 kgs.

+ Availability to work flexible shift hours, up to 5 days per week

+ Strong oral and written communication skills

+ Working knowledge of Microsoft Office

+ Ability to work in a fast-paced warehouse environment

+ Management experience - Preferred

**Employee Type:**

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

**Other Criteria:**

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

**Basic Qualifications:**

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

**Company:** UNITED PARCEL SERVICE

**Category:** Operations

**Requisition Number:** R24042759

**Location:** Phoenix,Arizona