Customer Service Representatives

This job is responsible for resolving routine client requests through calls, chats, or emails in an inbound contact center environment. Key responsibilities include working in a challenging environment, ensuring accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery by answering client questions, resolving problems, providing appropriate account maintenance, and looking for opportunities to deepen relationships through digital solutions.

Responsibilities:

Identifies client needs and recommends solutions when fraud has been identified
Records data captured during client interactions accurately
Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis
Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy
Complies with industry regulations, bank procedures, integrity levels of the department's system, and financial controls
Required Qualifications:

Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients’ financial lives
Fully understands how life events can impact a client’s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions
Commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule
Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays
Communicates effectively and confidently with all clients to make their financial lives better
Ability to engage with clients - begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport, and handle objections
Comfortable receiving ongoing performance feedback and coaching
Ability to learn and adapt to new information and technology platforms
Minimum of an intermediate level of proficiency with computers and current technology
Has 1+ years of customer/client service experience, including experience handling difficult client situations

Desired Qualifications:

1+ years of experience in the banking/financial industry
1+ years of experience working in a client service capacity​
Skills:

Attention to Detail
Customer Service Management
Customer and Client Focus
Issue Management
Active Listening
Adaptability
Client Solutions Advisory
Data Collection and Entry
Problem Solving
Account Management
Analytical Thinking
Client Experience Branding
Fraud Management
Class Start Date: January 21, 2025

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

2nd shift (United States of America)
Hours Per Week:

40

Description

Hybrid Job - Must be local to Tempe, AZ area

Equipment provided

6-8 weeks of training, open book tests

Will be required to take the SIE exam at 4th month of employment

Our Financial Service Professionals spend their days on a dynamic set of activities including:

- World-Class Service: You’ll have the opportunity to deliver stellar experiences with each interaction, embodying our client-centric values.

- Problem Solve & Advise: Utilize your critical thinking to resolve issues in real-time, ensuring client satisfaction and fostering strong relationships.

- Research & Navigate: Conduct detailed research and navigate various databases to provide accurate solutions for our clients.

- Collaborate & Innovate: Work collaboratively with internal teams to ensure efficient and effective resolutions, emphasizing a team-oriented approach.

- Career & Community: You’ll also have regular time for coaching, career development activities, participate in ERG events and and other opportunities to connect with colleagues and build community.

Pay and Benefits

The pay range for this position is $24.00 - $24.00/hr.

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Tempe,AZ.

Application Deadline

This position will be accepting applications until Dec 9, 2024.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Description

First half of the month will be taking inbound calls from mortgage borrows regarding payment, escrow - general mortgage servicing questions.

Second half of the month, will be taking similar calls and about 20% of each day will be spent on an auto dialer reminding borrowers of their payments. Will ask if they want to make the payment via phone. NOT COLLECTIONS.

Demonstrate positivity, courtesy, and helpfulness when dealing with every homeowner.

Directly engage with Valon customers across a variety of inbound customer requests and inquires, which consist of website assistance, escrow, processing payoffs,

Offer and refer eligible homeowners for refinancing opportunities to the Originations department

Perform outbound collection activities on accounts less than 30 days past due, but at times may include accounts with much higher delinquencies

Understand escalation paths for different types of calls and dynamically route them to appropriate internal parties

Meet performance expectations

Utilize our internal software platform and become a partner in making system recommendations

OTHER DETAILS

Will be taking mix of inbound and outbound calls on a dialer. (Monthly average of calls is 350)

On average will only have about 35-40 true right party contacts Daily.

Metrics held to:

QA, 1ST call resolution

Adherence Rate

C Sat Score (Goal above 90%)

Wrap Time: should be 1-3 Mins

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Phoenix,AZ.

Application Deadline

This position will be accepting applications until Nov 28, 2024.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

**Job Description:**

At Ascentium Capital, the Vendor Sales Account Manager develops business and retains and services clients.

Ascentium Capital, a division of Regions Bank, provides convenient access to financing for business equipment and technology and serves small organizations to Fortune 500 companies with programs that benefit manufacturers, distributors and direct to businesses nationwide. Our finance specialization covers several segments, including technology, healthcare, hospitality, franchise, commercial vehicles, and other markets. We strive to be the premier provider of customized finance programs that add value to our customers' businesses.

**Primary Responsibilities**

+ Identifies and pursues new leads, prospects, or clients through various means such as cold calling, networking, and referrals to achieve specified production goals

+ Conducts meetings with potential clients to discuss products or services, make proposal presentations, and demonstrate how offerings meet their needs

+ Cultivates relationships with existing clients to understand their needs, address concerns, and cross-sell additional products

+ Communicates information regarding company products, services, and policies/procedures to new and existing clients

+ Negotiates terms and agreements to finalize sales and secure deals

+ Possesses and maintains thorough knowledge of company product information

+ Stays updated on industry trends, competitor activities, and market conditions to adapt sales strategies accordingly and identify new opportunities

+ Ensures that all required client paperwork is complete, accurate, and submitted on time

+ Meets monthly quota goals on a consistent basis

+ Develops new business and maintains existing business relationships

+ Maintains understanding of all product offerings and effectively communicates the benefits of these products to customers

+ Provides timely and accurate sales reporting as required

+ Attends business/trade events as requested by management

+ Attends company sales meetings

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

This position is incentive eligible.

**Requirements**

+ High School Diploma or GED

+ Maintain an average of $300,000 in monthly production

**Preferences**

+ Bachelor's degree in a related field

+ One (1) year of commercial, small business, equipment financing or related outside sales experience

+ Demonstrated results meeting production sales goals

+ Experience using Customer Relationship Management (CRM) platforms and other applicable sales tools

**Skills and Competencies**

+ Ability to manage multiple and consistently evolving priorities

+ Ability to learn additional systems as needed

+ Ability to research, analyze data, and derive facts

+ Developing negotiation and consultative sales skills

+ Developing relationship-building skills

+ Demonstrated ability to present information effectively to different audiences

+ Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)

+ Strong verbal, written communication, and organizational skills

+ Strong work ethic and self-motivation

Compensation for this role includes base compensation and variable compensation. Associates in this role have total compensation earning potential of $40,000 - $150,000 **Opportunity to work offsite with a minimum of two (2) years of commercial, small business, equipment financing sales experience.**

Ascentium Capital A division of Regions Bank, a $155 billion-strong company. Join a true dedicated team where you can utilize our award-winning platform to develop and expand vendor partnerships. Our vendor partners experience technology-driven frictionless processes, 100% pre-funding, competitive finance programs, online quoting tools, proposals, reporting, and customized sales and marketing support. If you are goal oriented, like a fun/fast environment, enjoy building relationships and want to advance your sales career look no further. _The pay structure for this role includes an annual base salary and a commission incentive plan with_ _top Sr. Sales Associates currently earn over $300k plus_ . Ability to attend Club Ascentium: an all-expenses paid trip to a luxurious destination for our top performers. A short sales cycle with deals closing the same day as application. Check us out and let us WOW you!

This position may be filled at a higher level depending on the candidate’s qualifications and relevant experience.

**Position Type**

Full time

**Incentive Pay Plans:**

This role is eligible to participate in a commission incentive plan. Employees have the potential to earn commission based on performance against defined metrics and goals.

**Position Type**

Full time

**Benefits Information**

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. (https://www.regions.com/about-regions/benefits/benefits-eligibility) Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

+ Paid Vacation/Sick Time

+ 401K with Company Match

+ Medical, Dental and Vision Benefits

+ Disability Benefits

+ Health Savings Account

+ Flexible Spending Account

+ Life Insurance

+ Parental Leave

+ Employee Assistance Program

+ Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.
https://www.regions.com/welcometour/benefits.rf

**Location Details**

Ascentium Scottsdale

**Location:**

Scottsdale, Arizona

Bring Your Whole Self to Work

We have a passion for creating an inclusive environment that promotes and values the differences that make each of us stand out as unique individuals and help provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work and thrive is the right thing to do.

OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.

**Job Description**

The primary responsibilities of the National Account Manager are sales and relationship management from the executive offices down through the farm level management of the large strategic Poultry accounts. This includes developing, negotiating, managing, and growing long-term relationships and sales opportunities for our company's Animal Health products and services across the accounts entire line of business. These responsibilities may be carried out in partnership with other company Animal Health colleagues who have territory specific responsibility. This position requires a broad knowledge of the animal health industry and the account management process **.**

**Key responsibilities may include, but are not limited to:**

+ Manage new and existing company Animal Health product portfolio and provide on-site sales and technical support within assigned strategic account organizations.

+ Implementation of Key Account Management (KAM) principals. Creation of key account plans that identify threats and opportunities.

+ Execute key strategies and tactics required to accelerate sales within assigned accounts utilizing all available resources.

+ Coordinate all activities in support of the strategic account. This includes communicating in detail and frequently with our company's Leadership, Technical Service Directors, Regional Management, Territory Management and Global Commercial Operations (as needed) regarding needs and activities planned to meet the needs of the strategic account both as a whole and at individual production sites.

+ Gather and clearly communicate market intelligence to strategic account team management and marketing colleagues.

+ Develop and maintain strong executive suite relationships within assigned accounts by presenting MAH product/services information and business solutions to executive level and mid-level account leadership to support their business needs.

+ Develop a deep understanding of account needs and communicate that information to MAH Sales and Marketing leadership.

+ Develop proposals, negotiate terms and conditions, and implement contractual agreements with accountability for delivering strong financial results for MAH.

**Leadership Behaviors**

+ Demonstrate Ethics & Integrity

+ Drive Results

+ Focus on Customers & Patients

+ Make Rapid Disciplined Decisions

+ Act with Courage & Candor

+ Build Talent

+ Foster Collaboration

**Professional Competencies**

+ Business & Financial Acumen

+ Working Across Boundaries

+ Strategic Thinking

+ Project Management

+ Productive Communication

+ Problem Solving

**Core Commercial Functional Competencies**

+ Customer and Market Insights

+ Strategic Business Management

+ Product Knowledge & Portfolio Management

+ Account Management

+ Customer Engagement

+ Market Access

+ Regulatory & Compliance Knowledge

+ Product Lifecycle Management

+ Conduct quarterly business reviews ensuring that accounts understand the value of the MAH relationship and their performance relative to quarterly, semiannual and annual growth expectations.

**Background & Education:**

+ Bachelor’s degree in related discipline.

**Required Skills/Abilities:**

+ 5 years’ experience in animal health sales, or 8 years of sales and/or marketing experience.

+ Current knowledge of integrated poultry companies in the US.

+ Current knowledge of animal health distribution landscape.

+ Deep understanding of data resources and analytic problem-solving tools to identify opportunities/solutions to resolve customer issues and drive results. May act as a mentor to team members.

+ Develops strong networks and relationships across functions and other organizational boundaries.

+ Demonstrated understanding of positions’ contribution to the business goals and willingness to adopt changes to current processes, identifying emerging needs and participating in defining innovative solutions to meet customer needs.

+ Utilizes in-depth knowledge of customers’ business to anticipate needs/trends and to provide customer centric solutions that drive long term sustainable results.

+ Demonstrates in-depth knowledge of effective selling techniques and approaches to create a compelling rationale for the value and use of MAH products using approved resources.

+ Demonstrated ability to develop and manage a range of accounts to drive execution and follow through for all account tiers including large, complex accounts.

+ Demonstrated ability to develop and implement an accurate business plan.

+ Demonstrated ability to implement the strategic marketing plan.

+ Excellent verbal, written and presentation communication skills.

+ Strong understanding of financial and business metrics.

+ Must be results oriented and able to work independently with little direct supervision.

+ Superior organizational, analytical and time management skills.

+ Ensures the highest ethical standards when handling our company's financial assets.

Current Employees apply HERE (https://wd5.myworkday.com/msd/d/task/1422$6687.htmld)

Current Contingent Workers apply HERE (https://wd5.myworkday.com/msd/d/task/1422$4020.htmld)

**US and Puerto Rico Residents Only:**

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here (https://survey.sogosurvey.com/r/aCdfqL) if you need an accommodation during the application or hiring process.

We are an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or other applicable legally protected characteristics. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

EEOC Know Your Rights (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRights\_10\_20.pdf)

EEOC GINA Supplement​

Pay Transparency Nondiscrimination (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts (https://www.msdprivacy.com/us/en/CCPA-notice/)

**U.S. Hybrid Work Model**

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.

The Company is required to provide a reasonable estimate of the salary range for this job in certain states and cities within the United States. Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate’s relevant skills, experience, and education.

Expected US salary range:

$111,400.00 - $175,300.00

Available benefits include bonus eligibility, long term incentive if applicable, health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and sick days. A summary of benefits is listed here (https://www.benefitsatmerck.com/) .

**San Francisco Residents Only:** We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

**Los Angeles Residents Only:** We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

**Search Firm Representatives Please Read Carefully**

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

**Employee Status:**

Regular

**Relocation:**

Domestic

**VISA Sponsorship:**

No

**Travel Requirements:**

50%

**Flexible Work Arrangements:**

Remote

**Shift:**

1st - Day

**Valid Driving License:**

Yes

**Hazardous Material(s):**

n/a

**Job Posting End Date:**

12/9/2024

***A job posting is effective until 11:59:59PM on the day** **BEFORE** **the listed job posting end date. Please ensure you apply to a job posting no later than the day** **BEFORE** **the job posting end date.**

**Requisition ID:** R322702

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking an Enterprise Account Manager to join our Asset Lifecycle Management Commercial Team. TheEnterprise Account Manager (EAM) oversees the relationships for an assigned set of high revenue, high complexity Iron Mountain ALM Program customers to ensure continued revenue, customer satisfaction, as well as position new ALM solutions designed for further growth. The ALM EAM role collaborates on accounts with the Iron Mountain Business Development team as well as other strategic internal partners, with strategic account planning, prospecting, networking, and executing on marketing initiatives to increase Iron Mountain’s (IRM) footprint within the assigned Book of Business resulting in revenue growth. The Enterprise Account Manager will be responsible for ALM Program implementation, tracking of individual site progress, being knowledgeable about their accounts, represent Iron Mountain’s value proposition and educate customers about business- relevant solutions. The EAM will proactively manage customer programs through new opportunity identification, upsell execution, renewal strategy, and issue management to enable growth. With this, will focus on Customer loyalty providing proactive solutions to meet customer needs while uncovering and selling new opportunities.

**RESPONSIBILITIES:**

● Responsible for the overall development and expansion of ALM Program revenues within an assigned group of accounts

● Act as a lead and resource to all internal stakeholders in the development, growth and support of the assigned ALM customer programs

● Build long-term relationships with both internal and external customers

● Interface with ALM customer contacts to further understand their needs and expectations regarding Custom Solutions, Asset Management, Program Requirements, Asset Remarketing while integrating feedback into ongoing product enhancements

● Ensure clear communication and education of standard policies and procedures to ALM customers and site contacts.

● Ensure Portal Systems are used properly, fully-leveraged and that clients are provided with both initial and ongoing portal education

● Leverage KPIs to analyze service delivery performance and identify with internal partners any service challenges while collaborating to implement improvements.

● Support the rollout and education of innovative solutions in partnership with product management

● Forecasting of ALM Management Program Revenues to include setting of annual growth targets, GAP analysis, and sales strategies

● Creating a Growth Oriented Strategy for each ALM Program assigned

● Conducting Business Reviews to drive continued program health, SLA compliance and growth

● Participates in Industry and Compliance Organizations to include the optimal working knowledge of trends within the ITAM/ITAD industry

**JOB REQUIREMENTS:**

● Candidates must have a strong background and knowledge of strategic account management, sales process and solution selling.

● Minimum of 5 years of direct account management and/or business development experience in a services-based industry or equivalent.

● Must have the ability to identify customer needs and translate customer needs into solution requirements

● Have the ability to influence and negotiate through proven sales skills and needs identification by aligning unique insights to key customer priorities.

● Must exhibit excellent written, oral and presentation skills.

● Encompasses strong interpersonal, planning, analytical skills and business acumen for effective decision-making

● Candidates should be able to make business decisions and think in broad terms, considering the impact to the entire company.

● Ability to team effectively at all levels of IRM and customer personnel (to include C-level) on a wide range of topics and issues.

● Experience in matrix organizations.

● General working knowledge of the ITAD industry.

● Strong understanding or ability to create acumen for the entire Iron Mountain ALM suite of services

● Experience working with large global enterprise accounts; preferably in a sales or account management focus.

● Ability to continuously develop net new contacts in enterprise accounts and expand existing relationships.

● Ability to develop, maintain and present to senior-level management within their customer base.

\#Li-Remote

Reasonably expected salary range: $79,200.00 - $105,600.00 + commissions.

Category: Sales

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [email protected]. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

**Requisition:** J0081850

**Job Description Summary**

Role Summary/Purpose

The role of a Cardiac PET Senior Account Manager CPAM at GE Healthcare (GEHC) involves driving the timely adoption and growth of GEHC's cardiac imaging agent, Flyrcado (flurpiridaz F 18), which is used for Positron Emission Tomography (PET) myocardial perfusion imaging (MPI) to detect coronary artery disease (CAD). The role emphasizes a mix of direct sales, strategic collaboration, customer education, and performance tracking to drive the growth of Flyrcado in the cardiac imaging market. The CPAM independently achieves commercial objectives within operating budgets and guidelines. There is moderate autonomy within the role to enter into/execute Commercial arrangements. High levels of commercial judgment are required to achieve the desired outcomes. A Cardiac PET Senior Account Manager mentors non senior team members and may be called upon by the Sales Manager for special projects. Etc.

**Job Description**

**Roles and Responsibilities**

+ Develop and execute a territory business plan to drive Flyrcado market share growth, partnering with Hospitals, Imaging Centers, Cardiac Centers, Mobile Imaging, DOD, and VA facilities to offer Flyrcado. The plan will identify business and functional relationships within Imaging and Cardiology's key referral sources and model competitive threats to Flyrcado adoption. Through customer insights, leverage the knowledge of influence networks & affiliations (i.e., Payers, societies) to realize business objectives. This should lead to achieving or exceeding Flyrcado sales forecasts and shared volume targets. With your Cardiac PET Physician Outreach teammate, conduct regular business analyses of the local market—customers, payers, competition, and key stakeholders creating, implementing, and updating business plans to achieve access and sales goals.

+ Accountable to achieve the quarterly and yearly Operating Plan for the territory, customer satisfaction, and retention.

+ Understand product differentiators and position Flyrcado as the product of choice through high clinical acumen and routine use of Marketing Assets and Education Programs to create awareness of Flycardo.

+ Be a trusted advisor to Imaging Centers and Cardiologists by deepening your understanding of their goals, equipment, and workflow. This will help you help customers navigate the Cardiac PET marketplace, including how to implement Flyrcado in their facility.

+ Identify the top referring Cardiologists, create relationships, and appropriately impact the decision-making criteria to help increase awareness and utilization of Flyrcado.

+ Prioritize multiple projects and drive focus on high-impact opportunities; monitor Performance Dashboards to analyze, interpret, and execute actionable sales efforts; prioritize customers and assign responsibilities.

+ Collaborate with market access support teams to optimize payor contract implementation and satisfaction across imaging centers and hospitals.

+ Collaborate with pharmacy channel partners and GE PDx Application Specialists teams to meet the customer’s product delivery goals, education needs, and expectations.

+ Pre-call planning and in-call questioning to understand customer needs, craft solutions, and drive utilization.

+ Monitor territory plan performance and results and collaborate on next action steps with cross-functional internal and external partners.

+ Virtual selling and cold calling to new and existing targets. Wherever possible, live meetings with customers are expected.

+ Providing pricing strategy, price negotiation, and contract management and ensuring pricing compliance for segment opportunities

+ Forecasting orders and sales of assigned territory and submitting weekly progress reports.

+ Representing the company at healthcare conferences and seminars to promote GEHC products and the company.

+ A Cardiac PET **Senior** Account Manager mentors non senior team members and may be called upon by the Sales Manager for special projects, etc.

+ Understand the goals and clinical benefits of GE HealthCare’s HCS and National team and drive total business to GE HealthCare where appropriate.

+ Ensure a compliant, ethical culture to promote GEHC products and adhere to the highest standards.

+ Additional projects and initiatives as required.

**Required Qualifications**

+ Bachelor's degree from an accredited university or college or certification through the NMTCB or AART

+ 5+ years of sales experience in a healthcare facility, including contracting and calling on physicians and office staff. Proven history of sales success, developing, organizing, and implementing territory plans, meeting and exceeding sales targets, and penetrating new accounts/markets/competition through proficiency in prospecting, lead qualification, sales, and negotiations. Nuclear Medicine and Nuclear Cardiac Industry acumen.

+ Experience with product launch and P&T Committees preferred.

+ Experience selling/leading in a highly matrixed environment and large account management preferred.

+ Willing to reside in the territory and execute at least 30% overnight travel based on business needs and some weekends, as is typical with trade show attendance.

**Desired Characteristics**

+ Strong analytical, oral, presentation, and written skills; proficient in MS Office and CRM.

+ Ability to work independently and with a team to manage multiple stakeholders and competing priorities through effective organizational, people, and time management skills.

+ Ability to mentor non-senior CPAMs as requested by leadership and manage special projects within commercial.

+ Analytical ability to use internal reporting to manage account plans and identify patterns and opportunities for growth.

+ Ability to apply various traditional and nontraditional problem-solving techniques to solve complex issues creatively to improve performance and company effectiveness.

+ Ability to build rapport and relationships by interacting effectively with employees and external contacts (i.e., MD and office staff) at all levels, demonstrating awareness of their needs and responding appropriately.

+ Ability to achieve objectives while operating in compliance with regulatory guidelines.

+ We are looking for someone who lives in AZ or NV

**About Us**

With 4000+ employees serving 100+ countries, GE Healthcare’s Pharmaceutical Diagnostics (PDx) business is the number one global supplier of contrast media and molecular imaging agents used in medical imaging exams to improve the visibility of organs, blood vessels, or tissues. These agents often help radiologists distinguish between normal and abnormal conditions. PDx products make a huge impact worldwide, supporting three patients every second.

\#LI-remote

\#LI-am8

For U.S. based positions only, the pay range for this position is $145,376.00-$218,064.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

**Additional Information**

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRights\_10\_20.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

**Relocation Assistance Provided:** No

Application Deadline: December 16, 2024

As a Channel Account Manager at Dispel, you will drive Dispel’s future growth by building relationships with channel partners in your region. You are an adept salesperson, capable of engaging in business-level and technical conversations at multiple levels of the partner organization. You have experience working with partners whose customer base includes: mid-market and enterprise companies; and local/state government. You have an in-depth understanding of the long buyer journey and can lead a complex, multi-quarter sale in a highly consultative manner. You are used to building value in competitive situations and enjoy working on products that require deep product understanding, combined with technical knowledge. You are naturally analytical and enjoy digging into business models and helping partners deliver the Dispel value proposition. Finally, you enjoy building – you like to actively participate in the development of our channel growth strategy and partner enablement within a fast paced start up.

If you’re motivated, smart, persistent, and a great teammate, we want to hear from you!

You will

+ Build and maintain strong relationships with targeted VAR's, Distributors, and MSSP's across the regional territory.

+ Implement a comprehensive partnership sales strategy to achieve revenue targets and expand market reach.

+ Develop and execute a strategy for recruiting new channel partners.

+ Managing the pipeline within the region: Sales Forecasting, Net New Lead Generation, Upsell Opportunities, Deal Registration

+ Develop, track, report and manage partner and sales execution toward KPI's.

+ Manage and report on partner sales training for the Dispel Learning Management System.

+ Focus on strategic business initiatives as established by channel leadership.

+ Meet or exceed channel pipeline and bookings targets.

+ Provide ongoing support and training to partners to ensure they have the tools needed to succeed.

+ Align with the marketing team to develop initiatives that drive partner engagement and lead generation.

+ Align with sales to assist in closing deals with partnership support and advocacy.

+ Attend conferences: booth manning, lead qualification, immediate follow up and initial meeting scheduling (by phone, email, and letter)

Requirements

+ 3-5 years of cybersecurity, OT/ICS, or other related sales experience focusing on building channel relationships.

+ Understands how to navigate the channel ecosystem: Value Added Resellers, Distribution Partners, and MSSP models within the United States.

+ Self-driven and good expedition behavior: when you hit a new city to set up for a conference on a weekend, you'll be eager to be there and pick up any task that needs doing next.

+ Outgoing: you're the one who makes friends with the person next to you in line for coffee.

+ Curious: we're working on new technologies that solve age-old problems. You'll want to learn how it was done before, what we're doing that's different, and question why (and if!) the way we do it is better.

+ Ability to convey complex cybersecurity and engineering topics into plain English (and other local lingos).

+ Strong listening: most of sales is not pushing a product. It's listening to what problems a client says they have, and coming up with a tailored, articulate way to solve their personal problem.

+ Goal oriented: Highly driven with a "Get it done" attitude.

+ Want to travel: you'll be getting on planes. A lot. Sometimes to small towns in middle America for a sales conference, sometimes to far-flung places. Join the Navy, see the world.

+ Work well with small teams: as with all tech companies, there's a flat organization here. Be prepared to do different things.

+ Growth mindset: you'll be given tasks you don't think you can handle. And then you'll learn how to tackle them, and excel.

Benefits

Salary range is salary + on target commission (OTE) + incentives.

This is an uncapped commission role.

+ Health Care Plan (Medical, Dental & Vision)

+ Retirement Plan (401k + Matching)

+ Life Insurance (Basic, Voluntary & AD&D)

+ Paid Time Off (Vacation, Sick & Public Holidays)

+ Family Leave (Maternity, Paternity)

+ Short Term & Long Term Disability

+ Training & Development

+ Work From Home

Location:

11550 N Litchfield Rd, Surprise, Arizona 85379 United States of America

Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.

Our motto is “Hire Fast, Pay Fast." You can start today and get paid today! Schedule a hands-on working interview and get paid for it. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid immediately upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.

U-Haul Offers:

+ Career stability

+ Opportunities for advancement

+ Mindset App Reimbursement

+ Gym Reimbursement Program

+ Health insurance & Prescription plans, if eligible

+ Paid holidays, vacation, and sick days, if eligible

+ Life insurance

+ MetLaw Legal program

+ MetLife auto and home insurance

+ Discounts on Apple products, Dell computers, cell phone plans, hotels, and more

+ 401(k) Savings Plan

+ Employee Stock Ownership Plan (ESOP)

+ 24-hour physician available for kids

+ Dental & Vision Plans

+ Business travel insurance

+ You Matter EAP

+ LifeLock Identity Theft Protection

+ Critical Illness/Group Accident Insurance

+ Dave Ramsey’s SmartDollar Program

Customer Service Representative Responsibilities:

+ Assist customers inside and outside a U-Haul center with U-Haul products and services.

+ Use smartphone-based U-Scan technology to manage rentals and inventory.

+ Move and hook up U-Haul trucks and trailers.

+ Clean and inspect equipment on the lot including checking fluid levels.

+ Answer questions and educate customers regarding products and services.

+ Prepare rental invoices and accept equipment returned from rental.

+ Install hitches and trailer wiring.

+ Fill propane (certification offered through U-Haul upon employment)

+ Drive a forklift (certification offered through U-Haul upon employment)

+ Other duties as assigned

+ Participate in ongoing continuous U-Haul education through U-Haul University.

Customer Service Representative Minimum Qualifications:

+ Valid driver’s license and ability to maintain a good driving record

+ High school diploma or equivalent

Work Environment:

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands:

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

About Us:

Luxury Bath Technologies is one of the fastest growing brands in the acrylic bath remodeling industry. We are looking for quality people to join our winning team. Our goal is simple, to beautify bathrooms across North America by manufacturing and installing attractive, durable and maintenance-free bath remodeling fixtures. Thereby, we enrich the lives of those we touch.

We are searching for experienced Call Center Representatives to join our growing team. Make up to $1500.00 per week

Job duties include:

+ Schedule and confirm appointments

+ Answer inbound calls and make outbound calls

+ Manage sales reps schedules

+ Achieve weekly and monthly quotas

+ Provide top-notch customer service

Competencies:

+ Excellent computer and communication skills

+ Customer service experience

+ Ability to resolve conflicts and issues.

+ Outstanding communication and interpersonal abilities.

+ Excellent organizational capabilities.

+ Attention to detail

+ Self-starter.

+ Good time management skills.

+ Flexible in approach with others.

+ Thick-skinned (i.e., not prone to take things personally)

+ CRM Experience

+ An independent self-starter who takes initiative and responsibility.

Required Experience:

+ 1+ year experience in sales/telemarketing/customer service

+ Previous call center experience

+ Strong sales skills towards overcoming objections

+ Highly organized and detail oriented

+ Experience with Home Improvement Remodeling Industry a plus

Required Education:

+ High school degree

What We Offer:

+ Competitive Pay

+ Medical

+ Vision

+ Paid vacation

+ Professional Development

We have an excellent compensation package for this position. If you feel you have what it takes, please forward resume

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