Educational, Guidance, and Career Counselors and Advisors

Who we are:

EMPACT- Suicide Prevention Center, part of the La Frontera family, is an industry-leading non-profit organization dedicated to providing valued community services and resources for behavioral health counseling, crisis intervention, and suicide prevention since 1987. We are an EEO/AA Employer.

What you’ll do:

We are currently recruiting for a Family Support Counselor for our San Tan location. Family Support Counselors have the natural ability to form positive supportive relationships with children and adults in caring, family and community based environments using ways that adhere to the 12 AZ Principles. Assists with the coordination of case management services and communication of community-based resources. Performs procedures to support clinical operations including problem resolution and customer service; documentation, attends Child and Family Teams, and performs other duties as assigned, which may include mentoring children, assisting with living skills, providing respite for families, and other supportive services.

What you’ll provide:

Bachelor’s degree in Behavioral Health related field or meet BHT qualifications required.
Experience working with children with behavioral needs and different diagnosis.
Experience working with parents on parenting skills, modifying behavior and modeling parenting style.
Ability to engage with others easily, coordinate with DCS and follow up in timely manner.
Previous use of behavior charts and behavior modification skills.
Ability to work a flexible schedule including evening and/or weekend hours.
Detail oriented and ability to multi-task in a fast-paced environment.
Must have Fingerprint clearance card or be eligible to obtain one.
Must have a valid AZ driver's license with no major infractions in the past three years.
Must have regular access to reliable transportation.
Bi-lingual (Spanish) Diff per hour available.
Must be at least 21 years of age at time of employment.

Additional Requirements and Responsibilities:

Demonstrated ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all persons regardless of age, race, creed, gender or sexual orientation.
Maintain professional conduct consistent with ethical professional practice and the policies and procedures of the agency.
Maintain a professional demeanor and positive working relationships with internal and external team members, stakeholders, and community and business partners.
If driving while on agency time or on agency business, a valid Arizona driver license and appropriate liability insurance and approval for liability coverage with EMPACT - SPC’s liability insurance carrier is required.

What we’ll offer:

(Full-time employees)

Generous PTO (15 days the first year)
10 paid holidays per year
Medical plans (4 choices)
Dental plans (2 choices)
Vision plans (2 choices)
403(b) retirement plan
Retirement Allowance
Company paid Life/AD&D and Long-term Disability
Voluntary additional Life and Short-term Disability
Tuition Reimbursement
Elder Care assistance
Pet Insurance and much more!

Description
Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with theGallup Exceptional Workplace Award, we offer a variety of early education and child care options for families. Whether it's KinderCare Learning Centers, Champions, or Crème de la Crème, we build confidence for kids, families, and the future we share. And we want you to join us in shaping it-in neighborhoods, at work, and in schools nationwide.
At Crème de la Crème, learning comes alive like nowhere else. Our centers are places that never stand still because kids never do. And when you join us, you'll become part of that magic-making a memorable impact on young learners and their families every day. In our wow-worthy world of learning, your talents will be the catalyst for creating child care experiences you've never imagined. You'll link arms with other exceptional humans who care as much about helping kids reach their highest potential as you do-and you'll know that your work matters.
Our Creme Camp Counselors bring energy and creativity to the camps every day, combining adventure, education, and fun. They inspire campers to be curious learners using our nationally recognized curriculum that promotes educational experiences that focus on environmental science and sustainability. Our Counselors are committed to making their camp successful and know that creating meaningful relationships with children, families, and their team play a crucial role in that success.
When you join our team as a Creme Camp Counselor, you will:
• Implement curriculum in a way that is consistent with the unique needs of each child
• Create a safe, nurturing environment where children can dream, imagine, and explore
• Partner and connect with parents, with a shared desire to provide the best care and experience for their children
• Support your camp's success, partner with camp staff and leadership to achieve goals around enrollment and engagement
• Promote a strong passion for outdoor activities and nature-oriented consciousness
• Cultivate positive relationships with families and community partners
• Assist the Leadership Team and Counselors in supporting families, achieving enrollment, and operational objectives.
• Bring your expertise and passion for nature and environmental sustainability, serve as a knowledgeable resource, and support leadership create an experience that's aligned to our brand promise.
• Cultivate positive relationships with families and community partners.
Required Skills and Experience:
• At least one year of summer camp experience as a counselor working with campers between 5 to 12 years of age
• A love for children and a strong desire to make a difference every day
• Ability to facilitate and participate in outdoor physical activities
• Outstanding customer service skills, strong organizational skills, and the ability to multi-task and handle multiple situations effectively
• Meet state specific qualifications for the role or willingness to obtain (if applicable)
• CPR and First Aid Certification or willingness to obtain
• Physically able to lift a minimum of 40 pounds, and work indoors or outdoors
• Able to assume postures in low levels to allow physical and visual contact with children, see and hear well enough to keep children safe, and engage in physical activity with children
• Read, write, understand, and speak English to communicate with children and their parents in English
Our benefits meet you where you are. We're here to help our employees navigate the integration of work and life:
- Know your whole family is supported with discounted child care benefits.
- Breathe easy with medical, dental, and vision benefits for your family (and pets, too!).
- Feel supported in your mental health and personal growth with employee assistance programs.
- Feel great and thrive with access to health and wellness programs, paid time off and discountsfor work necessities, such as cell phones.
- ... and much more.
We operate research-backed, accredited, and customizable programs in more than 2,000 sites and centers across 40 states and the District of Columbia. As we expand, we're matching the needs of more and more families, dynamic work environments, and diverse communities from coast to coast. Because we believe every family deserves access to high-quality child care, no matter who they are or where they live. Every day, you'll help bring this mission to life by building community and delivering exceptional experiences. And if you're anything like us, you'll come for the work, and stay for the people.
KinderCare Learning Companies is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.
Job Posting End Date : 2025-08-16

Positions available include supporting locations East of the Mississippi, Europe, Cuba, and Africa. These positions may support children or adults and are working in person (not remote).
Candidates must be local for stateside positions and licensed at the independent level in any state as a Social Worker (LCSW, LISW), Therapist (LMFT), or Mental Health Counselor (LMHC, LCMHC, LPC).
Provides the full breadth of MFLC consultation and counseling services to the command structure and military service members and their families at military installations. Responsible for providing MFLC services including non-medical, short-term, walk-around counseling, training/health and wellness presentations, and consultation to installation command regarding behavioral health issues with an understanding of the military unit, cultural and mission. Works closely with the Regional Supervisor/Regional Director, installation, and military branch Points of Contact (POC) to assure that the program is provided within scope and meets the needs of the installation.

* Provides non-medical, short-term, solution focused, walk-around counseling directly to eligible service and family members at assigned primary and secondary locations. Services include assessment, brief counseling and consultation, action planning, referral to resources (assuring linkage as appropriate), and follow-up as indicated.
* Delivers training and health and wellness presentations, participates in health fairs and other base/installation activities as requested/directed.
* Enters counselor activity data daily through smart phone, or web application, to assure that reporting is accurate from assigned installation, while maintaining client/service member confidentiality.
* Consistently visible within the brigade/regiment which allows MFLC services to be accessible. Establishes and maintains working relationships with community resources and provides appropriate linkages for service members and their families. Partners with POC to provide MFLC services in a manner that addresses the needs of the installation. Develops an effective and professional working relationship with the installation POC.
* Provides MFLC response to critical incidents, surge and on demand events, and special requests as directed by the POC and approved by the Office of Secretary of Defense (OSD) program manager. Counselor will flex schedule to respond to urgent requests as needed or at the request of the Regional Supervisor/Regional Director.
* Manages duty to warn and restricted reporting situations according to Department of Defense (DoD) protocol and staffs the cases with Regional Supervisor/Regional Director.
* Communicates with Regional Supervisors and participates in regular individual and group supervision, sharing information regarding trends and issues on the installations to which the counselor is assigned.
* Participates in regular in-services/training, Quality Improvement committees or other contract activities as assigned/appropriate.
* Participates in initiatives, studies, and pilot programs as directed by the customer and/or Magellan. This includes participation in pilot program certification and training processes, completion of activity documentation, integration of pilot activities in non-medical counseling work, and the utilization of applicable technology to complete required activities.
* All other duties as assigned.

Other Job Requirements
Responsibilities
Master's degree from an accredited graduate program in a relevant field of study to include, but not limited to, a mental health related field such as social work, psychology, marriage/family therapy, or counseling.
Valid unrestricted independent counseling license from a State, District of Columbia, US Territory or Commonwealth that grants authority to provide counseling services as an independent practitioner.
A minimum 2 years of post-licensure clinical experience.
Demonstrate intermediate-level competencies in technology and software (i.e., Microsoft Suite, Internet navigation, Smartphone/Tablet and application navigation, video-conferencing platform navigation).
Requires ability to engage and communicate with military members or children as assigned, in order to accomplish job functions, and to respond quickly to emergent situations in any physical location on a military installation and/or within a school setting, which includes the need to traverse short and/or long distances within the base to both indoor and outdoor locations, to maneuver through rugged, outdoor or uneven locations (e.g., steep inclines, stairs, grass), and work in outdoor weather and other military base conditions. May require travel to locations outside of a military base installation in a variety of physical environments. Due to the nature of working on military installations or related worksites, counselors may need to comply with various site-specific requirements to work at designated locations. For example, for some assignments, counselors will need to have certain immunizations or vaccinations and provide record of receipt.
Ability to prove US Citizenship and must be fluent in English.
Understanding, sensitivity and empathy for service members and their families. Ability to develop trusting, helping relationships. Ability to work with individuals and families from diverse racial, ethnic, and socioeconomic backgrounds.
Pass a National Agency Check and Inquiries (NACI) Clearance, an Installation Records Check (IRC), Criminal Background Check, and FBI Fingerprints Check.
Vehicle Operator's License Requirement: Unless specifically waived by the FEDSIM COR, all contractor personnel providing counseling support at Government locations shall possess a valid U.S. state vehicle operator's license. As a condition for employment under this contract, contractor personnel may be required to pass all tests for and obtain a U.S. military vehicle operator's permit for commercial sedans and similar, for use at Temporary Duty (TDY) locations, if required.
General Job Information
Title
Military Family Life Counselor, Various On Site Locations throughout the US and Overseas
Grade
MFLC Tier 2
Work Experience - Required
Clinical
Work Experience - Preferred
Education - Required
Master's - Behavioral Health
Education - Preferred
License and Certifications - Required
Current licensure required for this position that meets State, Commonwealth or customer-specific requirements - Care Mgmt, DL - Driver License, Valid In State - Other, Must be an independently licensed behavioral health clinician - Care Mgmt
License and Certifications - Preferred
Salary Range
Salary Minimum: $59,922
Salary Maximum: $100,280
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.
This position may be eligible for short-term incentives as well as a comprehensive benefits package. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.
Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.
Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

Must have over a thousand hours of financial counseling experience (must be achieved prior to application for position).
Receives training in personal financial counseling services and duties while working towards earning the required certification as a Personal Financial Counselor (PFC). Responsible for providing education, information and assistance to members, providers and other internal and external customers.

* Learns how to provide personal financial counseling and management services for service members and their families.
* Learns how to assist service members in establishing a spending plan for extended absences.
* Learns how to coordinate, publicize and provide a wide variety of Personal Financial Management classes and workshops (e.g., topics across the military lifecycle, including, but not limited to, arrival at first duty station, pre- and post-deployment, and personal and career events outlined in DoDI 1322.34).
* Learns how to effectively utilize virtual counseling or other electronic modes of communication such as web based, secure online chat, or video-based communications and secure video teleconference sponsored by the customer. Virtual PFC support may only be authorized by OSD FINRED Program office.
* Learns how to manage duty-to-warn situations according to Department of Defense (DoD) protocol.
* Communicates with leadership and participates in regular individual and group supervision.
* Participates in regular in-services and training classes, quality improvement committees or other contract activities as assigned and/or appropriate.
* All other duties as assigned.

Other Job Requirements
Responsibilities
Bachelor's degree required.
May consider applicants with an associate degree plus 4 years' experience in lieu of bachelor's degree.
May consider applicants with a high school diploma plus 6 years' experience in lieu of a bachelor's degree.
Must be a U.S. citizen and speak fluent English.
Must be able to speak and provide presentations in front of small or large groups.
If required by the contract, must be bilingual in English and Spanish.
Be able to obtain a favorably adjudicated Tier 2 investigation status.
Must be working towards successfully passing and receiving one of the approved Financial Certifications (Accredited Financial Counselor (AFC), Certified Financial Planner (CFP), or Chartered Financial Consultant (ChFC)) for promotion to a PFC Tier 1 position within 3-months of employment.
Must have over a thousand hours of financial counseling experience (must be achieved prior to application for position).
Must possess and display attributes of a model employee in relation to attitude, customer service, company culture, and work ethic.
Must demonstrate ethical conduct and always maintain confidentiality.
General Job Information
Title
Personal Financial Counselor Trainee , PFC
Grade
20
Work Experience - Required
Financial Counseling
Work Experience - Preferred
Education - Required
A Combination of Education and Work Experience May Be Considered., Bachelor's
Education - Preferred
License and Certifications - Required
DL - Driver License, Valid In State - Other
License and Certifications - Preferred
Salary Range
Salary Minimum:
$41,505
Salary Maximum:
$62,255
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.
This position may be eligible for short-term incentives as well as a comprehensive benefits package. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.
Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.
Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together.**

The **Patient Access Specialist (Financial Counselor)** functions as an integral member of the team and is the first point of contact for all people inquiring about the provider’s practice. The primary role is to organize the practice’s daily activities and paperwork.

This position is Per Diem and will work on an as needed basis. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours. Schedule will be given at the time of hire, subject to business needs. It may be necessary, given the business need, to work occasional overtime. Our office is located at 1955 W FRYE RD Chandler, AZ.

**Schedule** : Friday 8:00 - 4:30pm with varying weekend day shifts

**Primary Responsibilities:**

+ Verifies insurance eligibility and benefits on all assigned accounts using electronic verification systems or by contacting payers directly to determine level of insurance coverage. When contacting payers directly, utilizes approved scripting

+ Obtains referral, authorization and pre-certification information and documents this information in system

+ Identifies outstanding balances from patient’s previous visits and attempts to collect any amount due

+ Trains staff on computer systems, new processes, payer updates and assigned reporting

+ Functions as a superuser for primary computer systems

+ Proactively identifies and leads department improvement opportunities

+ Works on Special Projects as needed

+ Performs the duties of a Patient Access Representative

+ Maintains up-to-date knowledge of specific admission, registration and pre-registration requirements for all areas

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

**Required Qualifications:**

+ High School Diploma/GED (or higher)

+ 2+ years of customer service experience in a hospital, office setting or phone support role

+ 1+ years of electronic health record experience

+ Ability to work 100% onsite at 1955 W FRYE RD, Chandler, AZ

+ Must be 18 years of age or older

**Preferred Qualifications:**

+ 1+ years of experience with prior authorizations

+ Experience with Microsoft Office products

+ Experience in a Hospital Patient Registration Department, Physician office or any medical setting

+ Working knowledge of medical terminology

+ Understanding of insurance policies and procedures

+ Experience in insurance reimbursement and financial verification

+ Ability to perform basic mathematics for financial payments

+ Experience in requesting and processing financial payments

**Soft Skills:**

+ Strong interpersonal, communication and customer service skills

**Physical and Work Environment:**

+ Standing for long periods of time (10 to 12 hours) while using a workstation on wheels and phone/headset

The salary range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._

_UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._

_UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment._

\#RPO #RED

**$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS**

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together.**

As a **Patient Care Coordinator** , we are often the first point of contact for our patients and their families. As such we value representing an important first impression. Our professionalism, expertise and dedication help ensure that our patients receive the quality of care they need. We are diligent in obtaining complete and accurate insurance and demographic information in a timely manner, this enables us to provide high quality, compassionate health care service to all who need them, regardless of their ability to pay.

**Location** : 350 W Thomas Road, Phoenix, AZ 85013

**Primary Responsibilities:**

+ Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units

+ Ensures complete, accurate and timely entry of demographic information into the ADT system at the time of registration

+ Properly identifies the patient to ensure medical record numbers are not duplicated

+ Responsible for reviewing assigned accounts to ensure accuracy and required documentation is obtained and complete

+ Meet CMS billing requirements for the completion of the MSP, issuance of the Important Message from Medicare, issuance of the Observation Notice, and other requirements, as applicable and documenting completion within the hospital’s information system for regulatory compliance and audit purposes

+ Collects and enters required data into the ADT system with emphasis on accuracy of demographic and financial information in order to ensure appropriate reimbursement

+ Carefully reviews all information entered in ADT on pre-registered accounts

+ Verifies all information with patient at time of registration; corrects any errors identified

+ Identifies all forms requiring patient/guarantor signature and obtains signatures

+ Ensures all required documents are scanned into the appropriate system(s)

+ Identifies all appropriate printed material hand-outs for the patient and provides them to the patient/guarantor (Patient Rights and Responsibilities, HIPAA Privacy Act notification, Advance Directive, etc.)

+ Follows “downtime” procedures by manually entering patient information; identifying patient’s MRN in the MPI database, assigning a financial number; and, accurately entering all information when the ADT system is live

+ Assesses self-pay patients for presumptive eligibility and when appropriate initiates the process

+ Monitors and addresses tasks associated with the Mede/Analytics PAI tool

+ Follows approved scripting, verifies insurance benefits on all patients registered daily by using electronic verification systems or by contacting payers directly to determine the level of insurance coverage

+ Thoroughly and accurately documents insurance verification information in the ADT system, identifying deductibles, copayments, coinsurance, and policy limitations

+ Obtains referral, authorization and pre-certification information; documents this information in the ADT system and submit notices of admission when necessary

+ Verifies medical necessity check has been completed for outpatient services. If not completed and only when appropriate, uses technology tool to complete medical necessity check and/or notifies patient that an ABN will need to be signed

+ Identifies payer requirements for medical necessity

+ Verifies patient liabilities with payers, calculates patient’s payment, and requests payment at the time of registration

+ Identifies any outstanding balance due from previous visits, notifies patient and requests patient payment

+ Sets up payment plans for patients who cannot pay their entire current copayment and/or past balance in one payment

+ Thoroughly and accurately documents the conversation with the patient regarding financial liabilities and agreement to pay

+ When collecting patient payments, follows department policy and procedure regarding applying payment to the patient’s account and providing a receipt for payment

+ Clarifies division of financial responsibility if payment for services is split between a medical group and an insurance company. Ensures this information is clearly documented in the ADT system

+ When necessary, escalates accounts to appropriate Patient Registration leadership staff, based on outcomes of the verification process and patient’s ability to pay

**What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:**

+ Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

+ Medical Plan options along with participation in a Health Spending Account or a Health Saving account

+ Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

+ 401(k) Savings Plan, Employee Stock Purchase Plan

+ Education Reimbursement

+ Employee Discounts

+ Employee Assistance Program

+ Employee Referral Bonus Program

+ Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

+ More information can be downloaded at: http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

**Required Qualifications:**

+ High School Diploma/GED (or higher)

+ 1+ years of customer service experience

+ 1+ years of collections or insurance-related experience

+ Beginner level of proficiency working with computers/data entry

**Preferred Qualifications:**

+ 1+ years of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles

+ 1+ years of leadership experience

+ General understanding of insurance policies and procedures

+ Working knowledge of medical terminology

+ Able to perform basic mathematics for payment calculation

**Soft Skills:**

+ Excellent interpersonal, communication and customer service skills

****PLEASE NOTE** The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.**

The salary range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._

_UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._

_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._

\#RPO, #RED

**$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS**

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together.**

The **Patient Access Specialist (Financial Counselor)** functions as an integral member of the team and is the first point of contact for all persons inquiring about the provider’s practice. The primary role is to organize the practice’s daily activities and paperwork.

This position is full-time, Sunday- Wednesday. Employees are required to work our normal business hours of 8:00am – 6:30pm. It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at 3555 S. Val Vista Drive Gilbert, AZ.

We offer 4 weeks of paid training. The hours during training will be 8:00am to 4:30pm, Monday - Friday. **Training will be conducted on-site.**

**Primary Responsibilities:**

+ Verifies insurance eligibility and benefits on all assigned accounts using electronic verification systems or by contacting payers directly to determine level of insurance coverage. When contacting payers directly, utilizes approved scripting

+ Obtains referral, authorization and pre-certification information and documents this information in system

+ Identifies outstanding balances from patient’s previous visits and attempts to collect any amount due

+ Trains staff on computer systems, new processes, payer updates and assigned reporting

+ Functions as a Superuser for primary computer systems

+ Proactively identifies and leads department process improvement opportunities

+ Works on Special Projects as needed

+ Performs the duties of a Patient Access Representative

+ Maintains up-to-date knowledge of specific admission, registration, and pre-registration requirements for all areas

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

**Required Qualifications:**

+ High School Diploma/GED (or higher)

+ 2+ years of experience in Customer Service such as hospital, office setting, customer service setting, or phone support

+ 1+ years of electronic health record experience

+ Ability to work 100% onsite at Mercy Gilbert Medical Center

+ Ability to work Sunday - Wednesday 8:00am – 6:30pm. It may be necessary, given the business need, to work occasional overtime or weekends

+ Must be 18 years of age or older

**Preferred Qualifications:**

+ 1+ year of experience with prior authorizations

+ Experience with Microsoft Office products

+ Experience in a Hospital Patient Registration Department, Physician office or any medical setting

+ Experience in insurance reimbursement and financial verification

+ Experience in requesting and processing financial payments

+ Working knowledge of medical terminology

+ Understanding of insurance policies and procedures

+ Ability to perform basic mathematics for financial payments

**Soft Skills:**

+ Strong interpersonal, communication and customer service skills

**Physical and Work Environment:**

+ Standing for long periods of time (10 to 12 hours) while using a workstation on wheels and phone/headset

****PLEASE NOTE** The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.**

The salary range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._

_UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations._

_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._

\#RPO #RED

Licensed Professional Counselor (LPC), Local, Yuma, Arizona

Job Details

Job Location

Yuma, AZ - Yuma, AZ

Position Type

Full Time

Education Level

Certification

Travel Percentage

Up to 25%

Job Shift

Any

Job Category

Health Care

Description

Title:Licensed Professional Counselor (LPC)

Location: Yuma, Arizona

Position Type:Full time (30-40+ hours/week), hourly.

Education Level:Masters Degree, certification

Job Category:Health Care

Our Company Promise:We are committed to providing our Employees a stable work environment with equal opportunity for learning and personal growth. Vighter’s Mission is to provide efficient, fast, high quality healthcare staffing to our clients. Our Culture’s 5 key elements are crucial to the effectiveness of our employees in accomplishing our mission. These elements are:

+ Dependability

+ Integrity

+ Personability

+ Transparency

+ Responsiveness

Summary:

Vighter is recruiting healthcare professionals (HCPs) to conduct basic screening assessments and provide healthcare services to individuals detained by Customs and Border Protection (CBP). HCPs work administratively under the Regional Program Manager and Regional Deputy Program Manager while performing healthcare services under the medical direction of the National Medical Director and Physician Supervisors who collaborate with CBP’s Office of the Chief Medical Officer (OCMO). Healthcare is delivered in accordance with approved medical protocols and in compliance with Department of Homeland Security (DHS) directives.

Vighter’s HCPs work alongside uniformed CBP Agents/Officers at numerous locations near the border in Texas, New Mexico, Arizona, California, and Florida. The medical staff must be capable of providing health care services for persons of all ages, to include infants, children, adults, and pregnant females. Candidates must be comfortable working in a detention setting. Services may be provided in a field setting with minimal facilities, a soft-sided (tent-type) facility, or a secure detention facility, such as a US Border Patrol Station. This is an amazing opportunity to work with diverse populations alongside a supportive team of healthcare professionals and administrative staff.

Education, Licensure/Certification & Experience:

+ Must have a minimum of three (3) years of experience as an LPC. Qualifying experience for this position must include a combination of the following: expertise working with active-duty service members and their families, law enforcement; background in operational psychology, and expertise in the areas of domestic violence, alcohol abuse, suicide prevention, trauma informed care, psychological first aid, and motivational interviewing.

+ Candidate must have successfully completed a minimum of a master’s degree in counseling or another related field along with a completed practicum/internship hours from an accredited college or university.

+ Successfully passed the National Counselor Examination for Licensure and Certification (NCE) given by the National Board for Certified Counselors and licensed as a Licensed Practical Counselor.

+ Must have a current, active, valid, unencumbered license/registration/certification to practice healthcare in the state in which the candidate will work. License/registration/certification must not have been withheld, suspended, revoked, denied, surrendered, or lapsed due to an investigation.

+ Must possess a current valid Basic Life Support (BLS) certification from one of the following approved organizations: American Heart Association (AHA) BLS for health care providers, AHA Advanced Cardiac Life Support (ACLS) certification, American Red Cross CPB/BLS for the professional rescuer, American Safety and Health Institute (ASHI) CPR and AED for healthcare providers and professional responders.

+ Qualifying experience for this position must include a combination of the following: expertise working with active-duty service members and their families, law enforcement; background in operational psychology, and expertise in the areas of domestic violence, alcohol abuse, suicide prevention, trauma informed care, psychological first aid, and motivational interviewing.

+ Experience in a detention/correctional and/or pediatric setting is highly preferred

+ Bilingual in English and Spanish is highly preferred, but not required.

Knowledge, Skills, & Abilities:

+ Provides direct patient care within their scope of practice to persons in custody, including children, pregnant women, and adults, to include emergency and urgent care.

+ Implements and evaluates behavioral health assessments and interventions in accordance with the polices and protocols listed in the Statement of Work (SOW) and Department of Homeland Security (DHS) directives for the delivery of healthcare services to persons in custody.

+ Provide Operational Behavioral Health (BH) advice, support, and coordination to Sector leadership and CBP staff.

+ Advise, coordinate, and provide professional oversight of assigned medical unit behavioral health programing to promote persons in custody wellness and to provide support to sector and or region assigned.

+ Conduct behavioral health climate assessments to identify and address operational BH issues.

+ Coordinate integration of sector wide BH programing to optimize access and utilization.

+ Provide professional direction, oversight, and consultation of BH support for persons in custody.

+ Support Medical Quality Management process related to BH for persons in custody.

+ Document all work in a clear and concise manner in either the electronic medical record, standard paper documentation, or other needed reports, as prescribed by CBP.

+ Provide behavioral health education and training, awareness, and outreach to sector leadership regarding BH issues of persons in custody.

+ Provide outreach, education, and awareness activities to CBP staff regarding BH issues of persons in custody.

+ Travel to stations within the respective sector to provide educational muster briefings on BH issues of persons in custody.

+ In rare and emergent / urgent critical incident situations provide confidential consultation with staff regarding BH issues; to include providing debriefings in the aftermath of critical incidents. If future consultation is required for staff, a referral to EAP will be provided.

+ Provide educational trainings to staff on relevant topics to include trauma informed care, psychological first aid, and other topics.

+ Protect children from situations of abuse, neglect, and other forms of maltreatment while in the custody of CBP.

+ Focus on ensuring the social, physical, psychological, and emotional well-being of unaccompanied, accompanied, and separated children.

+ Utilize time management skills to allow for proper management of multiple projects or tasks concurrently.

+ Produce monthly and annual reports capturing all work (qualitative and quantitative) performed.

+ Moderate proficiency in, common word processing, presentation and spreadsheet software programs.

+ Knowledge of regulations (HIPAA/Privacy Act) regarding the confidentiality of patient medical records and information as well as Personally Identifiable Information (PII).

+ Expertise in motivational interviewing with minors and adults.

+ Provide patient referral(s) to CBP contract medical personnel for further assessment.

+ Coordinate priority transfer and continuity of care to Health and Human Services (HHS)/Office of Refugee Resettlement (ORR).

+ Provide additional, basic BH support as appropriate.

+ Performs other duties and responsibilities as assigned.

Duty Hours / On-call Requirements:

+ The CBP mission runs 24/7/365 to protect our country and as such shift schedules for HCPs include: day, night, weekday, weekend, and holidays.

+ We will work to accommodate desired shifts with locally hired employees, but there may be times where coverage is needed to meet contractual requirements.

Travel:

+ This is not a travel position so candidates can be expected to work at alternate worksites within 50 miles of their permanent residence.

+ Candidate must have and maintain a valid driver’s license and, in some cases, the use of their privately owned vehicle to complete various work activities.

+ Note: Per the Joint Travel Regulations, candidates with a permanent residence less than 50 miles from a worksite are considered local hires and are not eligible to receive per diem or travel pay.

Pay & Benefits:

+ Competitive hourly rate

+ Comprehensive benefits package that includes Health & Welfare Allowance for SCA employees to offset the cost of Medical, Dental, Vision, and selected voluntary insurance premiums

+ Employee Basic Life, and AD&D Insurance

+ Paid time off and paid holidays

Qualifications:

+ Must be able to walk, stand, bend, and/or sit for more than 8 hours per day.

+ Must be able to perform duties in a stressful and often austere environment without physical limitations.

+ Must be able to use an elevator or walk up and down stairs.

+ Must be able to lift up to 50 pounds and carry up to 10 feet.

+ Must be able to routinely grasp or handle objects, use finger dexterity, bend elbows/knees and reach above and below shoulders.

+ Must be able to read and interpret handwritten and typewritten print.

+ Must be able to communicate by voice and detect sound by ear.

+ Must be willing to work day, night, weekdays, weekends, holidays, and overtime if necessary.

+ Must be able to perform duties in an indoor and/or outdoor environment.

+ Must be able to pass a criminal background investigation. Candidate must not have been convicted of, pled guilty to, pled nolo contender to, or received probation prior to judgement for any crime other than a minor traffic violation, the record of which has not been expunged.

+ Must undergo Urine Drug Screening (UDS).

Vighter LLC is an equal opportunity and affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. This position is contingent upon contract award.

#IND2025

#zr

#HCP

#LPC

#Vighter

Qualifications

Qualifications:

+ Must be able to walk, stand, bend, and/or sit for more than 8 hours per day.

+ Must be able to perform duties in a stressful and often austere environment without physical limitations.

+ Must be able to use an elevator or walk up and down stairs.

+ Must be able to lift up to 50 pounds and carry up to 10 feet.

+ Must be able to routinely grasp or handle objects, use finger dexterity, bend elbows/knees and reach above and below shoulders.

+ Must be able to read and interpret handwritten and typewritten print.

+ Must be able to communicate by voice and detect sound by ear.

+ Must be willing to work day, night, weekdays, weekends, holidays, and overtime if necessary.

+ Must be able to perform duties in an indoor and/or outdoor environment.

+ Must be able to pass a criminal background investigation. Candidate must not have been convicted of, pled guilty to, pled nolo contender to, or received probation prior to judgement for any crime other than a minor traffic violation, the record of which has not been expunged.

+ Must undergo Urine Drug Screening (UDS).

Description

Join our team as a Lead Day Camp Counselor, where you'll oversee camp activities, mentor staff, and create a fun, engaging environment for children. This role involves supervising day camp counselors, ensuring camper safety, facilitating activities, and handling parent communication. Ideal candidates have experience working with youth, strong leadership skills, and CPR/First Aid certification.

Qualifications:

+ Must be a minimum of 18 years old.

+ Must have valid CPR/First Aid/AED certifications.

+ Must obtain a Food Handlers card upon first day of work.

+ Must obtain a tuberculosis test upon first day of work.

+ Have previous experience programming youth activities and working with children. Preferably in a camp setting.

+ Must be capable of learning basic point-of-sales procedures and database via computer system.

+ Must have excellent verbal and written communication skills to communicate and coordinate efforts with Kroc Center personnel, community leaders, community organizations and the general public.

+ Must be able to read, write and communicate in English.

+ Ability and confidence to assist in teaching a variety of activities.

+ Strong desire and ability to work well with children, parents, and staff in a capacity of leadership, counseling, and education including but not limited to:

+ Relate joyfully and sensitively to children of all ages.

+ Sensitivity to children’s individual needs

+ Use appropriate positive discipline consistently.

+ Dependability

+ Handle security and crisis situations calmly

+ Engage and maintain a child’s interest in activities.

+ Must have the ability to maintain a non-judgmental attitude in working with customers, clients, members and staff.

Responsibilities:

+ Instruct camp staff to lead camp and other recreation activities with enthusiasm according to training protocol and written lesson plans.

+ Assist with spiritual and character development of camp participants.

+ Adhere to and implement discipline procedures created for campers and staff.

+ Lead daily camp staff meetings and debriefings.

+ Communicate any camper, parents, or staff issues with other Day Camp staff immediately. Follow up with appropriate documentation as directed.

+ Complete Reports to Parents forms to inform parents and supervisors of any camper injury, behavioral issue, dispute, etc. Ensure these forms and all forms of critical communication are administered to parents at camp check-in and check-out.

+ Return program equipment and supplies to appropriate designated area upon completion of activity with group. Ensure each program area used by camper groups is cleaned before the head to the next camp activity.

+ Maintain an accurate roster of each camper group, including the staff that is assigned to that specific group. Ensure each camp staff maintains an accurate head count of assigned camper group at all times.

+ Facilitate and oversee day camp check-in and out procedures according to protocol. Check ID of each person signing out a camper. Ensure all participant documents are passed out to parents and/or authorized individuals.

+ Assist in preparation, clean-up, and supervision of all program areas used during day camp.

+ Interface respectfully with peers, supervisors, and customers of carious socio-economic backgrounds. Handle disputes with participants, parents, and staff in a professional manner. Act as first point of contact in handling customer service issues.

+ Ensure the safe use of the facility and execution of activities through enforcement of facility and activity-specific regulations and ensuring that only authorized patrons participate.

+ Provide information and answer questions about available programs.

+ Maintain a safe working environment; report and all facility defects/problems and any suspicious activities or persons to appropriate personal.

+ Coordinate check out system to protect, maintain, and keep camp staff accountable for camp supplies.

+ Assist in emergencies or treatment of injured participants or staff. Follow up with completion of appropriate paperwork as directed.

+ Develop day camp curriculum and activities for all camps. Assist Arts, Education & Camp Manager with planning and instruction of staff trainings as directed.

+ Responsible for the supervision of Camp Counselor positions.

+ Responsible for the scheduling of camp staff as directed.

+ Fulfill day camp counselor duties when needed.

+ Enforce and follow all rules that pertain to camp and the facility on a constant basis.

+ Perform other assignments/duties as directed.

PHYSICAL REQUIREMENTS:

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

While performing the duties of this job, the employee is regularly required to walk, stand, climb or balance, stoop, kneel, crouch, crawl and reach with hands and arms on a continuous basis. The employee must regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus. Must have the ability to operate telephone, a desktop or laptop computer, as well as the ability to access and produce information from a computer, and to understand written information.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Description

The Salvation Army is looking to fill multiple Day Camp Counselor positions for the Day Camp program. The successful candidate for these positions will have the ability to teach a variety of activities, be non-judgmental, and have a strong desire to work well with children.

The Day Camp Counselor will assist with leading day camp and other recreation activities. This person will assist with the character development of camp participants and implement positive discipline procedures when needed. This employee will facilitate check-in and out procedures, handle disputes, ensure the safe use of the facility, and enforce rules that pertain to the day camp program.

QUALIFICATIONS:

+ Must be a minimum of 16 years of age.

+ Current & continuous enrollment in high school or GED class.

+ High School diploma or GED equivalency.

+ Employment as a teacher-caregiver aide for 12 months preferred.

+ Service as a volunteer in a childcare facility for 12 months preferred.

+ Bilingual English/Spanish preferred.

+ Must become CPR/First Aid/AED certified prior to first camp session worked.

+ Must obtain a Fingerprint Clearance card prior to first cap session worked.

+ Must obtain a tuberculosis test prior to first camp session worked.

+ Must complete 18 hours of Arizona Department of Health Safety training within 10 days of employment annually.

+ Must demonstrate the ability to teach a variety of activities involving education, computers, sports, performing arts, fine arts and/or fitness, preferably in a camp setting.

+ Must have the ability to maintain a non-judgmental attitude in working with customers, clients, members, and staff.

+ Must thrive in a team-oriented environment and be a team player.

+ Must be able to maintain strict confidentiality as needed.

+ Must be in good physical and mental health.

+ Must be capable of meeting the demands of day camp during a strenuous 40-hour workweek.

+ Strong desire and ability to work well with children, parents, and staff in a capacity of leadership, counseling, and education including but not limited to:

+ Relating joyfully and sensitively to children of all ages.

+ Sensitivity to children’s individual needs.

+ Use appropriate positive discipline consistently.

+ Dependability.

+ Handle security and crisis situations calmly.

+ Engage and maintain a child’s interest in activities.

+ Adapt teaching method or behavior management style according to child’s needs.

+ Must have the ability to create and facilitate programming that promotes character building.

RESPONSIBILITIES:

+ To know the mission, purpose, and values off the Kroc Center and The Salvation Army.

+ Complete all Protecting the Mission requirements and other trainings as directed.

+ Assist with leading day camp and other recreation activities with enthusiasm, according to training protocol and written lesson plans.

+ Assist with character development of camp participants.

+ Adhere to and implement positive discipline procedures created for campers and staff.

+ Communicate all issues regarding day camp to Head Counselors, and/or the Day Camp Leads and Arts, Education & Camp Manager. Follow up with appropriate documentation as directed.

+ Complete required documentation to inform parents and supervisors of any camper injury, behavioral issue, dispute, etc.

+ Adhere to dress code at all times. May be required to wear activity appropriate attire (e.g. swimwear)

+ Clean each program area used with camper group before heading to next camp activity.

+ Facilitate day camp check-in and out procedures according to protocol. Check ID of each person signing out a camper, compared against list of adults authorized to sign-out.

+ Interface respectfully with peers, supervisors, and customers of various socio-economic backgrounds.

+ Handle disputes with participants, parents, and staff in a professional manner with guidance of Lead Counselors, Head Counselors, Arts & Education Lead, and Arts, Education & Camp Manager.

+ Ensure the safe use of the facility and execution of activities through enforcement of facility and activity-specific regulations and ensuring that only authorized patrons participate.

+ Protect, maintain, and be accountable for camp supplies.

+ Maintain a safe working environment; report any and all facility defects/problems and any suspicious activities or persons to appropriate personnel.

+ Assist in emergencies or treatment of injured participants or staff. Follow up with completion of appropriate paperwork as directed.

+ Enforce and follow all rules that pertain to camp and the facility on a constant basis.

+ Practice vigilant supervision at all times. Perform regular head counts and keep accurate attendance list of assigned children.

+ Assist with development, implementation, and coordination of both daily and weekly activities and as directed by Head Camp Counselors, Arts and Education Lead, and Arts and Education Manager.

+ Demonstrate integrity, enthusiasm, and sound moral judgment.

+ Perform other assignments/duties as directed.

PHYSICAL REQUIREMENTS:

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

While performing the duties of this job, the employee is regularly required to walk, stand, climb or balance, stoop, kneel, crouch, crawl, and reach with hands and arms on a continuous basis. The employee must regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus. Must have the ability to operate a telephone, a desktop or laptop computer, as well as the ability to access and produce information from a computer, and to understand written information.

MISSION STATEMENT:The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on The Bible. Its ministry is motivated by love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.