Securities, Commodities, and Financial Services Sales Agents

This job is responsible for resolving routine client requests through calls, chats, or emails in an inbound contact center environment. Key responsibilities include working in a challenging environment, ensuring accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery by answering client questions, resolving problems, providing appropriate account maintenance, and looking for opportunities to deepen relationships through digital solutions.

Responsibilities:

Identifies client needs and recommends solutions when fraud has been identified
Records data captured during client interactions accurately
Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis
Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy
Complies with industry regulations, bank procedures, integrity levels of the department's system, and financial controls
Required Qualifications:

Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients’ financial lives
Fully understands how life events can impact a client’s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions
Commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule
Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays
Communicates effectively and confidently with all clients to make their financial lives better
Ability to engage with clients - begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport, and handle objections
Comfortable receiving ongoing performance feedback and coaching
Ability to learn and adapt to new information and technology platforms
Minimum of an intermediate level of proficiency with computers and current technology
Has 1+ years of customer/client service experience, including experience handling difficult client situations

Desired Qualifications:

1+ years of experience in the banking/financial industry
1+ years of experience working in a client service capacity​
Skills:

Attention to Detail
Customer Service Management
Customer and Client Focus
Issue Management
Active Listening
Adaptability
Client Solutions Advisory
Data Collection and Entry
Problem Solving
Account Management
Analytical Thinking
Client Experience Branding
Fraud Management
Class Start Date: January 21, 2025

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

2nd shift (United States of America)
Hours Per Week:

40

This job is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM. Key responsibilities include accurately and efficiently processing cash transactions for clients as needed. Job expectations include having deep conversations with clients to gain in-depth knowledge of the financial and life priorities and connecting clients to solutions that meet the financial goals.

Responsibilities:

Executes the bank's risk culture and strives for operational excellence
Builds relationships with clients to meet financial needs
Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
Grows business knowledge and network by partnering with experts in small business, lending, and investments
Manages financial center traffic, appointments, and outbound calls effectively
Drives the client experience
Manages cash responsibilities
Required Qualifications:

Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
Collaborates effectively to get things done, building and nurturing strong relationships
Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
Is confident in identifying solutions for new and existing clients based on their needs
Communicates effectively and confidently and is comfortable engaging all clients
Has the ability to learn and adapt to new information and technology platforms
Is confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking)
Applies strong critical thinking and problem-solving skills to meet clients' needs
Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
Efficiently manages time and capacity
Focuses on results while acting in the best interest of the client
Can be flexible to work weekends and/or extended hours as needed

Desired Qualifications:

Experience in financial services and knowledge of financial services industry, products and solutions
One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals
Six months of cash handling experience
Bachelor's Degree or business-relevant Associate’s Degree such as business management, business administration or finance​
Skills:

Adaptability
Business Acumen
Customer and Client Focus
Oral Communications
Problem Solving
Account Management
Client Experience Branding
Client Management
Client Solutions Advisory
Relationship Building
Business Development
Pipeline Management
Prospecting
Referral Identification
Referral Management

This job is responsible for providing quality service and efficient operations support for the assigned areas, internal business partners, and external customers and clients. Key responsibilities include handling routine and standard transactions according to established procedures and prescribed processes in support of Merrill. Job expectations include referring more complex problems to management. The Money Movement Service Generalist is responsible for providing world class service to our Bank of America/Merrill clients and/or internal financial service advisors via inbound and outbound calls, as well as processing financial service transactions. Transaction processing includes employing a high risk and fraud prevention mindset to ensure the security of client accounts and to minimize risk/loss to the company.

Responsibilities:

Processes transactions according to established procedures and prescribed processes
Demonstrates operational discipline while handling routine and standard operational functions
Covers one or more operations functional areas, such as analyses, report generation, opening new accounts, trade processing, payment processing, and data entry
Assists with phone calls, email boxes, and processing queues
Required Qualifications:

Professional Demeanor: Demonstrating patience, composure, and client service attitude
Service Adeptness: Comprehend and empathize with client needs, devote time and effort to satisfy the client’s request
Problem Solving and Decision Making Skills: Ability to think analytically and effectively manage risk using strong research skills, applying best practices and leveraging past experiences to resolve problems
Initiative: Willingness and ability to play an active role in identifying and implementing process improvements as well as a willingness to help others
Desired Qualifications

• Customer Service and/or call center experience

• Experience with money movement transactions

• Ability to multi-task

Skills:

Account Management
Adaptability
Customer and Client Focus
Data Collection and Entry
Process Effectiveness
Active Listening
Continuous Improvement
Customer Service Management
Data Quality Management
Result Orientation
Attention to Detail
Business Operations Management
Business Process Analysis
Critical Thinking
Process Management
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)
Hours Per Week:

40

The Financial Services Representative I is a foundational role designed to prepare you for your long-term career growth with Bank of America and Merrill. Preparation for the role starts with best-in-class training from our award-winning Academy; along with hands on practice and personalized coaching to develop the knowledge, skills, and behaviors that you will need to be successful. As a FSR I, you will work in a phone-based environment from a Merrill Contact Center. Your responsibilities include delivering point of call servicing and resolution on brokerage accounts, identifying client needs, and a focus on service to sales with existing Merrill clients. You will be providing exceptional client care, growing client relationships, and guiding clients with needs-based solutions that will support their financial goals. The exposure, ongoing support, and feedback that you will receive from leaders, managers and peers will help you determine the best roles and career paths to empower you to achieve your professional goals.

Job Description:
This job is responsible for answering detailed questions about products, accounts, and financial services offered. Key responsibilities include educating clients about value-added opportunities, identifying the need for deeper financial conversations, and referring clients to specialists across the bank. Jobs expectations include ensuring client needs are met in a timely fashion while adhering to procedures and guidelines.

Responsibilities:

•Delivers exceptional customer service by resolving escalated and complex inquiries and requests pertaining to accounts with care and in a timely manner
•Triages client requests and makes referrals to appropriate internal specialists
•Applies knowledge of financial products, financial planning, and banking services to educate clients on value-added opportunities
We’ll help you:

•Develop the knowledge and skills you need to deliver world-class client care through the award-winning Bank of America Academy
•Get training and one-on-one coaching from academy managers who are invested in your success
•Build your knowledge of core banking and investment solutions and connect clients to all of the solutions we provide
•Develop techniques to confidently engage with clients by telephone
•Continue to learn and grow in a culture where growth and career advancement are a priority
As a Financial Services Representative I, you can look forward to:

•Providing a world class client experience through point of call account servicing and resolution
•Working in a well-compensated, highly collaborative environment
•Growing client relationships by understanding needs and presenting services and solutions offered throughout Merrill and Bank of America
You’re the kind of person that (required skills):

•Is client-focused with a passion for excellence and a positive team attitude
•Is self-motivated, goal-oriented, and has the ability to multitask in a fast moving, performance –based environment
•Has the ability to identify clients’ needs and find proper solutions to meet those needs by referring sales opportunities to specialist and sales teams
•Is an effective communicator with an aptitude for sales and relationship management
•Has strong computer skills
•Wants to establish a long-term career in the financial services industry at a fast-growing company that rewards hard work and dedication
•Is ambitious, disciplined, hardworking, resilient and willing to learn
We’re a culture that:

•Believes in responsible growth and is dedicated to supporting the communities we serve
•Provides continuous training and developmental opportunities to help people achieve their goals, whatever their background or experience
•Believes diversity makes us stronger, so we can reflect, connect to and meet the diverse needs of our clients around the world
•Is committed to advancing our tools, technology, and ways of working. We always put our clients first to meet their evolving needs
Skills:

•Active Listening
•Attention to Detail
•Critical Thinking
•Customer and Client Focus
•Oral Communications
•Account Management
•Client Experience Branding
•Decision Making
•Emotional Intelligence
•Result Orientation
•Adaptability
•Coaching
•Prioritization
•Referral Identification
•Written Communications
Shift:

1st shift (United States of America)
Hours Per Week:

40

Sr Registered Reps have at least one year call center experience. Handle more complex calls including Integrated Benefits, Non Qual. Plans, Defined Benefit Plans, Merrill Lynch Advice Access, and Self Directed Brokerage.

Responsibilities:

Provides clients with clear information and specific details on their retirement and benefit plans
Trades stocks, bonds, and other investment instruments for high net-worth clients, casual investors, and active traders
Handles escalated and complex inquiries on accounts with care, aiming to resolve concerns in a timely manner and deliver exceptional customer service
Navigates multiple systems to migrate clients to on-line and self-service delivery channels that enable 24/7 account access
Manages risk by accurately authenticating clients, fully adhering to policies and procedures, and proactively identifying/escalating potential risk
Effectively migrating clients to on-line and self-service delivery channels that enable 24/7 account access
Required Qualifications:

FINRA Securities Industry Essentials Examination (SIE), Series 7 Top-Off and Series 63 licenses
One or more years of call center experience
Minimum of one year experience verbally delivering complex information clearly, concisely and with empathy, while quickly establishing trust and exuding positivity and confidence
Ability to engage with clients while navigating multiple screens – begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport, and handle objections
Exhibits strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills
Fully understands how life events can impact a client’s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions
Ability to handle confidential matters and sensitive information in a responsible manner
Displays passion, integrity, commitment, and drive to deliver a positive, differentiated service that improves our clients’ financial lives
Commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule
Ability to handle confidential matters and sensitive information in a responsible manner
Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays
Applies strong critical thinking and problem-solving skills to meet clients’ needs
Ability to work under pressure
Can learn and understand technology to assist clients with the latest in Digital and Digital banking​
Comfortable receiving ongoing performance feedback and coaching
Ability to learn and adapt to new information and technology platforms
Minimum of an intermediate level of proficiency with computers and current technology
Must be flexible to work various shifts; Monday – Sunday, 7:00 am – 11:00 pm EST; 40 hours per week
Must be flexible to work various shifts; Monday – Sunday, 6:30 pm – 5:30 am EST; 40 hours per week
** 1st and 2nd shifts **

Desired Qualifications:

Understands Retirement plans and products

Knowledge of financial terms and concepts
Bilingual Spanish
Skills:

Account Management
Business Acumen
Customer and Client Focus
Issue Management
Regulatory Compliance
Active Listening
Oral Communications
Problem Solving
Risk Management
Trading
Adaptability
Attention to Detail
Valuation Ethics and Practice Standards
Shift:

2nd shift (United States of America)
Hours Per Week:

40

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

**Job Description:**

At Ascentium Capital, the Vendor Sales Account Manager develops business and retains and services clients.

Ascentium Capital, a division of Regions Bank, provides convenient access to financing for business equipment and technology and serves small organizations to Fortune 500 companies with programs that benefit manufacturers, distributors and direct to businesses nationwide. Our finance specialization covers several segments, including technology, healthcare, hospitality, franchise, commercial vehicles, and other markets. We strive to be the premier provider of customized finance programs that add value to our customers' businesses.

**Primary Responsibilities**

+ Identifies and pursues new leads, prospects, or clients through various means such as cold calling, networking, and referrals to achieve specified production goals

+ Conducts meetings with potential clients to discuss products or services, make proposal presentations, and demonstrate how offerings meet their needs

+ Cultivates relationships with existing clients to understand their needs, address concerns, and cross-sell additional products

+ Communicates information regarding company products, services, and policies/procedures to new and existing clients

+ Negotiates terms and agreements to finalize sales and secure deals

+ Possesses and maintains thorough knowledge of company product information

+ Stays updated on industry trends, competitor activities, and market conditions to adapt sales strategies accordingly and identify new opportunities

+ Ensures that all required client paperwork is complete, accurate, and submitted on time

+ Meets monthly quota goals on a consistent basis

+ Develops new business and maintains existing business relationships

+ Maintains understanding of all product offerings and effectively communicates the benefits of these products to customers

+ Provides timely and accurate sales reporting as required

+ Attends business/trade events as requested by management

+ Attends company sales meetings

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

This position is incentive eligible.

**Requirements**

+ High School Diploma or GED

+ Maintain an average of $300,000 in monthly production

**Preferences**

+ Bachelor's degree in a related field

+ One (1) year of commercial, small business, equipment financing or related outside sales experience

+ Demonstrated results meeting production sales goals

+ Experience using Customer Relationship Management (CRM) platforms and other applicable sales tools

**Skills and Competencies**

+ Ability to manage multiple and consistently evolving priorities

+ Ability to learn additional systems as needed

+ Ability to research, analyze data, and derive facts

+ Developing negotiation and consultative sales skills

+ Developing relationship-building skills

+ Demonstrated ability to present information effectively to different audiences

+ Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)

+ Strong verbal, written communication, and organizational skills

+ Strong work ethic and self-motivation

Compensation for this role includes base compensation and variable compensation. Associates in this role have total compensation earning potential of $40,000 - $150,000 **Opportunity to work offsite with a minimum of two (2) years of commercial, small business, equipment financing sales experience.**

Ascentium Capital A division of Regions Bank, a $155 billion-strong company. Join a true dedicated team where you can utilize our award-winning platform to develop and expand vendor partnerships. Our vendor partners experience technology-driven frictionless processes, 100% pre-funding, competitive finance programs, online quoting tools, proposals, reporting, and customized sales and marketing support. If you are goal oriented, like a fun/fast environment, enjoy building relationships and want to advance your sales career look no further. _The pay structure for this role includes an annual base salary and a commission incentive plan with_ _top Sr. Sales Associates currently earn over $300k plus_ . Ability to attend Club Ascentium: an all-expenses paid trip to a luxurious destination for our top performers. A short sales cycle with deals closing the same day as application. Check us out and let us WOW you!

This position may be filled at a higher level depending on the candidate’s qualifications and relevant experience.

**Position Type**

Full time

**Incentive Pay Plans:**

This role is eligible to participate in a commission incentive plan. Employees have the potential to earn commission based on performance against defined metrics and goals.

**Position Type**

Full time

**Benefits Information**

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. (https://www.regions.com/about-regions/benefits/benefits-eligibility) Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

+ Paid Vacation/Sick Time

+ 401K with Company Match

+ Medical, Dental and Vision Benefits

+ Disability Benefits

+ Health Savings Account

+ Flexible Spending Account

+ Life Insurance

+ Parental Leave

+ Employee Assistance Program

+ Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.
https://www.regions.com/welcometour/benefits.rf

**Location Details**

Ascentium Scottsdale

**Location:**

Scottsdale, Arizona

Bring Your Whole Self to Work

We have a passion for creating an inclusive environment that promotes and values the differences that make each of us stand out as unique individuals and help provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work and thrive is the right thing to do.

OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.

**Mercedes Benz of Chandler, a Penske Automotive Group dealership, is looking for a Commercial Fleet Sales Consultant to join our team and deliver extraordinary customer experiences.**

**JOIN OUR TEAM**

At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.

Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. The Commercial Fleet Sales Consultant is expected to build, grow and establish strong relationships with businesses, trade associations and commercial customers. Through those relationships, the goal is to "earn a customer for life" by maintaining a positive long-term relationship based on trust and exceptional customer service.

_Compensation for this position is based upon production/sales. The wage ranges are not guaranteed and are estimates based on expected production/sales. The minimum for this position is Arizona state minimum wage._

**WHAT WE HAVE TO OFFER**

+ Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."

+ Proudly named to Glassdoor's Best Places to Work

+ Competitive compensation with uncapped earning potential - our commission-based pay structure allows you to control your income.

+ Comprehensive benefits program, including health care options (medical, dental and vision) and 401k savings and retirement plan with company match.

+ Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.

+ Values-driven culture built on integrity, professionalism, excellence and teamwork.

**WHAT WE ARE LOOKING FOR**

+ Genuine interest in providing an exceptional customer experience.

+ Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.

+ Excellent communication, interpersonal and organizational skills.

+ Strong work ethic with the ability to work in a fast-paced, results-driven environment.

+ Growth Mindset: Strive to grow the dealership and your career by hitting monthly goals.

**WHAT YOU CAN BRING TO THE TABLE**

+ Commitment: Ensure our customers have an excellent car-buying experience at every step along their sales journey.

+ Excellence: Provide an unparalleled level of knowledge, expertise, and authenticity to help customers find the vehicle they're looking for.

+ Build and maintain relationships with prospects and customers through regular contacts at their place of business, supplemented with other communications

+ Growth Mindset: Strive to grow the dealership and your career by hitting challenging monthly goals.

+ Initiative: Bring new business to the dealership through referrals, networking and repeat business.

**APPLY WITH US!**

If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining us on the Penske Automotive Group team. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review and a drug screen. Be a part of the best customer experience team in the automotive industry... apply with us today!

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

Req Number: 30760

Position Code: 710105

Type: Full-time

Dealership: Mercedes-Benz of Chandler

Location Address: 7450 West Orchid Lane

**EEO Statement**

The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.

Visit our careers site (https://careers.pagerduty.com/home) to explore life at PagerDuty, discover opportunities, and sign-up for job alerts!

**Target Locations:** Detroit MI, Minneapolis MN, Cleveland OH or Cincinnati OH

**Overview of the Role**

PagerDuty is seeking an Enterprise Growth Account Executive with experience selling SaaS products to Enterprise accounts. In this role, you will report to a Regional Sales Director. We are seeking a dynamic sales champion who not only embraces technology but also knows how to excel while doing it! We're on the lookout for someone with a consultative sales approach, a proven knack for driving sales growth, and the ability to captivate a tech-savvy audience.

In this role, you will exhibit all the characteristics associated with a high performance sales culture, specifically leading and managing a pipeline of opportunities within our existing accounts to deliver results against sales targets. Your target accounts will fit our ideal customer profile model in the +$500 million in revenue space and focused on approximately 12-20 accounts. You will need to have the ability to go wide within accounts to align our operations cloud story to different stakeholders (multi-product catalog).

As a customer-centric organization, PagerDuty places immense value on delivering exceptional sales experiences. Your mission will be to go above and beyond, ensuring our customers receive nothing short of the finest sales journey imaginable.

This isn't just a job—it's an opportunity to showcase your sales prowess, leverage your tech-savviness, and inject your vibrant personality into every interaction. Join PagerDuty and be a part of a thrilling sales adventure where you'll thrive, have fun, and make a significant impact!

**Key Responsibilities:**

**Value Selling- Focus on highlighting the unique PD value and benefit our products and services can provide to a customer. It goes beyond just features and price, emphasizing the impact and solutions that address the customer's specific needs or challenges**

+ Possess a deep understanding of the problems and focus areas of your stakeholders and effectively communicating the technical wins and strategic business outcomes we can align to and drive with a PagerDuty partnership

+ Develops strategic plans that anticipate and address customer needs and preferences based on competitor knowledge and industry trends

+ Identifies long-term strategies to grow accounts by aligning with our customers Big Problems and objectives

**Sales Effectiveness- Establishing, overseeing and maintaining genuine connections with customers**

+ Negotiate positive business outcomes with existing customers for PagerDuty

+ Managing and closing complex, multi-product sales cycles in the +$500 million in revenue space

+ Conducts consistent and effective conversations with senior-level executives (VP+) to garner interest and support for new initiatives

+ Strong presentation skills verbally and visually by customizing content and slides to an internal or external audience; Shares information with customers to build credibility, show integrity, and highlight the value of PagerDuty; and tailors presentations to suit the audience's level and interests.

+ Encourages positive conversations between existing customers and sales teams, leading to solutions aligned with the customer's strategic vision.

**Sales Execution- Ensuring that one’s own and other’s work and information are complete and accurate; careful preparation for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled to contribute to PagerDuty's long-term strategic initiatives**

+ Planning - Mapping out your territory assignment, priority account targets and working with your greater support team to drive an effective territory strategy

+ Utilize historical data and market trends to provide accurate forecasts to management

+ Prospecting - leveraging our Marketing, Alliances, BDR programs to develop a point of view and approach to opening net new logo opportunities with a specific focus on Executive level alignment

+ Create effective strategies and qualify opportunities within accounts, including plans for winning business for PagerDuty

+ Documenting key qualification details, including use case, purchase timeframes, and next steps (MEDDICC & COM Framework)

+ Proactively engages internal resources and partners at the right time and in the right manner in order to move the sales process forward throughout their accounts.

**Basic Qualifications**

+ 8-12 years field sales experience, preferably in software sales / SaaS sales

+ 4-6 years of experience expanded into new areas of existing accounts

+ Enterprise Account Management experience with $500M+, Fortune 500 and Global 2000 companies

+ Sold in a multi-product selling environment before

+ Travel expectations around 30%

**Preferred Qualifications**

+ Effective time management, complex deal management, account planning, and analytical skills

+ Consistent track record of exceeding sales targets

+ Self-sufficient with the ability to work independently and collaboratively

+ Previous Sales Methodology training (e.g. MEDDIC, SPIN, Command of Message, Challenger Sales)

The base salary range for this position is 130,000 - 160,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

**Not sure if you qualify?**

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.

**Where we work**

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.

**How we work**

Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.

+ Champion the Customer | Put users first to design great products and experiences.

+ Run Together | Build strong teams that amplify our impact on users.

+ Take the Lead | Disrupt and invent to be the first choice for users.

+ Ack + Own | Take ownership and action to deliver more efficiently to users.

+ Bring Your Self | Bring your best self to build empathy and trust with users.

**What we offer**

**One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our** benefits site (https://careers.pagerduty.com/global-benefits) **.**

**Your package may include:**

+ Competitive salary

+ Comprehensive benefits package from day one

+ Flexible work arrangements

+ Generous paid vacation time

+ Paid holidays and sick leave

+ Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO

+ Company equity*

+ ESPP (Employee Stock Purchase Program)*

+ Retirement or pension plan*

+ Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*

+ HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge

+ Paid volunteer time off - 20 hours per year

+ Company-wide hack weeks

+ Mental wellness programs

_*Eligibility may vary by role, region, and tenure_

**About PagerDuty**

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.

Led by CEO Jennifer Tejada, PagerDuty’s Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site (https://careers.pagerduty.com/home) and @pagerduty on Instagram.

**Additional Information**

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.

**Job Description**

The primary responsibilities of the National Account Manager are sales and relationship management from the executive offices down through the farm level management of the large strategic Poultry accounts. This includes developing, negotiating, managing, and growing long-term relationships and sales opportunities for our company's Animal Health products and services across the accounts entire line of business. These responsibilities may be carried out in partnership with other company Animal Health colleagues who have territory specific responsibility. This position requires a broad knowledge of the animal health industry and the account management process **.**

**Key responsibilities may include, but are not limited to:**

+ Manage new and existing company Animal Health product portfolio and provide on-site sales and technical support within assigned strategic account organizations.

+ Implementation of Key Account Management (KAM) principals. Creation of key account plans that identify threats and opportunities.

+ Execute key strategies and tactics required to accelerate sales within assigned accounts utilizing all available resources.

+ Coordinate all activities in support of the strategic account. This includes communicating in detail and frequently with our company's Leadership, Technical Service Directors, Regional Management, Territory Management and Global Commercial Operations (as needed) regarding needs and activities planned to meet the needs of the strategic account both as a whole and at individual production sites.

+ Gather and clearly communicate market intelligence to strategic account team management and marketing colleagues.

+ Develop and maintain strong executive suite relationships within assigned accounts by presenting MAH product/services information and business solutions to executive level and mid-level account leadership to support their business needs.

+ Develop a deep understanding of account needs and communicate that information to MAH Sales and Marketing leadership.

+ Develop proposals, negotiate terms and conditions, and implement contractual agreements with accountability for delivering strong financial results for MAH.

**Leadership Behaviors**

+ Demonstrate Ethics & Integrity

+ Drive Results

+ Focus on Customers & Patients

+ Make Rapid Disciplined Decisions

+ Act with Courage & Candor

+ Build Talent

+ Foster Collaboration

**Professional Competencies**

+ Business & Financial Acumen

+ Working Across Boundaries

+ Strategic Thinking

+ Project Management

+ Productive Communication

+ Problem Solving

**Core Commercial Functional Competencies**

+ Customer and Market Insights

+ Strategic Business Management

+ Product Knowledge & Portfolio Management

+ Account Management

+ Customer Engagement

+ Market Access

+ Regulatory & Compliance Knowledge

+ Product Lifecycle Management

+ Conduct quarterly business reviews ensuring that accounts understand the value of the MAH relationship and their performance relative to quarterly, semiannual and annual growth expectations.

**Background & Education:**

+ Bachelor’s degree in related discipline.

**Required Skills/Abilities:**

+ 5 years’ experience in animal health sales, or 8 years of sales and/or marketing experience.

+ Current knowledge of integrated poultry companies in the US.

+ Current knowledge of animal health distribution landscape.

+ Deep understanding of data resources and analytic problem-solving tools to identify opportunities/solutions to resolve customer issues and drive results. May act as a mentor to team members.

+ Develops strong networks and relationships across functions and other organizational boundaries.

+ Demonstrated understanding of positions’ contribution to the business goals and willingness to adopt changes to current processes, identifying emerging needs and participating in defining innovative solutions to meet customer needs.

+ Utilizes in-depth knowledge of customers’ business to anticipate needs/trends and to provide customer centric solutions that drive long term sustainable results.

+ Demonstrates in-depth knowledge of effective selling techniques and approaches to create a compelling rationale for the value and use of MAH products using approved resources.

+ Demonstrated ability to develop and manage a range of accounts to drive execution and follow through for all account tiers including large, complex accounts.

+ Demonstrated ability to develop and implement an accurate business plan.

+ Demonstrated ability to implement the strategic marketing plan.

+ Excellent verbal, written and presentation communication skills.

+ Strong understanding of financial and business metrics.

+ Must be results oriented and able to work independently with little direct supervision.

+ Superior organizational, analytical and time management skills.

+ Ensures the highest ethical standards when handling our company's financial assets.

Current Employees apply HERE (https://wd5.myworkday.com/msd/d/task/1422$6687.htmld)

Current Contingent Workers apply HERE (https://wd5.myworkday.com/msd/d/task/1422$4020.htmld)

**US and Puerto Rico Residents Only:**

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here (https://survey.sogosurvey.com/r/aCdfqL) if you need an accommodation during the application or hiring process.

We are an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or other applicable legally protected characteristics. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

EEOC Know Your Rights (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRights\_10\_20.pdf)

EEOC GINA Supplement​

Pay Transparency Nondiscrimination (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts (https://www.msdprivacy.com/us/en/CCPA-notice/)

**U.S. Hybrid Work Model**

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.

The Company is required to provide a reasonable estimate of the salary range for this job in certain states and cities within the United States. Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate’s relevant skills, experience, and education.

Expected US salary range:

$111,400.00 - $175,300.00

Available benefits include bonus eligibility, long term incentive if applicable, health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and sick days. A summary of benefits is listed here (https://www.benefitsatmerck.com/) .

**San Francisco Residents Only:** We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

**Los Angeles Residents Only:** We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

**Search Firm Representatives Please Read Carefully**

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

**Employee Status:**

Regular

**Relocation:**

Domestic

**VISA Sponsorship:**

No

**Travel Requirements:**

50%

**Flexible Work Arrangements:**

Remote

**Shift:**

1st - Day

**Valid Driving License:**

Yes

**Hazardous Material(s):**

n/a

**Job Posting End Date:**

12/9/2024

***A job posting is effective until 11:59:59PM on the day** **BEFORE** **the listed job posting end date. Please ensure you apply to a job posting no later than the day** **BEFORE** **the job posting end date.**

**Requisition ID:** R322702

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking an Enterprise Account Manager to join our Asset Lifecycle Management Commercial Team. TheEnterprise Account Manager (EAM) oversees the relationships for an assigned set of high revenue, high complexity Iron Mountain ALM Program customers to ensure continued revenue, customer satisfaction, as well as position new ALM solutions designed for further growth. The ALM EAM role collaborates on accounts with the Iron Mountain Business Development team as well as other strategic internal partners, with strategic account planning, prospecting, networking, and executing on marketing initiatives to increase Iron Mountain’s (IRM) footprint within the assigned Book of Business resulting in revenue growth. The Enterprise Account Manager will be responsible for ALM Program implementation, tracking of individual site progress, being knowledgeable about their accounts, represent Iron Mountain’s value proposition and educate customers about business- relevant solutions. The EAM will proactively manage customer programs through new opportunity identification, upsell execution, renewal strategy, and issue management to enable growth. With this, will focus on Customer loyalty providing proactive solutions to meet customer needs while uncovering and selling new opportunities.

**RESPONSIBILITIES:**

● Responsible for the overall development and expansion of ALM Program revenues within an assigned group of accounts

● Act as a lead and resource to all internal stakeholders in the development, growth and support of the assigned ALM customer programs

● Build long-term relationships with both internal and external customers

● Interface with ALM customer contacts to further understand their needs and expectations regarding Custom Solutions, Asset Management, Program Requirements, Asset Remarketing while integrating feedback into ongoing product enhancements

● Ensure clear communication and education of standard policies and procedures to ALM customers and site contacts.

● Ensure Portal Systems are used properly, fully-leveraged and that clients are provided with both initial and ongoing portal education

● Leverage KPIs to analyze service delivery performance and identify with internal partners any service challenges while collaborating to implement improvements.

● Support the rollout and education of innovative solutions in partnership with product management

● Forecasting of ALM Management Program Revenues to include setting of annual growth targets, GAP analysis, and sales strategies

● Creating a Growth Oriented Strategy for each ALM Program assigned

● Conducting Business Reviews to drive continued program health, SLA compliance and growth

● Participates in Industry and Compliance Organizations to include the optimal working knowledge of trends within the ITAM/ITAD industry

**JOB REQUIREMENTS:**

● Candidates must have a strong background and knowledge of strategic account management, sales process and solution selling.

● Minimum of 5 years of direct account management and/or business development experience in a services-based industry or equivalent.

● Must have the ability to identify customer needs and translate customer needs into solution requirements

● Have the ability to influence and negotiate through proven sales skills and needs identification by aligning unique insights to key customer priorities.

● Must exhibit excellent written, oral and presentation skills.

● Encompasses strong interpersonal, planning, analytical skills and business acumen for effective decision-making

● Candidates should be able to make business decisions and think in broad terms, considering the impact to the entire company.

● Ability to team effectively at all levels of IRM and customer personnel (to include C-level) on a wide range of topics and issues.

● Experience in matrix organizations.

● General working knowledge of the ITAD industry.

● Strong understanding or ability to create acumen for the entire Iron Mountain ALM suite of services

● Experience working with large global enterprise accounts; preferably in a sales or account management focus.

● Ability to continuously develop net new contacts in enterprise accounts and expand existing relationships.

● Ability to develop, maintain and present to senior-level management within their customer base.

\#Li-Remote

Reasonably expected salary range: $79,200.00 - $105,600.00 + commissions.

Category: Sales

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [email protected]. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

**Requisition:** J0081850