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Plan, direct, or coordinate the operations of public or private sector organizations, overseeing multiple departments or locations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services. Usually manage through subordinate supervisors. Excludes First-Line Supervisors.
General and Operations Managers
About this Career Path
Plan, direct, or coordinate the operations of public or private sector organizations, overseeing multiple departments or locations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services. Usually manage through subordinate supervisors. Excludes First-Line Supervisors.
Environment
Top executives work in nearly every industry. They work for large and small businesses, ranging from companies in which they are the only employee to firms with thousands of employees. Top executives often work many hours, including evenings and weekends. In 2014, about half worked more than 40 hours per week. Travel is common, particularly for chief executives.
General and Operations Managers
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General and Operations Managers
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General and Operations Managers
Top Expected Tasks
General and Operations Managers
Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
Direct administrative activities directly related to making products or providing services.
Prepare staff work schedules and assign specific duties.
Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits.
Direct or coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency.
Establish or implement departmental policies, goals, objectives, or procedures in conjunction with board members, organization officials, or staff members.
Set prices or credit terms for goods or services, based on forecasts of customer demand.
Manage the movement of goods into and out of production facilities to ensure efficiency, effectiveness, or sustainability of operations.
Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
Knowledge, Skills & Abilities
General and Operations Managers
KNOWLEDGE
Administration and Management
KNOWLEDGE
Customer and Personal Service
KNOWLEDGE
Personnel and Human Resources
KNOWLEDGE
English Language
KNOWLEDGE
Mathematics
SKILL
Active Listening
SKILL
Coordination
SKILL
Monitoring
SKILL
Social Perceptiveness
SKILL
Speaking
ABILITY
Oral Comprehension
ABILITY
Oral Expression
ABILITY
Problem Sensitivity
ABILITY
Speech Clarity
ABILITY
Written Comprehension
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General and Operations Managers
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General and Operations Managers
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